---
title: 'Ocean Operations Associate at Flexport'
canonical: 'https://feeny.ai/job/ocean-operations-associate-flexport-hanoi-1sj9ycbw2kkh'
type: 'job'
last_seen: '2026-11-04'
---

# Ocean Operations Associate at Flexport

- **Company:** Flexport
- **Location:** Hanoi, Vietnam
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8349277

## Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

Flexport is growing its operations in the local market, and this is your chance to help build them. As an Ocean Operations Associate, you’ll play a critical role in making global trade easy for our customers, connecting with over 10,000 clients and suppliers across 109 countries. You’ll work in a cross-functional environment, partnering closely with forwarding partners, ocean carriers, trucking providers, and internal teams to deliver consistent, high-quality ocean freight operations.

## What You'll Do

Operational Execution

- Use Flexport allocation tools to actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability
- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
- Prepare presentations and analysis for monthly and quarterly partner review processes

Performance Management

- Build and maintain an operational performance framework, including processes and tools to measure ocean partner performance across the local market
- Drive performance management of freight forwarding partners, customs partners, and ocean carriers using global metrics, targets, dashboards, and reporting
- Define and refine operational performance and product adoption metrics in alignment with Account Management, Global Operations, and Operational Excellence teams

Partner & Stakeholder Engagement

- Serve as a trusted advisor and coach to partners, continuously identifying gaps and developing solutions focused on process standardisation
- Identify partner training needs, and design and execute training programmes to drive operational quality
- Build strong relationships with global stakeholders, managing competing priorities and influencing outcomes across teams

Enablement & Continuous Improvement

- Create enablement resources so internal teams can efficiently manage shipments in and out of the local market
- Challenge the status quo when logic and data call for it, and take ownership of fixing what is broken
- Contribute to process improvement initiatives that drive quality and consistency across operations

## What You'll Bring

- Bachelor’s degree in Logistics, Supply Chain, Business, or a related field
- 3+ years of experience in professional logistics or supply chain operations
- Hands-on experience in ocean export or import operations on main trade lanes (e.g. TPEB, Trans-Pacific Eastbound, from East Asia to the US and Canada)
- Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy
- Professional proficiency in English, with excellent interpersonal and organisational skills
- Commercial acumen with the ability to identify win-win operational and business opportunities
- Proven experience managing programmes and initiatives end to end
- A proactive, compliance-first mindset, with an understanding of the importance of operating within a heavily regulated industry

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information.

## About Flexport

## Company Overview
- **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Ryan Petersen

## Core Business
- **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding
- **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries
- **Mission or purpose statement**: "To make global trade so easy there will be more of it."

## Products & Services
- **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management.
- **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class.
- **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies.
- **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs.
- **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries
- **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources)
- **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide

## Competitive Advantages
- **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations.
- **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments.
- **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class.
- **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity.
- **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models.

## Strategic Focus
- **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations.
- **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend).
- **Global expansion**: Operating across continents and time zones, with offices in multiple global locations.
- **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders.

## Why Work Here
- **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor.
- **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages.
- **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure.
- **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work.
- **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options.
- **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world."

## Sources
1. [flexport.com](https://www.flexport.com/company/careers/)
2. [flexport.com](https://www.flexport.com/)
3. [flexport.com](https://www.flexport.com/company/about-us/)
4. [flexport.com](https://www.flexport.com/careers/jobs/)
5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1)

## Other roles at Flexport

- [Director, Ocean Gateway (PRS)](https://feeny.ai/job/director-ocean-gateway-prs-flexport-shenzhen-t893m148zn66) — Shenzhen, China
- [Senior Product Manager, Ops Tech](https://feeny.ai/job/senior-product-manager-ops-tech-flexport-bellevue-7zrr4xzjd8hs) — Bellevue, WA / San Francisco, CA
- [Account Executive, Flexport Capital](https://feeny.ai/job/account-executive-flexport-capital-flexport-san-francisco-w318rxgkj0h4) — San Francisco, CA
- [Senior Software Engineer, Climate](https://feeny.ai/job/senior-software-engineer-climate-flexport-amsterdam-cye4sktanrt4) — Amsterdam, Netherlands
- [Manager, Account Management](https://feeny.ai/job/manager-account-management-flexport-jakarta-ncktr6sngp7x) — Jakarta, Indonesia
- [Manager, Account Payable](https://feeny.ai/job/manager-account-payable-flexport-ho-chi-minh-city-2hqp7wha3h7q) — Ho Chi Minh City, Vietnam
- [Senior Brand Designer](https://feeny.ai/job/senior-brand-designer-flexport-san-francisco-8cmdrv4dxfty) — San Francisco, CA
- [Senior IT Systems Engineer](https://feeny.ai/job/senior-it-systems-engineer-flexport-united-states-6g49rkdhggba) — United States
- [Senior IT Systems Engineer](https://feeny.ai/job/senior-it-systems-engineer-flexport-bellevue-c313039r248h) — Bellevue, WA / San Francisco, CA
- [Customs Associate](https://feeny.ai/job/customs-associate-flexport-antwerpen-0xvs38phdjew) — Antwerpen, Belgium