--- title: 'Observability Architect – Dynatrace at Orion Innovation' canonical: 'https://feeny.ai/job/observability-architect-dynatrace-orion-innovation-columbus-ohio-74qf7t868gac' type: 'job' last_seen: '2026-09-09' --- # Observability Architect – Dynatrace at Orion Innovation - **Company:** Orion Innovation - **Location:** Columbus Ohio, United States - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-09 - **Apply:** https://www.orioninc.com/careers/job/?gh_jid=4711487006 ## Job description Orion Innovation is a premier, award-winning, global business and technology services firm.  Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.  We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. Observability Architect – Dynatrace ## Role Overview We are looking for a highly experienced Observability Architect with deep expertise in Dynatrace, application and infrastructure observability, and ServiceNow ITSM integration. The architect will be responsible for defining and implementing enterprise observability gold standards, establishing best practices for Dynatrace deployment and configuration, and leading the rollout of observability capabilities across applications and infrastructure. This is a hands-on architecture and implementation role. The individual is expected to architect solutions, perform proof-of-concepts, configure and implement Dynatrace, integrate with ServiceNow, troubleshoot complex observability challenges, and provide technical recommendations to engineering and operations teams. ## Key Responsibilities 1. Observability Architecture & Gold Standards - Define and maintain enterprise Observability Gold Standards covering applications, infrastructure, cloud platforms, databases, APIs, Kubernetes, containers, and critical business services. - Establish Dynatrace architecture, deployment, configuration, and monitoring standards. - Define standards for: - Metrics, logs, and traces - Distributed tracing - Application Performance Monitoring (APM) - Infrastructure monitoring - Kubernetes/container monitoring - Real User Monitoring (RUM) - Synthetic monitoring - API monitoring - Service-level objectives (SLOs) and SLIs - Dashboards and management reporting - Alerting and event management - Tagging and entity management - Business application/service mapping - Develop reusable observability patterns and implementation templates. 1. Dynatrace Implementation & Rollout - Lead enterprise Dynatrace implementation and rollout across applications, infrastructure, and cloud environments. - Define deployment strategies for OneAgent, ActiveGate, Kubernetes monitoring, cloud integrations, and application instrumentation. - Establish Dynatrace configuration and operational best practices. - Conduct application assessments and identify observability gaps. - Build and validate dashboards, alerts, service flows, dependency maps, and application health views. - Establish standards for monitoring critical business applications and services. - Lead troubleshooting and optimization of Dynatrace implementations. - Ensure implementations are scalable, secure, and aligned with enterprise architecture standards. 1. ServiceNow ITSM Integration - Architect and implement Dynatrace–ServiceNow integration for enterprise incident and event management. - Define standards for: - Event ingestion - Alert filtering - Event correlation - Automatic incident creation - Incident enrichment - Assignment and routing - Deduplication - Priority/severity mapping - Business service mapping - Incident closure and feedback - Integrate Dynatrace with ServiceNow Incident, Event Management, CMDB, and related ITSM capabilities. - Optimize the integration to minimize alert noise and ensure only actionable events generate incidents. - Establish best practices for automated incident triage and escalation. 1. Observability Operations & Monitoring - Define operational processes for enterprise monitoring and observability. - Establish monitoring coverage and health-check standards for critical applications and infrastructure. - Develop proactive monitoring strategies to identify performance degradation and potential incidents before they impact users. - Establish standards for alert thresholds, anomaly detection, noise reduction, and event prioritization. - Review monitoring effectiveness and continuously improve observability coverage. - Support major incident investigations through Dynatrace-driven topology, dependency, and root-cause analysis. 1. Proof of Concepts & Technology Evaluation - Conduct hands-on POCs and technical evaluations of Dynatrace capabilities and complementary observability technologies. - Evaluate new Dynatrace features and determine applicability to enterprise use cases. - Develop technical recommendations, reference architectures, and implementation roadmaps. - Benchmark observability solutions and recommend improvements to the enterprise monitoring strategy. 1. Governance & Adoption - Establish an enterprise observability governance framework. - Create implementation checklists and certification standards for application onboarding. - Review and certify application observability implementations against established gold standards. - Partner with application, cloud, DevOps, SRE, infrastructure, and ITSM teams to drive adoption. - Conduct technical workshops and enablement sessions for engineering and operations teams. Required Technical Skills Dynatrace - Strong hands-on experience with Dynatrace SaaS. - Deep knowledge of Dynatrace Application Observability and Infrastructure Monitoring. - Experience with: - OneAgent - ActiveGate - Kubernetes monitoring - Application monitoring - Distributed tracing - OpenTelemetry - Logs and metrics - Service flow and topology - Davis AI / anomaly detection - Dashboards and reporting - SLOs/SLIs - Synthetic monitoring - RUM - APIs and automation - Experience designing enterprise-scale Dynatrace architectures. ServiceNow - Strong experience integrating Dynatrace with ServiceNow ITSM/Event Management. - Knowledge of ServiceNow Incident Management, Event Management, CMDB, and Service Mapping. - Experience designing event-to-incident workflows. - Understanding of alert correlation, enrichment, routing, deduplication, and noise reduction. ## Preferred Experience - 8+ years of experience in infrastructure, application monitoring, SRE, DevOps, or observability. - 4+ years of hands-on Dynatrace experience. - Experience leading enterprise observability implementations. - Experience working with large, distributed application environments. - Dynatrace certification preferred. - ServiceNow certification or implementation experience preferred. - Experience developing enterprise architecture standards and reference architectures. - Experience working directly with customers and senior technology stakeholders. ## Key Success Measures The success of this role will be measured by: - Enterprise Dynatrace Gold Standards established and adopted. - Successful rollout of Dynatrace across targeted applications and infrastructure. - Improved monitoring coverage and application visibility. - Reduction in alert noise and false-positive incidents. - Successful Dynatrace–ServiceNow ITSM integration. - Improved incident detection, triage, routing, and resolution. - Increased use of topology and dependency information for root-cause analysis. - Standardized observability architecture across application teams. - Successful POCs and recommendations for emerging observability technologies. Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidate Privacy Policy Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This https://www.orioninc.com/candidate-data-privacy-policy/ (“Notice”) explains: - What information we collect during our application and recruitment process and why we collect it; - How we handle that information; and - How to access and update that information. Your use of Orion services is governed by any applicable terms in this notice and our general [Privacy Policy](https://www.orioninc.com/privacy-policy/). ## About Orion Innovation ## Company Overview - **One-liner**: Orion Innovation is a global software engineering and data company that helps enterprises modernize technology, reimagine customer experiences, and accelerate growth through Data, AI, Cloud, and Experience Design. - **Entity Type**: Private (acquired by One Equity Partners in 2018) - **Headquarters**: Iselin, New Jersey, United States - **Founded**: 1993 - **Founders**: Not publicly available ## Core Business - **Industries**: IT Services and IT Consulting, with deep vertical expertise in Banking, Financial Services & Insurance (BFSI), Healthcare & Life Sciences, Telecom, Media & Technology, Sports & Entertainment, and Professional Services. - **Target Customers**: Large enterprises and mid-market organizations (B2B) across regulated industries seeking digital transformation. - **Mission/Purpose**: To help clients solve complex challenges, drive transformation, and move confidently toward what’s next. Their purpose is to build what matters, using Data, AI, and Cloud to turn technology into tangible business impact. ## Products & Services Orion delivers services rather than a single product, organized into core capabilities: - **Engineering**: Cloud-native development, AI/ML, mobile development, and quality engineering to accelerate time to market. - **Data & Analytics**: Data strategy, engineering, migration, analytics, and modern data platforms. - **AI**: Enterprise AI adoption advisory, responsible AI, generative AI development, and agentic systems. - **Cloud**: Cloud and VMware migration, legacy modernization, cloud security, managed services, and DevSecOps (hybrid and multi-cloud). - **Experience Design**: Human-centered design, UX/UI prototyping, journey management, and martech. - **Cybersecurity**: Adaptive cybersecurity, AI security, cyber defense operations, and GRC. ## Market Standing - **Valuation**: Not disclosed (private company, owned by One Equity Partners). - **Key Metric (Revenue)**: Annual revenue of **$1.3 billion** (2025 data from LinkedIn). - **Key Metric (Headcount)**: **6,000+ global associates** (as per company website; LinkedIn reports 3,122 with +8.0% YoY growth). - **Notable Investors/Partners**: **One Equity Partners** (majority owner); partner ecosystem includes hyperscalers (AWS, Azure, GCP) and leading data, cloud, and cybersecurity technology partners. - **Growth Signals**: - 30+ years in business with **20+ years average tenure** of top 10 clients (indicating high retention). - **12 major global delivery centers** in the US, Canada, Mexico, Europe (incl. Serbia, Romania), and India/APAC. - Active M&A history: acquired Banktech Software Services (2023), NetRD (2021), MERA (2019), Behavior (2019), Cabeus (2019). ## Competitive Advantages - **Deep Domain Expertise**: Unlike generalist IT shops, Orion has 30+ years of specialized experience in highly regulated industries (BFSI, Healthcare, Telecom). - **Full-Stack Digital Transformation**: Uniquely combines Data, AI, Cloud, Engineering, Design, and Cybersecurity under one roof, acting as a true end-to-end partner. - **Global Delivery Model**: Operates nearshore and offshore centers (12+ major delivery locations) enabling 24x7 support and cost efficiency. - **High Client Stickiness**: Average tenure of top 10 clients is **20+ years**, a strong signal of trust and delivery quality. - **Hyperscaler Partnerships**: Co-innovates with the three major cloud providers, acting as a trusted advisor. ## Strategic Focus - **Becoming a Data and AI Powerhouse**: The company is explicitly evolving into a global "Data and AI" leader, investing heavily in AI/ML, generative AI, and agentic systems. - **Enterprise AI Adoption**: Focus on moving clients from pilot to production scale with responsible and secure AI. - **Geographic Expansion**: Continued investment in their global delivery network across North America, Europe, and India/APAC. - **Industry Specialization**: Deepening vertical expertise in existing high-value sectors (BFSI, Healthcare, Telecom). ## Why Work Here - **Culture & Growth**: Described as a place where "curiosity drives progress" with a "Growth Mindset" value. Employees report high exposure to cutting-edge Data, AI, and next-gen engineering [orioninnovation.com](https://www.orioninnovation.com/careers/life-at-orion/). - **Learning & Development**: Strong emphasis on upskilling through the **Orion Academy** and hands-on global project work. Leaders are said to invest in employee progress [orioninnovation.com](https://www.orioninnovation.com/careers/life-at-orion/). - **Work Model**: **Hybrid** work model designed for "connection, flexibility, and high-performance teams" [orioninnovation.com](https://www.orioninnovation.com/careers/life-at-orion/). They blend flexibility with intentional collaboration. - **Global & Diverse**: A team of 6,000+ across 20+ nationalities. Inclusion is a stated priority, with cultural celebrations and an environment encouraging authenticity. - **Impact & Stability**: The company boasts high client retention (20+ year average) and works on mission-critical systems for large enterprises, offering a mix of project stability and challenging work. - **Perks & Recognition**: Awarded the **Cigna Healthy Workforce Designation**, indicating a focus on employee well-being and health benefits [orioninnovation.com](https://www.orioninnovation.com/careers/life-at-orion/). ## Sources 1. [Orion Innovation - Homepage](https://www.orioninnovation.com/) 2. [Orion Innovation - About Us](https://www.orioninnovation.com/about/who-we-are/) 3. [Orion Innovation - Life at Orion](https://www.orioninnovation.com/careers/life-at-orion/) 4. [Orion Innovation - Careers](https://job-boards.greenhouse.io/orioninnovation) 5. 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