--- title: 'Office Manager at Oral Surgery Partners' canonical: 'https://feeny.ai/job/office-manager-oral-surgery-partners-syracuse-new-york-bw0ppy6n8phe' type: 'job' last_seen: '2026-09-15' --- # Office Manager at Oral Surgery Partners - **Company:** Oral Surgery Partners - **Location:** Syracuse New York, United States - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/oralsurgerypartners/jobs/5419464008 ## Job description Title: Office Manager Practice: Dr. David Thurber, D.D.S Oral & Maxillofacial Surgery Location: East Syracuse, NY Pay Range: $29.00 - 35.00 per hour Office Hours: Monday–Thursday: 7:00 a.m. – 5:30 p.m. Friday: 7:00 a.m. – 12:00 p.m. (Rotating schedule; some Fridays may be scheduled off based on provider availability.) Position Purpose: The Office Manager supports the Practice Leader in leading daily operations and ensuring the practice’s overall success. This role helps maintain high-quality patient care, supports financial and staffing efficiency, ensures compliance with company policies and regulations, and promotes positive relationships among patients, staff, and surgeons. The Office Manager serves as a key leader within the assigned office. Essential Functions: Patient Care & Service Excellence - Ensure every patient receives the highest level of care and customer service. - Communicate with patients—both in person and by phone—in a friendly, professional, and efficient manner. - Foster positive, professional relationships among patients, staff, and surgeons. - Address and resolve patient concerns promptly and effectively. - Support the maintenance of a clean, safe, and professional clinical environment, including ensuring operatories are properly cleaned, supplies are stocked, equipment is maintained, and staff follow all company policies and regulatory requirements. - Ensure compliance with training standards, workflows, and operational tools. - Perform administrative duties as needed. - Complete additional responsibilities as assigned. ## Team Leadership & Staff Development - Collaborate closely with the Practice Administrator on staffing, scheduling, and other human resources initiatives. - Assist with recruitment efforts and coordinate timely, thorough onboarding for new team members. - Support initiatives that promote retention and engagement of high-quality staff. - Ensure team members receive proper training for their roles and provide retraining when needed. - Guide, mentor, and support staff to achieve practice goals, maintain quality patient care, and make sound financial decisions. Elevate significant concerns to the Practice Administrator as appropriate. - Serve in a supervisory capacity in the Practice Administrator’s absence. - Maintain a safe working environment by following OSHA standards and supporting compliance with HIPAA regulations. Financial & Operational Oversight - Support efficient scheduling processes and adherence to surgeon scheduling protocols. - Maintain up-to-date knowledge of insurance plans, copays, fees, and billing processes to effectively manage the practice’s insurance and collections functions. - Ensure patient payments are collected at the time of service. - Optimize patient flow and manage staffing schedules to meet budgeted payroll goals. - Assist in maintaining accurate financial records and ensuring weekly bank deposits are completed. - Collaborate with the marketing and business development teams to manage referrals and support practice growth. Communication & Practice Coordination - Maintain open, proactive communication with surgeons and team members regarding practice goals, company updates, and personnel matters. - Keep the Practice Administrator/Regional Director of Operations informed of key issues and work collaboratively to prevent or resolve challenges. Qualifications: Education/Certification: - High School Diploma or equivalent required (some college, preferred) Experience: - Previous customer service and/or dental experience preferred - 2-3 years leadership/management experience preferred Performance Requirements: Skills/Abilities: - Strong computer skills - Excellent communication, interpersonal and people management skills - Ability to handle multiple tasks - Ability to work in fast-paced environment - Analytical and detail-oriented - Able to work independently with exceptional initiative and sound judgment - Positive attitude, change advocate, able to lead by example Work environment/Conditions: - Fast-paced dental office environment - Overtime is sometimes required as needed to perform job functions - Some travel as needed for training and to perform job functions - Safety procedures required including protection to minimize the risks from X-rays - Potential long hours standing. What we do for you: - We offer Medical, Dental, and Vision Insurance plans to our full-time employees. - Two out of the three medical plans offered include Health Savings Account (HSA) eligibility. - Company-paid Life, AD&D and Long-Term Disability coverage. - Additional Voluntary Life and AD&D Insurance for you and your family! - Voluntary Short-Term Disability Insurance available to you as well - Dependent Care Flexible Spending Account (FSA) offered. - Immediately begin saving for retirement through our 401(k) starting with very first paycheck! - Employer 401(k) contribution and Profit Sharing after six months of employment - PTO and 8 Paid holidays for fulltime employees! ## DISCLAIMER The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. ## About Oral Surgery Partners ## Company Overview - **One-liner**: Oral Surgery Partners (OSP) is a surgeon-led organization that partners with oral and maxillofacial surgery practices, providing infrastructure and strategic support to preserve clinical autonomy. - **Entity Type**: Private (Debt Financing) - **Headquarters**: Chesterfield, Missouri, United States - **Founded**: 2019 - **Founders**: Dr. Michael Parsons (Founder of Midwest Oral Maxillofacial & Implant Surgery, the founding practice) ## Core Business - **Primary industry**: Healthcare Services (Oral and Maxillofacial Surgery) - **Target customers**: B2B (oral surgery practices) and B2C (patients of partner practices) - **Mission or purpose statement**: "To empower oral surgeons through genuine partnership, mentorship, and autonomy — supporting practice growth while protecting the integrity and future of the specialty we share." [ospartners.com](https://ospartners.com/mission/) ## Products & Services - **Practice Partnership Model**: A support platform for oral surgery practices that handles operations, revenue cycle management, billing, HR, compliance, vendor management, and referral marketing, allowing surgeons to focus on patient care. [ospartners.com](https://ospartners.com/) - **Surgeon Recruitment & Mentorship**: A network that connects surgeons with partnership opportunities and provides continuing education and mentorship programs. [ospartners.com](https://ospartners.com/mission/) - **Revenue Cycle & Billing Support**: Comprehensive billing, claims, and insurance management services for partner practices. [ospartners.com](https://ospartners.com/mission/) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding of $75.0M (Debt Financing, led by Sheridan Capital Partners, June 2024) [linkedin.com](https://www.linkedin.com/company/ospartnersstl) - **Notable Investors/Partners**: Sheridan Capital Partners (lead investor) [linkedin.com](https://www.linkedin.com/company/ospartnersstl) - **Growth Signals**: Over 40 practices, 80+ locations, and 140+ surgeons in the network; over 70% surgeon-owned; 55 employees (+10.6% YoY); 56 active job postings; secured a $75M credit expansion in June 2024 and a $400M credit expansion in January 2024. [ospartners.com](https://ospartners.com/mission/) [linkedin.com](https://www.linkedin.com/company/ospartnersstl) ## Competitive Advantages - **Surgeon-Led & Majority Surgeon-Owned**: Over 70% of the platform is owned by surgeons, ensuring decisions are made by clinicians, not just investors. [ospartners.com](https://ospartners.com/mission/) - **Clinical Autonomy**: Partner practices retain independence in patient care, with OSP handling the business and administrative burdens. [ospartners.com](https://ospartners.com/) - **People-First Partnership Model**: Focus on long-term alignment, mentorship, and community over short-term financial gains. [ospartners.com](https://ospartners.com/mission/) ## Strategic Focus - **National Network Expansion**: Growing through acquisitions and partnerships, with a focus on values-aligned practices. [ospartners.com](https://ospartners.com/mission/) - **Surgeon Recruitment & Retention**: Actively hiring surgeons and support staff, with 56 active job postings as of mid-2025. [linkedin.com](https://www.linkedin.com/company/ospartnersstl) - **Operational Excellence**: Investing in people-first systems for revenue cycle management, HR, and compliance to support partner practices. [ospartners.com](https://ospartners.com/mission/) ## Why Work Here - **Culture**: Described as a "people-first" and "game-changing" industry leader with a compassionate team culture. [ospartners.com](https://ospartners.com/careers-clinical-support-staff/) - **Career Development**: Offers tailored training, career advancement opportunities, and professional development. [ospartners.com](https://ospartners.com/careers-clinical-support-staff/) - **Compensation & Benefits**: Competitive pay, incentives, and flexible arrangements. [ospartners.com](https://ospartners.com/careers-clinical-support-staff/) - **Work Environment**: A supportive, collegial culture that prioritizes connection over corporatization. [ospartners.com](https://ospartners.com/mission/) - **Remote/Hybrid/Office Policy**: Not explicitly stated, but roles appear to be primarily on-site at partner practice locations. - **Employee Ratings**: 4.1/5.0 on LinkedIn (13 reviews), with high marks for Work-Life (4.2), Compensation (4.1), Culture (4.1), and Career (4.2). [linkedin.com](https://www.linkedin.com/company/ospartnersstl) ## Sources 1. [ospartners.com](https://ospartners.com/) 2. [ospartners.com](https://ospartners.com/mission/) 3. [ospartners.com](https://ospartners.com/careers-clinical-support-staff/) 4. [linkedin.com](https://www.linkedin.com/company/ospartnersstl) 5. 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