---
title: 'Office Administrator (Part-Time) - Surrey (0926) at Trail Appliances Ltd.'
canonical: 'https://feeny.ai/job/office-administrator-part-time-surrey-0926-trail-appliances-ltd-6750-king-rzt9d50445m2'
type: 'job'
last_seen: '2026-09-14'
---

# Office Administrator (Part-Time) - Surrey (0926) at Trail Appliances Ltd.

- **Company:** Trail Appliances Ltd.
- **Location:** 6750 King George Blvd Surrey, Canada
- **Compensation:** $23/hr
- **Employment:** part-time
- **Work type:** onsite
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/trailappliances/16726c21-68f8-4735-a73c-210be5fad875

## Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.

We have everything we need to inspire our customers. Except you. As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation: $23.70/hour Schedule: Saturdays 9:30am-6pm, Sundays 10:30am-5pm (14 hours/week)

As an Office Administrator, you will

- Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile 😊).
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about

- Customer Service – You are a people person who uses your skills to create great rapport with customers
- Teamwork – You are a team player who can also thrive independently
- Joining a fun, fast-paced environment!

The experience we like to see

- Experience working in an administrative/customer service role
- Fast and accurate data entry skills with the ability to multi-task
- Experience managing customer conflict and escalation
- Proficiency in Microsoft Office
- Must be able to work weekends

Bonus Points

- You exude energy, enthusiasm, and positivity!
- You are willing to work additional time when necessary to complete tasks and meet deadlines

## Why join Trail

- Showroom environment
- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Gym membership discount
- Career Progression
- Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

## About Trail Appliances Ltd.

## Company Overview
- **One-liner**: Trail Appliances Ltd. is Western Canada’s leading independent appliance retailer, selling home and kitchen appliances from over 55 brands, complemented by in-house delivery and support.
- **Entity Type**: Private (Privately Held, Family-Owned)
- **Headquarters**: Richmond, British Columbia, Canada
- **Founded**: 1974
- **Founders**: The Broderick family (founders; the business remains family-owned)

## Core Business
- **Primary Industry**: Retail (Home Appliances)
- **Target Customers**: B2C (homeowners, renters), B2B (builders, developers, interior designers), and SMB (property managers).
- **Mission/Purpose Statement**: To enhance the quality of life for Canadian families by creating special moments at home — making shopping ridiculously easy and inspiring possibilities.

## Products & Services
- **Retail Sales**: In-showroom and online sales of refrigerators, washers, dryers, ranges, dishwashers, and small appliances from 55+ brands (e.g., Miele, Bosch, Samsung, LG). Includes design consultations, financing, and a free premium delivery service.
- **Builder Division (Single Family, Multi-Family, Apartment Replacement)**: Project-based sales and specification support for new construction and multi-family developments.
- **Designer Sales**: Dedicated relationship-based support for interior designers and architects, including early-stage project specification and product sourcing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Annual revenue not disclosed; employs 307 people ([LinkedIn](https://ca.linkedin.com/company/trail-appliances)) — down 1.3% year-over-year.
- **Notable Investors**: No institutional investors — the company is family-owned.
- **Growth Signals**: 50+ year legacy, trusted as Western Canada’s top independent appliance retailer. Active hiring: 21 open job postings (up 61.5% year-over-year, as of late 2025). Recently celebrated its 50th anniversary. Operates 10 showrooms, 3 clearance centres, and 4 offices.

## Competitive Advantages
- **Local Expertise, National Scale**: A family-owned independent with showrooms full of thousands of appliances and a well-trained team — “so buying appliances is as easy as using them.”
- **End-to-End Service**: In-house delivery, customer support, and appliance technicians. This vertical integration reduces friction and builds loyalty.
- **50+ Years of Trust**: Strong reputation in British Columbia, with many employees staying 10–15+ years, and a deep network with builders and designers.
- **Family Culture**: “We're entrepreneurial, driven, and maybe a little appliance-obsessed.” High staff retention and a people-first ethos differentiate from big-box competitors.

## Strategic Focus
- **Deepening Builder & Designer Relationships**: Active hiring for District Sales Manager (Multi-Family Builder Sales) and Designer Sales roles shows priority on business development.
- **Operational Excellence**: Investing in logistics, delivery, and warehouse operations to maintain “stress-free delivery” and “fast, reliable service.”
- **Talent Attraction & Retention**: Actively growing headcount (job postings up 61.5% YoY), with emphasis on learning & development and a supportive culture.

## Why Work Here
- **People-First Culture**: “Caring, integrity, innovation, authenticity, and determination” are cornerstones. Many employees stay for 10, 15, even 30+ years.
- **Hybrid/On-Site Mix**: Roles range from on-site (warehouse, delivery, sales support) to hybrid (e.g., Senior Credit Manager) and permanent office positions. The Richmond HQ operates on a hybrid schedule for eligible roles.
- **Growth & Development**: 50th anniversary celebrations highlighted a strong commitment to learning and development. Roles span sales, operations, logistics, finance, HR, and leadership.
- **Benefits**: Competitive compensation and benefits package. Free premium delivery for customers is mirrored by investment in delivery teams (real-time tracking, in-house fleet). Perks include a family-oriented atmosphere and entrepreneurial spirit.
- **Awards & Recognition**: regularly delivers exceptional results and is recognized as “BC’s Most Loved Appliance Retailer.” Work environment is low-pressure and supportive.

## Sources
1. [trailappliances.com - BC Careers Page](https://www.trailappliances.com/bc/p/careers)
2. [Lever.co - Trail Appliances Job Board](https://jobs.lever.co/trailappliances)
3. [LinkedIn - Trail Appliances Company Page](https://ca.linkedin.com/company/trail-appliances)
4. [trailappliances.com - BC Homepage](https://www.trailappliances.com/bc/)
5. [Workable - Trail Appliances Job Board](https://apply.workable.com/trail-appliances-2/)

## Other roles at Trail Appliances Ltd.

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