---
title: 'Onboarding Account Manager (Vancouver) at Fresha'
canonical: 'https://feeny.ai/job/onboarding-account-manager-vancouver-fresha-vancouver-2x5gfpddeq28'
type: 'job'
last_seen: '2026-09-07'
---

# Onboarding Account Manager (Vancouver) at Fresha

- **Company:** Fresha
- **Location:** Vancouver, Canada
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-22
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/fresha/fa6abc67-dafb-40ce-971c-d411d3b42281

## Job description

The AI-powered OS for beauty, wellness and self-care

## About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

## Role Overview

As Fresha continues to grow globally, we're looking for an exceptional Onboarding Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact. As we expand our footprint, professional proficiency in French is considered a strong asset for this position.

## What you will be doing

- Onboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.

- Balance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.

- Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.

- Drive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.

- Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.

- Collaborate Broadly: Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.

## What we are looking for

- 2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.

- Language Skills: Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement.

- Strong Project Management Skills: Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.

- A Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!).

- Impeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts.

- SaaS or SMB Experience: Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.

Added Bonus

- Multi-selling - Experience with selling multiple products at a time.
- CRM - Experience with a CRM, we use Hubspot.

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview Process

- Screen Stage (30 mins) - Video-call with a member from the Talent Team.
- 1st Stage (30 mins) - Video-call with our Head of Account Management.
- 2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.
- Final Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.

We aim to complete the entire interview process and deliver feedback within 3 to 4 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe

## Benefits

- Work-life balance: 25 days of flexible leave that we encourage you to take.
- Retirement: Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions
- Health Insurance: Fully covered by Fresha.
- Additional Perks: Wellness products/services Perkbox.
- Free Counseling.

## About Fresha

## Company Overview
- **One-liner**: Fresha operates the world’s leading marketplace platform for the beauty, wellness, and self-care industry, connecting consumers with local professionals and providing businesses with an all-in-one booking and management software.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Not publicly available (company founded in 2015 under Surge Ventures Inc)

## Core Business
- **Primary industry/industries**: Beauty & Wellness Technology, Marketplace Platform, SaaS
- **Target customers**: B2B (salons, barbers, spas, medspas, wellness studios) and B2C (consumers booking self-care services)
- **Mission or purpose statement**: To reshape the global beauty and wellness industry by providing a seamless, all-in-one platform for businesses and consumers.

## Products & Services
- **Fresha Marketplace (Consumer App)**: A mobile and web platform for consumers to discover, book, and pay for beauty and wellness appointments with local professionals.
- **Fresha Business Platform (SaaS)**: An all-in-one business management software for salons, spas, and clinics. Includes appointment scheduling, point-of-sale (POS), client management, marketing automation, loyalty programs, inventory management, and team coordination.
- **Fresha Payments**: Integrated payment processing and financial services for partner businesses.
- **Marketing & Growth Tools**: Automated marketing, SEO tools, and integrations with Instagram, Facebook, and Google to help businesses attract new clients.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: $428M annual revenue (latest estimate); $35 billion+ in gross merchandise volume (GMV) processed to date; 130,000+ partner businesses; 450,000+ professionals; 1 billion+ appointments booked.
- **Notable Investors/Partners**: Raised $52.5M in Series C (December 2021) and additional funding via convertible notes. Specific lead investors not listed in provided data, but prior rounds include seed, Series A, and convertible notes from multiple investors.
- **Growth Signals**: 47.9% headcount growth YoY (+267 people); operates in 120+ countries; offices in 12 locations across 6 countries; strong talent inflow from competitors like Treatwell, Booksy, and Mindbody; 114 active job postings.

## Competitive Advantages
- **Scale & Network Effects**: With 130,000+ businesses and 450,000+ professionals, Fresha has a massive, self-reinforcing marketplace. More consumers attract more businesses, and vice versa.
- **All-in-One Platform**: Combines booking, payments, marketing, and inventory management in a single solution, reducing the need for multiple vendors for salon owners.
- **Global Reach**: Operating in 120+ countries with localized offices in key markets (UK, US, Poland, Australia, UAE, Netherlands, etc.), giving it a truly global footprint.
- **Zero-Commission Model (for businesses)**: Unlike many competitors, Fresha does not charge a commission on bookings, making it highly attractive for small businesses.

## Strategic Focus
- **Global Expansion**: Opening new offices and hiring in emerging markets (Brazil, South Africa, Philippines, Mexico) to capture more of the global beauty and wellness market.
- **Product Development**: Continued investment in engineering, data, and product teams to enhance the platform’s AI, personalization, and automation capabilities.
- **Enterprise & Multi-Location Growth**: Targeting larger salon chains and multi-location businesses with advanced features and dedicated account management.
- **Payments & Financial Services**: Deepening the payments and fintech layer to drive revenue and stickiness.

## Why Work Here
- **Growth & Scale**: Fresha is growing rapidly (47.9% headcount growth YoY) and processes over 1 billion appointments. Employees can have a massive impact on a platform used by millions.
- **Global & Distributed**: With offices in London, Warsaw, New York, Sydney, Dubai, and more, Fresha offers a truly international work environment. The workforce spans 41 countries.
- **Culture**: The company describes itself as "dynamic, disruptive," and focused on getting things done. Values include empathy, imagination, creativity, and commitment.
- **Engineering & Product Focus**: Strong technical teams (138 people in technical roles) working on a world-class product. The CTO and VP of Architecture & Data Engineering are active leaders.
- **Work Policy**: Hybrid/office presence expected at major hubs (London, Warsaw, etc.), with remote flexibility in certain roles. 114 open positions as of the latest data.
- **Employee Sentiment**: Mixed (3.1/5.0 on employer rating). Culture (3.0) and career growth (3.3) are rated slightly higher than work-life balance (2.9), indicating a fast-paced environment.

## Sources
1. [LinkedIn - Fresha Company Page](https://www.linkedin.com/company/heyfresha)
2. [Fresha Careers Page](https://www.fresha.com/careers)
3. [Fresha Official Website](https://www.fresha.com/en-GB)
4. [CB Insights - Fresha Profile](https://www.cbinsights.com/company/shedul)
5. [Fresha Open Positions](https://www.fresha.com/careers/openings)

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