---
title: 'Office Receptionist (m/f/d) – 12 Months Fixed-Term at Emma – The Sleep Company'
canonical: 'https://feeny.ai/job/office-receptionist-m-f-d-12-months-fixed-term-emma-the-sleep-company-frankfurt-ngfrghypgn39'
type: 'job'
last_seen: '2026-10-18'
---

# Office Receptionist (m/f/d) – 12 Months Fixed-Term at Emma – The Sleep Company

- **Company:** Emma – The Sleep Company
- **Location:** Frankfurt, Germany
- **Employment:** contract
- **Work type:** onsite
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/emma-sleep/7670dd48-1323-4cb6-a044-05ca78c8d82b

## Job description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. Ready to awaken your best with us?

What you'll do:

- Be the first point of contact for the office, greeting employees, visitors, and guests with a warm, professional welcome
- Manage the front desk: answer calls, handle incoming/outgoing mail and deliveries, and direct inquiries to the right person or team
- Support the Facility Manager with day-to-day office operations, from vendor and contractor check-ins to tracking maintenance requests and following up on open items
- Coordinate meeting room bookings and set-up, ensuring spaces are ready and well-presented for internal and external meetings
- Manage visitor access, badges, and sign-in processes, keeping security and compliance records up to date
- Monitor and replenish pantry and office supplies, flagging stock needs to the Facility Manager and helping maintain supplier relationships
- Assist with organizing health & safety documentation, drills, and compliance checklists under the Facility Manager’s guidance
- Provide administrative support for renovation or office improvement projects, such as scheduling, notifying staff, and tracking action items
- Help uphold hygiene, organization, and presentation standards across all shared spaces, partnering with the cleaning team when needed

Who we're looking for:

- Experienced in a receptionist, front desk, or office coordination role, ideally in a fast-paced, international environment
- Organized, reliable, and detail-oriented, so nothing falls through the cracks
- Friendly and professional, and enjoy being the face of the office for employees and guests alike
- A clear, confident communicator in person and over phone/email
- Comfortable juggling multiple small tasks at once, and aware of when to escalate something to the Facility Manager
- Proactive: if you spot an issue, you flag it or fix it rather than waiting to be asked
- Familiar with basic health & safety or office compliance practices, or eager to learn
- Fluent in German and English, and happy working with a diverse, multicultural team

What we offer:

- A professional environment where you will have the opportunity of running the front-of-house operations of an international workplace.
- 25 vacations days per year, with 1 extra day per year worked (until a limit of 30 days per year).
- Being part of a mature scale-up that helps people sleep better.
- Access to Nilo (mental health platform)
- Pet-friendly office

Become an Emmie We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact. We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

## About Emma – The Sleep Company

## Company Overview
- **One-liner**: Emma – The Sleep Company is the world’s largest direct-to-consumer sleep brand, designing and selling mattresses and sleep accessories in over 35 countries.
- **Entity Type**: Private (backed by FRANZ HANIEL & CIE. GMBH; one prior funding round)
- **Headquarters**: Frankfurt am Main, Germany
- **Founded**: 2015
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industry**: Retail / Consumer Sleep Products (D2C)
- **Target customers**: B2C – end consumers looking for better sleep comfort
- **Mission**: “Enhance people's sleep” and “Awaken your best every day” through innovative sleep products.

## Products & Services
- **Emma Mattress (Original & Hybrid)**: Multi-layer foam and hybrid mattresses featuring proprietary AirGrid lattice technology for breathability, pressure relief, and support. Sold with a 100‑day free trial.
- **Pillows, Mattress Toppers & Bedding**: Complementary sleep comfort products.
- **Physical Retail Stores**: 25+ stores across Europe offering in‑person tryouts.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of $500M+ (LinkedIn estimate)
- **Notable Investors/Partners**: Parent company is FRANZ HANIEL & CIE. GMBH, a German industrial group.
- **Growth Signals**:
  - Headcount of 1,002 employees (+9.4% YoY as of 2025)
  - Operations in 20+ countries with 4 global offices (Frankfurt, Lisbon, Manila, Mexico City)
  - 1.5 million mattresses sold in 2020; now available in 35+ countries
  - Transitioning from e‑commerce into sleep tech

## Competitive Advantages
- **Proprietary AirGrid Technology**: A lattice structure that combines memory‑foam pressure relief with enhanced breathability and responsiveness.
- **Strong Brand Recognition**: Recommended by leading consumer associations in EMEA, APAC, and the Americas.
- **Test‑and‑Learn Culture**: Data‑driven, hypothesis‑led execution that allows rapid iteration.
- **Global Direct‑to‑Consumer Model**: Vertical integration from design to delivery, bypassing traditional retail mark‑ups.

## Strategic Focus
- **Sleep Tech Expansion**: Moving beyond mattresses into technology‑driven sleep solutions (careers page lists “Transform sleep through tech” as a key area).
- **Offline Retail Growth**: Expanding physical store presence across Europe to complement online sales.
- **International Scaling**: Continued market entry (e.g., Taiwan & Hong Kong) and deepening local operations.

## Why Work Here
- **Culture**: “Start‑up heart with corporate power” – high ownership, bias for action, data‑informed decision making.
- **Hybrid & Flexibility**: Office‑first with up to 40% home office (22 home office days per quarter), flexible hours, pet policy in EU & Mexico offices.
- **Learning & Growth**: 70-20-10 model (70% hands‑on, 20% mentorship/coaching, 10% workshops). Access to 40+ mentors, 300+ self‑paced courses, and above‑benchmark coaching investment.
- **Diverse Community**: 900+ employees from 70+ nationalities, offices across 3 continents.
- **Compensation & Rating**: LinkedIn rating 3.4/5 (982 reviews) – strengths in work‑life balance (3.5) and culture (3.3), compensation rated lower (2.9).

## Sources
1. [team.emma-sleep.com](https://team.emma-sleep.com/about-emma)
2. [jobs.lever.co](https://jobs.lever.co/emma-sleep)
3. [team.emma-sleep.com](https://team.emma-sleep.com/life-at-emma)
4. [teams.emma-sleep.com](https://teams.emma-sleep.com/)
5. [linkedin.com](https://de.linkedin.com/company/lifeatemma)

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