---
title: 'Office Manager - Clinic Operations - Greenwich, CT at Fortell'
canonical: 'https://feeny.ai/job/office-manager-clinic-operations-greenwich-ct-fortell-greenwich-3bmww6m5jz7k'
type: 'job'
last_seen: '2026-09-08'
---

# Office Manager - Clinic Operations - Greenwich, CT at Fortell

- **Company:** Fortell
- **Location:** Greenwich, CT
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/fortell/98e6a984-0787-4488-9548-25289c2c1b74

## Job description

Fortell is designing better hearing aids for life as it’s meant to be heard. Traditional hearing aids make everything louder but they don’t do enough to help the brain separate conversation from noise in the moments that matter. Fortell uses custom AI chips to help the brain decode speech in real time, lifting voices up above the chaos so people don’t just hear, they understand.

We are backed by Thrive Capital, Valor Equity Partners, Founders Fund, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management.

## ABOUT THE ROLE

Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? Fortell is looking to hire a highly motivated, patient-centered Office Manager to run the front desk and own the day-to-day operations of our new Greenwich clinic.

This is a full-time, in-person role responsible for both the patient-facing experience and core operations that make the clinic run successfully. You’ll greet patients, run the front desk, and keep the clinic running smoothly while also owning vendor relationships, inventory, facilities, scheduling, and the systems that keep the clinic on track. You’ll work closely with our Audiologists, operations, and product teams to ensure a seamless, high-end patient experience from first contact through follow-up.

## RESPONSIBILITIES

- Serve as the face of the clinic by managing the front desk, greeting patients, and creating a welcoming, professional environment.
- Support daily clinic operations, including scheduling, patient communication, office organization, and coordination with Audiologists.
- Assist patients with troubleshooting their hearing aids, mobile app, Bluetooth, and iPhone connections.
- Process purchases, returns, warranties, and other patient support requests.
- Help maintain accurate records and support operational workflows across Salesforce and other systems.
- Coordinate with vendors, building management, and service providers to keep the clinic operating smoothly.
- Support inventory management and ensure clinic rooms, supplies, and equipment are organized and ready for use.
- Contribute to improving clinic processes and delivering an exceptional patient experience.

## WHAT YOU’LL BRING

- 2+ years of experience in office management, clinic operations, front desk support, or customer service, ideally in a healthcare or patient-focused environment.
- Excellent communication and interpersonal skills with a friendly, professional approach.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Confidence troubleshooting issues, solving problems quickly, and supporting patients with care and empathy.
- Comfort using digital tools and systems; Salesforce experience is a plus.
- A proactive, self-starter mindset with strong attention to detail.

## About Fortell

## Company Overview
- **One-liner**: Fortell builds AI-powered hearing aids that use custom silicon and advanced signal processing to clarify speech in noisy environments, helping people understand more of what they hear.
- **Entity Type**: Private (backed by prominent venture capital firms)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Matthew de Jonge (CEO), Andrew Casper (CTO), Igor (last name not publicly available), Cole (last name not publicly available)

## Core Business
- **Primary industry**: Medical device manufacturing (hearing aids), artificial intelligence, healthtech
- **Target customers**: B2C – individuals with hearing loss, especially those who struggle with speech comprehension in noise; also works with audiologists and clinics
- **Mission statement**: "To restore effortless connection through better hearing."

## Products & Services
- **Fortell AI Hearing Aids**: A hardware + software product featuring custom AI chips that separate speech from background noise in real time. The device is fitted and programmed through Fortell’s own audiology clinics (first clinic at 530 Park Ave, New York, NY). The product is marketed as a medical device and is available only after a personalized hearing evaluation and fitting by an audiologist.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding amount not disclosed; backed by Thrive Capital, Founders Fund, Valor Equity Partners, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management.
- **Notable Investors/Partners**: Thrive Capital, Founders Fund, Valor Equity Partners (lead investors); advisors include Dr. Barbara Weinstein (Professor of Audiology, NYU), Dr. Kevin Franck (former Chair, Hearing Loss Association of America), Dr. Matt Fitzgerald (Stanford), Dr. Jan Blustein (NYU School of Medicine).
- **Growth Signals**: 
  - 52 employees (LinkedIn) with +1.6% monthly headcount growth
  - 15 active job postings (as of mid-2025), with a 200% monthly increase and 1400% quarterly increase in postings
  - First clinic in New York City; planning to expand to multiple major U.S. cities (e.g., Palm Beach Gardens, FL; Bay Area; Boston; Greenwich, CT)
  - Clinical trials show 50x more words understood vs. leading AI hearing aid in challenging noise; 95% of participants preferred Fortell over 5 top-spec competitors

## Competitive Advantages
- **Custom AI silicon**: Proprietary chips designed specifically for real-time speech separation, not just amplification.
- **Clinical validation**: Randomized controlled trials overseen by external academics demonstrating significant improvement in speech comprehension.
- **Integrated clinic model**: Direct-to-consumer fitting and support through owned audiology clinics, ensuring proper tuning and customer satisfaction.
- **Strong investor syndicate**: Backing from top-tier VCs (Thrive, Founders Fund, Valor) provides credibility and resources.

## Strategic Focus
- **Clinic expansion**: Opening new clinics across the U.S. to increase accessibility.
- **Talent acquisition**: Aggressively hiring across engineering (firmware, DSP, AI, hardware), audiology, quality, supply chain, and operations.
- **Product refinement**: Continuous improvement of AI algorithms and hardware based on real-world feedback and clinical data.

## Why Work Here
- **Culture**: Described as fast-moving, intentional, and mission-driven. Emphasis on cutting-edge science, human-centered design, and improving lives at scale.
- **Work environment**: Hybrid roles available (e.g., Firmware Engineer listed as hybrid on Built In). Office located in New York City with free lunch.
- **Compensation & benefits**: Competitive salary and stock options; top-notch healthcare for employee and family; free lunch; generous paid time off; 401(k) plan; parental leave.
- **Engineering culture**: Opportunity to work on custom silicon, AI/ML, DSP, and hardware in a startup environment with strong scientific backing. Team includes pioneers from Google, Butterfly Network, Mount Sinai, and other top organizations.

## Sources
1. [Fortell.com – Homepage](https://www.fortell.com/)
2. [Fortell.com – About Us](https://www.fortell.com/about-us)
3. [Fortell.com – Careers](https://www.fortell.com/careers)
4. [LinkedIn – Fortell Research Inc](https://www.linkedin.com/company/fortell-research)
5. [Built In – Fortell Research Inc Jobs](https://builtin.com/company/fortell-research-inc/jobs)

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