--- title: 'Observability Engineer at OpenLoop Health' canonical: 'https://feeny.ai/job/observability-engineer-openloop-health-united-states-qnkzg63vnv9x' type: 'job' last_seen: '2026-11-05' --- # Observability Engineer at OpenLoop Health - **Company:** OpenLoop Health - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.ashbyhq.com/openloophealth/d1e8a8c6-8205-4057-8e5d-597c9df3f724 ## Job description ## About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. ## About the Role OpenLoop runs on a lot of systems, and many of them don't tell us when they're about to break. We need to know when a tool goes down, when we're hitting capacity or concurrency limits, and when an end-to-end business process is failing, before our clinicians, patients or clients feel it. We're hiring an Observability Engineer to build our observability practice from scratch. This is not a role where you inherit a mature stack and a team of specialists. You'll build dashboards and alerting in Datadog and PagerDuty, and where a system has no visibility at all, you'll find a way: pulling logs, wiring up APIs, or building something new. ## What You'll Do - Build the observability practice. Define what we monitor, how we alert, and how we measure uptime and reliability across enterprise systems. - Instrument our systems in Datadog. Build dashboards and monitors for availability, capacity, performance and concurrency limits across SaaS and internal tools. - Own alerting and escalation in PagerDuty. Design alert routing and escalation so the right people know about issues quickly and without noise. - Create visibility where none exists. For systems with little or no native observability (e.g., Zoho), pull logs, use APIs and build lightweight integrations or tools to close the gap. - Monitor end-to-end business processes. Track critical workflows across multiple systems so we can see and fix process failures, not just individual outages. - Partner with IT Service Management. Work with incident and change management to feed observability into incident response, root-cause analysis and change validation. - Automate and iterate. Use scripting and AI-assisted development to build quickly, and keep improving signal quality as the practice matures. ## Who You Are You're a builder. When someone says 'there's no tool for that,' you start figuring out how to make one. You're comfortable in a fast-moving environment with disparate systems and incomplete visibility, and you'd rather ship something useful this week than wait for the perfect platform. Required Qualifications - 3+ years of experience building observability functions, including dashboards, monitors and alerting. - Hands-on experience with Datadog. - Hands-on experience with PagerDuty. - Scripting and API experience (e.g., Python) to pull logs and data from systems without native integrations. - A track record of building observability or monitoring where little existed before. ## Preferred Qualifications - Startup or high-growth company experience. - Experience monitoring SaaS business applications, not only infrastructure. - Experience with OpenTelemetry or other log and metrics pipelines. - Experience with ITSM tools and incident or change management (e.g., Jira Service Management). - Experience using AI-assisted development to build internal tools. In addition, for salaried positions you would also be eligible for: - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you. ## About OpenLoop Health ## Company Overview - **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services. - **Entity Type**: Private - **Headquarters**: Des Moines, Iowa, United States - **Founded**: 2020 - **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder) ## Core Business - **Primary industry**: Digital Health / Telehealth Infrastructure - **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings. - **Mission**: To bring healing anywhere, anytime to anyone across the nation. - **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be. ## Products & Services OpenLoop offers a full-stack, white-labeled suite of services: - **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows. - **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management. - **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement. - **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support. - **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health). - **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs. ## Market Standing - **Valuation**: Not publicly available (private company) - **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month. - **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers. - **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year. ## Competitive Advantages - **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else. - **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians. - **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients. - **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely. - **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation. ## Strategic Focus - **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways. - **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health). - **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems. - **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery. ## Why Work Here - **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results. - **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce. - **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program. - **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment. - **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel. - **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com. ## Sources 1. [openloophealth.com](https://openloophealth.com/) 2. [openloophealth.com/careers](https://openloophealth.com/careers) 3. [openloophealth.com/team](https://openloophealth.com/team) 4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health) 5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth) ## Other roles at OpenLoop Health - [Senior Engineering Manager, Forward Deployed Engineering](https://feeny.ai/job/senior-engineering-manager-forward-deployed-engineering-openloop-health-united-bx3p8esaf0f3) — United States - [Pharmacy & Clinical Systems Engineer](https://feeny.ai/job/pharmacy-clinical-systems-engineer-openloop-health-united-states-3ppdeg65nvge) — United States - [Senior Engineering Manager, AI Platform](https://feeny.ai/job/senior-engineering-manager-ai-platform-openloop-health-united-states-dp9r0kftf7fd) — United States - [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-openloop-health-united-states-czd0snj949m3) — United States - [Senior Staff Product Manager](https://feeny.ai/job/senior-staff-product-manager-openloop-health-united-states-cqycs0ag1vkb) — United States - [Sr Director HR, Pharmacies](https://feeny.ai/job/sr-director-hr-pharmacies-openloop-health-united-states-ts2e0mcc32km) — United States - [Sr. Director, Tax](https://feeny.ai/job/sr-director-tax-openloop-health-united-states-nmadj3kaggd2) — United States - [Lead Pharmacist, Pharmacy Compliance](https://feeny.ai/job/lead-pharmacist-pharmacy-compliance-openloop-health-stockton-ghwv1xxrypfc) — Stockton, CA - [Principal Technical Program Manager](https://feeny.ai/job/principal-technical-program-manager-openloop-health-united-states-ka51aapk82yk) — United States - [Netsuite Engineer](https://feeny.ai/job/netsuite-engineer-openloop-health-united-states-wqry5bf3eae3) — United States