--- title: 'Office Manager at Swap' canonical: 'https://feeny.ai/job/office-manager-swap-austin-ggtvx3hyxts7' type: 'job' last_seen: '2026-11-05' --- # Office Manager at Swap - **Company:** Swap - **Location:** Austin, TX - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.ashbyhq.com/swap/01acbd7b-d494-47a5-97cf-d95908a3272e ## Job description ## About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. Hours: 16-20 hours per week, split flexibly across half days. - Monday (8:30am-13:30pm - Tuesday (09:30am - 15:00) - Thursday (09:30am - 15:00) Reports to: People Operations Manager, as part of the wider People Operations team ## About the Role We're looking for a highly organised, proactive Office Manager to keep our Austin office running smoothly and make it a productive, welcoming place to work. You'll be the first point of contact for our Austin team on all things office-related, working closely with the People Operations team as Swap continues to grow. ## Key Responsibilities - Oversee the day-to-day running of the Austin office, ensuring a productive and welcoming environment. - Act as the primary point of contact for Austin employees' operational needs, and coordinate with the wider People Operations team as needed. - Manage office vendors, supplies and services, including facilities and catering. - Coordinate in-office events, team gatherings and company meetings, including cross-office events with our wider teams. - Keep the office organised and help plan how the space is used. - Support health and safety compliance and workplace policies in the office. ## Requirements - 3+ years’ experience in office management or a similar role. - Strong organisational and multitasking skills, with high attention to detail. - Excellent interpersonal and communication skills. - Ability to handle sensitive information with discretion and professionalism. - Proactive and resourceful, and comfortable working in a fast-paced environment. - Comfortable working with a distributed team across different time zones. ## What we offer 💰 Competitive base salary: Pay that reflects your experience and the impact you’ll have, reviewed regularly as you grow with us. 📈 Stock options: Own a piece of what we’re building. As a high-growth scale-up, you’ll share in the upside as the company grows. 🏖️ Generous PTO: Competitive annual leave, with public holidays on top, plus your birthday off so you can celebrate properly. 🏥 Private healthcare: Comprehensive private medical cover, so you can get the care you need quickly. 🏦 Pension contributions: Company contributions to help you build long-term financial security. 🧘 Wellness benefits: Support for your physical health and wellbeing, so you can look after yourself in the way that works for you. 💚 Mental health support: Access to mental health resources and support, because looking after your mind matters as much as your body. 👶 Enhanced maternity and paternity leave: Extra support when you’re growing your family, so you can focus on what matters most. 🏡 Flexible working: Choose how and where you do your best work, with the trust and autonomy to manage your own time. ✈️ Work abroad for 4 weeks a year: Take your laptop somewhere new for up to four weeks each year, whether that’s family, travel, or a change of scenery. 🎉 Quarterly team offsite budget: A dedicated budget each quarter for your team to get together, connect, and have fun. 🍻 Thursday happy hour: Wind down the week with your colleagues at our Thursday happy hour, held across all of our locations. 🥞 Breakfast Mondays: Start the week with a good meal and good company. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing. ## About Swap ## Company Overview - **One-liner**: Swap provides an AI-led, agentic storefront platform that guides shoppers from product discovery to virtual try-on and checkout in a single, seamless journey. - **Entity Type**: Private (Series C) - **Headquarters**: London, United Kingdom - **Founded**: 2022 - **Founders**: Sam Atkinson (Co-Founder & CEO), Zach Bailet (Co-Founder) ## Core Business - **Primary industry**: Agentic Commerce / Ecommerce Solutions / Software Development - **Target customers**: B2B, serving 700+ global retail and ecommerce brands - **Mission or purpose**: To replace static ecommerce websites with an AI-powered, conversational storefront that revolutionizes how consumers shop, from discovery to delivery. ## Products & Services - **Agentic Storefront**: An AI-led storefront that replaces static websites. It guides shoppers through product discovery, outfit building, and checkout using chat or voice, and includes virtual try-on (VTO) to reduce returns. - **Unified Commerce OS**: A backend platform that powers the full journey from discovery to checkout, fulfillment, and delivery, unifying logistics, returns, payments, and tax on a global scale. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding of $170M (Series C led by ICONIQ and DST Global) - **Notable Investors/Partners**: ICONIQ Capital, DST Global, Cherry Ventures, QED Investors - **Growth Signals**: Trusted by 700+ brands; 250+ employees across 5 global hubs; named a Fast Company Top 10 Most Innovative Company and LinkedIn’s Top 5 Startups of 2025; 108.5% yearly headcount growth. ## Competitive Advantages - **First-mover in agentic commerce**: Replaces static storefronts with an AI agent that captures real-time customer intent and keystroke-level first-party data. - **Proven performance metrics**: Claims 2x conversion rates, 3x time on site, and up to 20% reduction in returns via virtual try-on. - **End-to-end platform**: Unifies logistics, returns, payments, and tax globally, simplifying cross-border operations for brands. ## Strategic Focus - **Global expansion**: Scaling across the U.S. and Europe with new hubs in New York, Austin, Amsterdam, and Tel Aviv. - **Platform deepening**: Continuing to build the "agentic commerce OS" to handle the entire commerce lifecycle, from discovery to delivery. - **Data and AI leadership**: Leveraging first-party data to personalize shopping and reduce friction, with a focus on AI-led innovation. ## Why Work Here - **Culture**: Described as fast-paced, ownership-driven, and collaborative. Values include "Build it. Own it.", "Act fast", "Progress through innovation", and "Win together." - **Work Environment**: Hybrid/flexible work model with hubs in London, New York City, Austin, Amsterdam, and Tel Aviv. - **Notable Perks**: Competitive salary and equity, generous annual leave, pension contributions, enhanced parental leave, health & wellness benefits, birthday leave, weekly team breakfasts, and regular team socials. - **Engineering Culture**: Practical interview process with a focus on real-world problem-solving; "Ideas ship, responsibility comes early, and everyone shapes the platform." - **Growth Trajectory**: Rapidly scaling company (108% YoY headcount growth) backed by top-tier investors, offering significant ownership and impact. ## Sources 1. [swap-commerce.com](https://www.swap-commerce.com/) 2. [swap-commerce.com/careers](https://www.swap-commerce.com/careers) 3. [LinkedIn - Swap](https://uk.linkedin.com/company/sw-ap) 4. [Companies House - Swap Commerce Ltd](https://find-and-update.company-information.service.gov.uk/company/13674425) 5. [Tracxn - Swap Profile](https://tracxn.com/d/companies/swap/__dQoqpXzzF0ONkZ4zLUsbWuCfW2kLFSxRv5Dg5xBLN0k) ## Other roles at Swap - [Finance Operations & Automation Analyst (Billing)](https://feeny.ai/job/finance-operations-automation-analyst-billing-swap-krakow-tqxct39dvyca) — Krakow, Poland - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-swap-krakow-8475amr35xp4) — Krakow, Poland - [Engineering Manager, DevOps](https://feeny.ai/job/engineering-manager-devops-swap-krakow-2a0s494ye2z9) — Krakow, Poland - [Finance Operations & Automation Analyst (Billing)](https://feeny.ai/job/finance-operations-automation-analyst-billing-swap-krakow-mdzmt16693ms) — Krakow, Poland - [Credit Controller](https://feeny.ai/job/credit-controller-swap-krakow-1hsb3zx3a9me) — Krakow, Poland - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-swap-london-z2hqfk8gxkmz) — London, United Kingdom - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-swap-london-nmtmkv35c4s9) — London, United Kingdom - [People Advisor](https://feeny.ai/job/people-advisor-swap-london-xtkb9n2ne8cj) — London, United Kingdom - [Analytics Engineer](https://feeny.ai/job/analytics-engineer-swap-london-sd8j8kayr0s8) — London, United Kingdom - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-swap-london-18ptdgykcdc2) — London, United Kingdom