--- title: 'Ocean Operations Associate at Flexport' canonical: 'https://feeny.ai/job/ocean-operations-associate-flexport-manila-0tt29m8ynmfj' type: 'job' last_seen: '2026-09-09' --- # Ocean Operations Associate at Flexport - **Company:** Flexport - **Location:** Manila, Philippines - **Posted:** 2026-07-08 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8009241 ## Job description About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: The Ocean Operations Associate role, based in Manila, is a rare opportunity to be at the ground floor of Flexport Philippines’ growth. As one of our earliest team members in the region, you will wear many hats and play a defining role in shaping our operations, culture, and client experience. This is a career-defining role with a clear path forward. You will develop a deep understanding of global logistics end-to-end, from operations and process design to client management and commercial strategy, working alongside country leadership, operations management, and sales teams. This breadth of exposure is intentional: we want to develop the next generation of logistics leaders. What You Will Do: The role is anchored in operations, with a strong bent towards process improvement and automation. Core tasks: - Execute end-to-end shipments across all modes (FCL, LCL, import and export), including bookings, documentation, planning and milestone tracking. - Communicate directly with clients, carriers, trucking providers, CFS/warehouse operators and customs teams to keep shipments on time and on spec. - Troubleshoot shipment exceptions proactively and escalate issues with clear context and a recommended path forward. - Maintain data accuracy across Flexport systems to meet KPIs and client SLAs. - Support account managers and customs teams to deliver an exceptional client experience. Process Improvement & Automation - Identify operational bottlenecks and design scalable solutions anchored in AI, code, and automation. - Build or contribute to internal tools, dashboards, and workflows that reduce manual effort and improve data quality. - Leverage AI tools proactively in your daily work—from drafting client communications to analysing shipment data—and share learnings with the team. - Champion a culture of continuous improvement; if you see something broken, fix it. Stakeholder & Cross-Functional Collaboration - Work directly with country management, operations leads, and sales teams to align on priorities and client needs. - Build trusted relationships with clients, external partners including carriers, customs brokers, and freight vendors. - Contribute to regional strategy discussions and bring an operator’s perspective to commercial decisions. What we’re looking for: The Four A’s - Agency: You don’t wait to be told. You identify problems, take ownership, and drive solutions without prompting. You treat Flexport’s business like your own. - Adaptability: You thrive in ambiguity and change your approach when circumstances demand it. You stay calm when things go sideways and help others do the same. - AI & Data Fluency: You are comfortable using AI tools and working with data. You ask good questions of datasets, build basic automations, and continuously seek to do more with less. - Ability to make judgements in ambiguity: You can make sound, well-reasoned decisions with incomplete information. You know when to escalate and when to act. What you will need: - Experience in freight forwarding, supply chain, logistics operations, and/or a related field - 3+ years of experience in professional logistics or supply chain operations including hands-on experience in ocean operations, particularly towards the US/Canada and EMEA. - Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy - Strategic understanding of the evolving AI landscape, with the ability to identify, implement, and scale modern AI tools to drive operational efficiency. - Excellent communication, interpersonal, and organisational skills Skills & Mindset: - Hands-on, process-oriented, structured thinking with strong problem-solving capabilities - Keen interest in technology adoption - Courage to challenge the status quo when logic and reason require it. See something broken? Fix it! - Excitement to manage relationships and create a best-in-class operational structure - Excellent communication, interpersonal and organizational skills - Client service mindset - obsessed with client and employee happiness Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information. ## About Flexport ## Company Overview - **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door. - **Entity Type**: Private (Series E) - **Headquarters**: San Francisco, California, USA - **Founded**: 2013 - **Founders**: Ryan Petersen ## Core Business - **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding - **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries - **Mission or purpose statement**: "To make global trade so easy there will be more of it." ## Products & Services - **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management. - **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class. - **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies. - **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs. - **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries - **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources) - **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide ## Competitive Advantages - **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations. - **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments. - **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class. - **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity. - **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models. ## Strategic Focus - **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations. - **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend). - **Global expansion**: Operating across continents and time zones, with offices in multiple global locations. - **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders. ## Why Work Here - **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor. - **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages. - **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure. - **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work. - **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options. - **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world." ## Sources 1. [flexport.com](https://www.flexport.com/company/careers/) 2. [flexport.com](https://www.flexport.com/) 3. [flexport.com](https://www.flexport.com/company/about-us/) 4. [flexport.com](https://www.flexport.com/careers/jobs/) 5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1) ## Other roles at Flexport - [Sales Manager](https://feeny.ai/job/sales-manager-flexport-shenzhen-14dfjdstfdd1) — Shenzhen, China - [Sales Executive](https://feeny.ai/job/sales-executive-flexport-melbourne-zk1612gv70qx) — Melbourne, Australia - [Account Manager](https://feeny.ai/job/account-manager-flexport-melbourne-qtjcw94sandh) — Melbourne, Australia - [Global Operations Specialist](https://feeny.ai/job/global-operations-specialist-flexport-los-angeles-california-8nxzgbn2wnbh) — Los Angeles California, United States - [Sales Manager](https://feeny.ai/job/sales-manager-flexport-shanghai-ft26s28a0xk2) — Shanghai, China - [Global Operations Associate](https://feeny.ai/job/global-operations-associate-flexport-dallas-texas-5hz24q9ffn0d) — Dallas Texas, United States - [Area Manager](https://feeny.ai/job/area-manager-flexport-chicago-7a3aye647txj) — Chicago, IL - [Rotational Development Program](https://feeny.ai/job/rotational-development-program-flexport-chicago-illinois-eexct2q6sv1t) — Chicago Illinois, United States - [Onsite Customer Service Manager, Fulfillment](https://feeny.ai/job/onsite-customer-service-manager-fulfillment-flexport-dallas-1324ybx6g7x2) — Dallas, TX / San Bernardino, CA - [Market Performance Associate - Ocean Gateway](https://feeny.ai/job/market-performance-associate-ocean-gateway-flexport-guadalajara-dwmvew96ajkf) — Guadalajara, Mexico