---
title: 'Onboarding Coordinator at Playson'
canonical: 'https://feeny.ai/job/onboarding-coordinator-playson-gibraltar-vt3mgxv40xd4'
type: 'job'
last_seen: '2026-09-09'
---

# Onboarding Coordinator at Playson

- **Company:** Playson
- **Location:** Gibraltar
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/playson/d589b53b-d600-4508-9f30-adcaad92dafc

## Job description

## About the role

As an Onboarding Coordinator, you'll play a critical role in ensuring our newly signed operator partners successfully launch with Playson as quickly and smoothly as possible. Acting as the bridge between Sales, Technical Integration, Compliance, Legal, Finance and Account Management, you'll coordinate every stage of the onboarding journey from contract signature through to go-live. This is a unique opportunity that combines project management, customer relationship management and commercial execution. You'll manage multiple onboarding projects simultaneously, working closely with operators, aggregators and internal stakeholders to remove blockers, keep projects on track and deliver an exceptional onboarding experience. Success in this role is measured by your ability to drive projects forward, shorten time-to-launch and ensure every customer begins their partnership with Playson in the best possible way.

## Key Responsibilities

- Own the onboarding process for newly signed operator partners from contract signing through to successful go-live.
- Coordinate multiple onboarding and integration projects simultaneously across global markets.
- Act as the primary point of contact for customers throughout implementation, ensuring a positive onboarding experience.
- Work closely with Technical Integration to coordinate API integrations, product configuration and launch readiness.
- Collaborate with Sales, Compliance, Legal, Finance and Account Management to ensure all onboarding milestones are delivered on time.
- Create and manage project plans, timelines and launch checklists, proactively identifying and resolving risks.
- Coordinate commercial launch activities, including game positioning and promotional opportunities to maximise launch success.
- Keep customers informed throughout the onboarding journey by providing clear communication and managing expectations.
- Continuously improve onboarding processes and project management practices to increase efficiency and reduce time-to-market.
- Build strong internal and external relationships while delivering exceptional customer service throughout every project.

## Requirements

- 3+ years' experience within the B2B iGaming industry, ideally working with operators, suppliers or aggregators.
- Previous experience managing customer onboarding, implementation, integration or customer success projects.
- Strong project management skills with the ability to coordinate multiple projects and stakeholders simultaneously.
- Good understanding of API integrations, technical implementation processes and product releases.
- Excellent communication and relationship-building skills with both customers and internal stakeholders.
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
- Commercial mindset with the confidence to manage customer expectations and support successful product launches.
- A proactive, solution-oriented approach with excellent problem-solving skills and strong attention to detail.
- Comfortable working under pressure while maintaining a high level of ownership and accountability.
- Experience using project management and collaboration tools such as Jira, Asana, Monday.com, ClickUp or similar.

## Nice to have

- Experience working on the supplier side of the iGaming industry.
- Familiarity with Agile project management methodologies.
- Experience coordinating technical integration projects involving multiple stakeholders.
- Basic understanding of SQL or technical troubleshooting.
- Experience launching products or coordinating commercial go-live activities.

## What we Offer

- Benefit from a transparent and systematic quarterly bonus system.
- We offer a flexible work schedule to accommodate your needs.
- Choose to work remotely, providing greater flexibility and comfort.
- Enjoy unlimited paid vacation leave, including bank holidays.
- Take unlimited paid sick leave whenever necessary.
- Get reimbursement for professional development courses and training. We provide access to the latest tools and training for continuous growth.

Recruitment process

- Talent Acquisition Interview
- Hiring Manager Interview & Practical Exercise
- Final Interview

By submitting your application, you acknowledge that your personal data will be processed in accordance with our [Privacy Policy](https://playson.com/privacy).

## About Playson

## Company Overview
- **One-liner**: Playson is a leading supplier of iGaming technology, designing and developing premium online slot games and promotional tools for regulated markets worldwide.
- **Entity Type**: Private
- **Headquarters**: Sliema, Malta
- **Founded**: 2012
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: iGaming, Online Casino Software, Slot Game Development
- **Target customers**: B2B; online casino operators and iGaming platforms globally.
- **Mission or purpose statement**: "Get More!" — a promise to partners that every product, service, and relationship carries added value. The company is on a mission to "create the fostering environment where your talent evolves with confidence."

## Products & Services
- **Slot Games**: A portfolio of 90+ premium online slot games, certified and licensed in 27 jurisdictions. Games are designed with deep mechanics and beautiful aesthetics for emotional engagement.
- **xEye Viewboard**: A standalone analytical and asset environment for professional decision-making. It helps partners (C-level, agents, managers) analyze casino performance, know player preferences across GEOs, and export game documentation.
- **Promo Tools**: A suite of marketing tools including Tournaments, Free Spins, Network Promotions, and Races. These tools are designed to increase player reactivation (up to 20%), bets growth (up to +50%), and loyalty (return rates of 70-75%).
- **xEye Platform**: A standalone promo tool and asset environment for partners.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Over 150 million players reached globally, with a portfolio of 90+ games.
- **Notable Investors/Partners**: Partners with over 200 operators worldwide. Licensed by the UK Gambling Commission, Malta Gaming Authority, and regulators in 27 jurisdictions including the UK, Netherlands, Italy, Brazil, Colombia, Ontario, Germany, and Spain.
- **Growth Signals**: Headcount grew 12.3% year-over-year to 139 employees. Active job postings increased 57.9% year-over-year. Website traffic grew 76.6% year-over-year. The company operates in 31 countries and is expanding its regulated market footprint.

## Competitive Advantages
- **Regulatory Maturity**: Licensed and certified in 27 jurisdictions, including major regulated markets like the UK, Netherlands, Italy, and Ontario. This strong compliance foundation allows for safe scaling and is a significant barrier to entry for competitors.
- **Proven Commercial Portfolio**: A portfolio of 90+ games that are commercially successful, with a focus on mobile-first design and deep game mechanics that drive player engagement and retention.
- **Proprietary Technology Stack**: A robust tech stack including Kubernetes, ClickHouse, PostgreSQL, and a microservices architecture, indicating a sophisticated engineering environment.
- **Strong Partner Ecosystem**: Partnerships with over 200 operators globally, demonstrating a strong sales and distribution network.

## Strategic Focus
- **Regulated Market Expansion**: Continuing to enter and operate in new regulated jurisdictions, with a current footprint of 27 markets.
- **Product Innovation**: Developing new games and promotional tools (like xEye Viewboard) to enhance partner performance and player engagement.
- **Talent Growth**: Actively hiring across multiple departments (60 open positions), with a focus on engineering, design, and legal roles. The company emphasizes a "product-oriented mindset" and a culture of experimentation.

## Why Work Here
- **Culture**: Described as a team with a "strong engineering focus and product-oriented mindset." Values include "Fail Fast. Learn Fast." (a culture of experimentation), "Up or Out" (promoting career development), and "Extraordinary Products. Extraordinary Results."
- **Work Model**: Remote & Hybrid work options available.
- **Perks**: Full medical insurance for you and your +1, development courses/training reimbursement, bonus system, flexibility in schedule, and twice-a-year corporate gatherings.
- **Engineering Culture**: A flat structure that enables direct idea-sharing with management. The company uses a modern tech stack including Kubernetes, ClickHouse, PostgreSQL, TypeScript, and Python.

## Sources
1. [playson.com](https://www.playson.com/en)
2. [playson.com/career](https://playson.com/career)
3. [jobs.ashbyhq.com/playson](https://jobs.ashbyhq.com/playson)
4. [playson.com/about](https://playson.com/about)
5. [linkedin.com/company/playson](https://mt.linkedin.com/company/playson)

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