---
title: 'Observability Technical Product Line Manager at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/observability-technical-product-line-manager-toshiba-global-commerce-solutions-8q4zazc8qqyn'
type: 'job'
last_seen: '2026-10-26'
---

# Observability Technical Product Line Manager at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Guadalajara, Mexico
- **Posted:** 2026-06-29
- **Last confirmed live:** 2026-10-26
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5096417007

## Job description

We are seeking a highly technical Product Line Manager to lead the strategy, roadmap, and lifecycle management of our Observability Platform supporting retail commerce infrastructure including POS systems, self-checkout devices, store edge infrastructure, and cloud services. This role sits at the intersection of platform engineering, telemetry, distributed systems, AI-driven observability, and product strategy.

The Product Line Manager will define how telemetry signals from hardware, operating systems, middleware, and applications are collected, processed, analyzed, and transformed into intelligent operational insights and automated responses.

## Key Responsibilities

Product Strategy & Vision

- Define and evolve the product vision and strategy for the Observability Platform.
- Identify opportunities to deliver telemetry-driven operational intelligence across hardware devices, operating systems, middleware, and applications.
- Translate customer needs and operational challenges into scalable platform capabilities.
- Align the observability platform strategy with broader edge computing, cloud platform, and retail infrastructure initiatives.

Product Line Ownership •Own the full product lifecycle including strategy, roadmap development, prioritization, release planning, and lifecycle management. •Define the platform capability roadmap including telemetry collection, data processing, analytics, visualization, and automated response mechanisms. •Manage product evolution across multiple technology layers.

- Observability Platform Architecture
- Collaborate with engineering teams to define and evolve the architecture.
- Ensure the platform supports high-volume telemetry ingestion across large fleets of retail devices and systems.

AI-Driven Observability & AIOps

- Define product capabilities that enable AI-driven operational intelligence, including:
- anomaly detection across metrics, logs, and traces
- Intelligent alert correlation
- predictive failure detection
- root cause analysis automation
- capacity and performance forecasting
- operational behavior baselining
- Work with engineering and data teams to enable machine learning models that analyze telemetry data and generate proactive operational insights.

Required Qualifications •Bachelor’s degree in computer science, Software Engineering, or related technical field •7+ years of experience in product management, platform engineering, or technical product leadership •3+ years managing platform or infrastructure products Strong experience with: observability platforms

telemetry systems distributed systems cloud infrastructure

AI & Data Analytics Competencies The candidate should demonstrate familiarity with AI-driven operational analytics, including: •anomaly detection for operational metrics •predictive infrastructure monitoring •machine learning applied to telemetry data •operational data analytics •AIOps platforms and concepts

We offer:

- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT).
- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Savings fund for employees, capped at the limit of the law.
- Grocery coupons.
- Pension plan.
- 30 Christmas bonus days.
- 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

## Other roles at Toshiba Global Commerce Solutions - External

- [Field Service Technician](https://feeny.ai/job/field-service-technician-toshiba-global-commerce-solutions-external-vancouver-y97fb6f4awh5) — Vancouver, Canada
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- [Director of Retail Solutions](https://feeny.ai/job/director-of-retail-solutions-toshiba-global-commerce-solutions-external-durham-wata6rp6rrqm) — Durham, NC
- [Business Development Manager](https://feeny.ai/job/business-development-manager-toshiba-global-commerce-solutions-external-mexico-mmg9fdvt7qsd) — Mexico City, Mexico
- [Soporte Técnico de campo - Equipos TPV (Chilpancingo, Guerrero)](https://feeny.ai/job/soporte-tecnico-de-campo-equipos-tpv-chilpancingo-guerrero-toshiba-global-fbxn5xtp02rm) — Mexico
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- [Executive Director of Client Delivery](https://feeny.ai/job/executive-director-of-client-delivery-toshiba-global-commerce-solutions-8wy27w8qgfh0) — Durham, NC
- [Field Service Technician (Milwaukee)](https://feeny.ai/job/field-service-technician-milwaukee-toshiba-global-commerce-solutions-external-xjt973n34mc3) — Milwaukee, WI