---
title: 'Office Manager at NICE'
canonical: 'https://feeny.ai/job/office-manager-nice-sydney-0tsasq8f1ek5'
type: 'job'
last_seen: '2026-09-08'
---

# Office Manager at NICE

- **Company:** NICE
- **Location:** Sydney, Australia
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4967973101?gh_jid=4967973101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about? The main purpose of this role is to create and maintain a safe, efficient, welcoming and service focused workplace experience for NiCE Employees and visitors across ANZ. As the face of the Sydney office, this role sets the tone for the office environment through visible support, warm and professional service, practical ownership and active contribution to employee connection and culture. The role also provides high-quality administrative support to the local VP of Sales.

Key Responsibilities:

Sydney Office Facilities and Reception

- Act as a visible and approachable point of contact for the Sydney office, proactively identifying opportunities to improve the day to day employee and visitor experience.
- Ensure effective delivery of facilities services for the Sydney office within a multi-tenanted building
- Manage reception duties, including handling calls efficiently, taking messages and welcoming visitors
- Issue access passes and access cards to new employees and NICE visitors in accordance with NICE Security Policy procedures.
- Manage parking allocation.
- Ensure timely mail and courier deliveries.
- Manage space planning and internal moves and maintain a monthly occupancy status report.
- Coordinate routine maintenance, office repairs and equipment upkeep.
- Use and maintain tools relating to access badge systems, CCTV operations and space management applications.
- Oversee cleaning services and maintain the presentation and overall upkeep of the office.
- Implement office processes and procedures in line with NICE global policies and requirements.
- Coordinate bookings, room set up, catering and other practical requirements for large meetings, training sessions and office events.
- Identify and evaluate suppliers for office equipment in coordination with procurement, and ensure stationery and pantry supplies are appropriately maintained.
- Liaise with Accounts Payable regarding office related invoices and ensure invoices are processed on time.
- Ensure health and safety standards are implemented and maintained, and act as the Health and Safety Incident Control Officer during emergencies.
- Maintain current lists of Fire Wardens and First Aiders, and coordinate mandatory training as required.
- Support environmental, social and governance initiatives by coordinating local sustainability activities, promoting responsible office practices and tracking office level improvement actions.

Meeting Room Facilities in Melbourne,

- Liaise with shared office space providers regarding meeting room requirements.
- Maintain the list of employees requiring access to meeting rooms.
- Monitor and report on meeting room utilisation by NICE employees.
- Provide weekly utilisation information to NICE employees and the Real Estate team.
- Validate relevant invoices and submit them for payment on time.

Executive and Administrative Support to the VP of Sales

- Provide on-site administrative support to the local VP of Sales.
- Manage calendars and coordinate meetings with internal and external stakeholders.
- Set up customer meetings and coordinate room, visitor and catering requirements.
- Coordinate travel and hotel bookings through the Travel Desk.
- Prepare and submit expense claims accurately and on time.

Workplace Experience & Events

- Work closely with HR and the Employee Experience Manager to deliver onboarding and offboarding support of services, office events, employee engagement activities and wellbeing initiatives.
- Actively participate in the Magic Committee, contributing ideas and providing practical support for local culture, recognition and connection activities.
- Coordinate event dates with the business to avoid conflicts and support strong participation.
- Identify and coordinate suitable local venues, food, beverages, suppliers and other event requirements.
- Build effective working relationships across the office and seek feedback on how workplace services can be improved.

Essential Requirements

- 3-5 years of experience in office management, workplace experience, executive support or a related service environment, ideally supporting an office of more than 100 people.
- Demonstrated experience creating a welcoming and professional employee, customer or visitor experience.
- Experience supporting employee events, onboarding or office culture initiatives.
- Experience providing calendar, meeting, travel and expense support to a senior leader.
- Experience in a global technology company is advantageous.
- Excellent written and verbal communication skills in English.
- Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint and comfortable using AI enabled tools responsibly.

Key Attributes:

- Service oriented, supportive and welcoming, with a genuine interest in helping others and improving the workplace experience.
- Willingness to approach ad hoc requests with flexibility and a solution focused mindset, while escalating matters appropriately where approval, specialist expertise or reprioritisation is required.
- Visible and approachable with the confidence to act as the face of the office.
- Positive, resourceful, and solution focused. With sound judgement about when to act, when to seek approval and when to escalate.
- A collaborative team member with strong interpersonal skills in and professional discretion who is able to work effectively with corporate teams: IT, HR, Finance, Travel, Procurement, and others.
- Highly organised, able to prioritise competing requests and comfortable adapting when business needs change.

Requisition ID: 11684 Reporting into: Manager, Facilities, APAC Role Type: Individual Contributor

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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