---
title: 'Onboarding & Activation Specialist (Post-Sale) at Wing Assistant'
canonical: 'https://feeny.ai/job/onboarding-activation-specialist-post-sale-wing-assistant-metro-manila-awhc0c1rc0jp'
type: 'job'
last_seen: '2026-09-08'
---

# Onboarding & Activation Specialist (Post-Sale) at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Metro Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-01-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/getwingapp/075c3cda-f91a-45a0-aeba-1d18a8a2659e

## Job description

Job Overview

The Activation Specialist is a post-sale, revenue-driven role responsible for ensuring newly closed accounts are fully staffed, activated, and successfully onboarded. Acting as a post-sale Account Executive, this role owns client follow-ups, recruiter coordination, interview facilitation, and client onboarding while building strong relationships during the most critical phase of the customer lifecycle.

The Activation Specialist ensures that what was sold is delivered, expectations are aligned, and subscriptions are activated on time.

Account Staffing & Activation

- Own post-sale accounts from deal close through successful activation
- Ensure accounts are staffed according to client requirements and agreed timelines
- Actively follow up with customers to secure approvals, feedback, and decisions needed for activation
- Drive urgency and accountability to prevent activation delays

Client & Recruiter Coordination

- Coordinate closely with Talent Acquisition and Recruiters to align on role requirements, profiles, and timelines
- Facilitate interviews between clients and candidates, including scheduling, preparation, and follow-ups
- Communicate client feedback and hiring decisions clearly to recruitment teams
- Resolve staffing blockers by aligning client expectations and internal capabilities

Client Onboarding

- Lead client onboarding activities including introductions, process walkthroughs, and expectation setting
- Ensure clients understand workflows, communication channels, and service responsibilities
- Build trust and strong working relationships with clients during the activation phase
- Serve as the primary point of contact until endorsement to Account Management
- Work with Sales, Operations, Resolution, and Account Management teams to ensure smooth transitions
- Identify risks, misalignment, or dissatisfaction early and escalate when needed
- Ensure all client commitments, timelines, and agreements are properly documented

## Qualifications

- Bachelor’s degree in Business, Sales, Communications, or a related field (preferred)
- 3–5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related roles
- Strong experience coordinating hiring processes, interviews, and client onboarding
- Proven ability to manage multiple accounts and stakeholders simultaneously
- Experience in subscription-based or service-driven businesses is a strong advantage

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

## Other roles at Wing Assistant

- [Sales Development Representative (PH-based) | 20355](https://feeny.ai/job/sales-development-representative-ph-based-20355-wing-assistant-philippines-47m0r6ap5gmd) — Philippines
- [Product Manager - AI](https://feeny.ai/job/product-manager-ai-wing-assistant-india-680ens3pq8m1) — India
- [Product Manager - AI](https://feeny.ai/job/product-manager-ai-wing-assistant-hong-kong-0sx092w8f4pw) — Hong Kong
- [Product Manager - AI](https://feeny.ai/job/product-manager-ai-wing-assistant-china-6kp2c6ww34wn) — China
- [Product Manager - AI](https://feeny.ai/job/product-manager-ai-wing-assistant-jakarta-7c4cvh7xjzgk) — Jakarta, Indonesia
- [Product Manager - AI](https://feeny.ai/job/product-manager-ai-wing-assistant-taiwan-p1e7zd0nnnnn) — Taiwan
- [Customer Service Representative (Mandarin Bilingual) | 20704](https://feeny.ai/job/customer-service-representative-mandarin-bilingual-20704-wing-assistant-manila-tzshf0cn6a8h) — Manila, Philippines
- [Business Development Representative | 20723](https://feeny.ai/job/business-development-representative-20723-wing-assistant-philippines-2dgqg42rp21m) — Philippines
- [Accounts Receivable Officer (Dayshift) Full-time | 20758](https://feeny.ai/job/accounts-receivable-officer-dayshift-full-time-20758-wing-assistant-philippines-e2ga4ge2g51f) — Philippines
- [Business Development Representative (BDR)](https://feeny.ai/job/business-development-representative-bdr-wing-assistant-united-states-pa2bs3pnrvgn) — United States