---
title: 'Office Services Specialist at SPS-North America'
canonical: 'https://feeny.ai/job/office-services-specialist-sps-north-america-new-york-new-york-6b8t59zqwbpn'
type: 'job'
last_seen: '2026-09-11'
---

# Office Services Specialist at SPS-North America

- **Company:** SPS-North America
- **Location:** New York New York, United States
- **Compensation:** $20/hr
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/spsnorthamerica/jobs/5375822008

## Job description

Job Title: Field Support Specialist

Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Job Overview:

The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements.

The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

Mail Services

- Provides exceptional world class service to all clients (in all forms of communication).
- Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
- Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.

Reprographics Services

- Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
- Provide binding services such a GBC, Velo, Coil, and Wire Internal
- Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
- Performs duties of scanning and imaging documents and light copy/print reproduction services.

Office Services

- Maintains the Office Services Center area in a neat and orderly fashion.
- Service and replenish the pantry, conference, kitchen, or meetings areas.
- Provides general and preventative office maintenance & repair duties.
- Oversees office equipment maintenance and safety tests.
- Breakroom organization, cleaning, and stocking.
- Meeting room and conference room set ups.
- Monitors level of office supplies on the floors while replenishing.
- Inventories office supplies and orders accordingly.

Front of House

- Provides reception or concierge (front of office) coverage as needed.
- Welcome guests receive and catalog guest information, and orient new clients.
- Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email)
- Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service
- Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
- Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.
- Answers and properly routes global calls,
- Logs visitors into the registration system.
- Provides light administrative support to staff as directed

Competencies:

- Strong verbal and written communication skills.
- Excellent customer service skills.
- MS Office Suite experience with intermediate to expert competency.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Working knowledge of MFD (Multi-Functional Device) equipment.
- Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
- Possesses ability to work independently and capable of completing projects.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.

Qualifications and Education Requirements:

- High School Diploma (or equivalent) required.
- 6+ months prior work experience preferred.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.

Physical Demands:

- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
- Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).

Travel:

- Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.
- Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
- Travel distance will be predominately within the FSS’s assigned region

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range $20—$20 USD

## WHAT WE OFFER

- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

## About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: [Data Privacy Statement](https://www.spsglobal.com/en/data-privacy-other)

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

## About SPS-North America

## Company Overview
- **One-liner**: SPS-North America provides intelligent automation, mailroom management, front office services, and document processing outsourcing solutions to enterprise clients.
- **Entity Type**: Private (owned by AS Equity Partners, acquired from Swiss Post)
- **Headquarters**: New York, New York, United States (North America HQ); Global HQ in Zurich, Switzerland
- **Founded**: 2007 (as a unit of Swiss Post)
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Business Process Outsourcing (BPO), Intelligent Automation, Document Management, Facilities Management
- Target customers: B2B, Enterprise (Fortune 500 companies in banking, insurance, legal, higher education, advertising, and professional services)
- Mission or purpose: "Unlocking the power of possibility for businesses and the people they serve."

## Products & Services
For each major offering:
- **Mailroom Management (Physical & Digital)**: End-to-end mail processing, digitization, and distribution services.
- **Front Office Services**: Reception, lobby concierge, and conference room management.
- **Intelligent Document Processing (IDP)**: Automated data extraction and document classification using leading-edge technologies (including GenAI).
- **Digital Transformation Solutions**: Consulting and implementation of automation, AI, and workflow-based tracking to enhance efficiency.
- **Copy, Print & Document Services**: On-site printing, scanning, and document warehousing.
- **Courier & Shipping Services**: On-site and route driver services for document and package delivery.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Nearly 8,500 employees globally; operations in more than 20 countries.
- **Notable Investors/Partners**: AS Equity Partners (current owner); previously a division of Swiss Post.
- **Growth Signals**: Maintains a Net Promoter Score of 80 and a contract renewal rate over 95%. Expanded from document management into broader intelligent automation and digital transformation services. Operates in 22+ countries with 30+ languages.

## Competitive Advantages
- **Global Scale with Local Delivery**: Operates in 20+ countries including the US, Europe, and Asia, offering onshore, nearshore, and offshore delivery models.
- **High Client Retention**: Over 95% contract renewal rate and world-class NPS of 80 indicate strong client satisfaction.
- **Swiss Heritage**: Branded with Swiss quality, reliability, and precision in its DNA.
- **Technology-Led Approach**: Combines people, processes, and the latest technology (GenAI, automation, Lean/Six Sigma) to drive digital transformation for clients.

## Strategic Focus
- **Intelligent Automation Expansion**: Moving beyond traditional mailroom and document management into AI-powered process automation and digital transformation.
- **North American Growth**: Actively hiring across multiple US cities (New York, Seattle, San Francisco, Chicago, Austin, Pittsburgh, etc.) for client-facing and operational roles.
- **Innovation Culture**: Investing in GenAI and continuous improvement methodologies (Lean, Six Sigma) to stay competitive.

## Why Work Here
- **Career Growth**: Opportunities to learn new skills and advance into management, sales, IT, finance, and operations roles.
- **Learning & Development**: Promotes a culture of learning with training programs and development resources.
- **Recognition Programs**: Monthly and quarterly top performer recognition; annual global awards for individual and team achievements.
- **Comprehensive Benefits (Full-Time)**: Medical, Dental, Vision, HSA/FSA, Commuter Benefits, 401k with matching, Life Insurance, Short & Long Term Disability, Pet Insurance, Legal Program, Identity Theft Protection, and more.
- **Work Environment**: Modern and welcoming; hybrid and remote roles available (e.g., remote Account Executive positions).
- **Diversity & Inclusion**: Committed to equal employment opportunity and fostering a culture of access, inclusion, equity, and diversity.
- **Global Community**: Nearly 8,500 colleagues across 20+ countries, offering a chance to build an international network.

## Sources
1. [SPS Global Careers Page](https://www.spsglobal.com/en/careers)
2. [SPS North America Greenhouse Job Board](http://job-boards.greenhouse.io/spsnorthamerica)
3. [SPS Global About Page](https://www.spsglobal.com/en/node/537)
4. [Bloomberg Company Profile](https://www.bloomberg.com/profile/company/3461697Z:US)

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