---
title: 'Onboarding Expert at Clipboard'
canonical: 'https://feeny.ai/job/onboarding-expert-clipboard-central-south-pkaear35hneq'
type: 'job'
last_seen: '2026-09-09'
---

# Onboarding Expert at Clipboard

- **Company:** Clipboard
- **Location:** Central & South, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/clipboard/875a2615-be51-4347-b16a-82869173d548

## Job description

## ABOUT CLIPBOARD

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

## ABOUT THE ROLE:

As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.

## WHAT YOU’LL BE DOING

- Make ~60 targeted outbound calls per day to Clipboard app users.
- Host ~5 pre-booked 15-minute onboarding consultations daily.
- Send follow-up emails and texts to answer questions and support worker onboarding.
- Respond to inbound messages and support tickets.
- Keep clear documentation of all interactions.
- Identify pain points and opportunities for improvement in the worker experience.
- Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.

## WHAT MAKES YOU A GREAT FIT

- You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
- You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
- You speak and write English clearly and professionally.
- You’re organized, follow through on tasks, and don’t let things slip.
- You’re curious, resourceful, and always looking for the root cause of a problem.
- You’re quick with tools and not afraid to learn new systems.
- You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
- Able to work weekdays in US Eastern Time.

Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.

## WHAT THIS ROLE IS NOT

- Not cold calling - you’ll only speak with professionals who have accounts on the app.
- Not technical support - you’ll guide workers but escalate deeper tech issues.
- Not repetitive - every conversation is unique, and you’ll need to think on your feet.

## WHY JOIN CLIPBOARD

- 100% Remote
- Mission-driven work that improves lives
- Supportive, collaborative international team
- Career growth in a fast-moving tech company

## SYSTEM REQUIREMENTS

To succeed in this role, you must have:

- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- A quiet, distraction-free workspace.
- Stable power and internet connectivity.

READY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE?

Start your journey with Clipboard - fill out the form below, and let’s make an impact together.

Want to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing.

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

## About Clipboard

## Company Overview
- **One-liner**: Clipboard is a remote-first labor marketplace that connects healthcare and dental professionals with workplaces needing to fill shifts.
- **Entity Type**: Private (Series C, backed by Sequoia Capital and Y-Combinator)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Wei Deng (Founder and Co-CEO)

## Core Business
- **Primary industry**: Healthcare staffing / Labor marketplace / Internet marketplace platforms
- **Target customers**: B2B (healthcare facilities, long-term care homes, hospitals, dental clinics, childcare centers) and B2C (healthcare workers, CNAs, nurses, hygienists)
- **Mission statement**: "Uplift as many communities as possible" by connecting healthcare professionals with workplaces that need workers, helping people achieve financial stability while providing essential care.

## Products & Services
- **Clipboard Marketplace**: An app-based platform where workplaces post open shifts and workers browse and claim them. Covers shift posting, scheduling, worker matching, documentation, and payment. Features include call-off coverage (automatic replacement if a worker cancels), Instant Pay, and worker vetting.
- **Built For** (Industry Verticals): Long-Term Care, Hospitals, Home Health & Hospice, Dental Care, Childcare.

## Market Standing
- **Valuation**: $1.3 Billion (latest reported valuation)
- **Key Metric**: Profitable since 2022 (with heavy reinvestment in growth). Total funding raised: $94.1 million.
- **Notable Investors/Partners**: Sequoia Capital, IVP, Y-Combinator.
- **Growth Signals**:
    - Over 9 million shifts covered across healthcare industries.
    - Serves over 6,500 workplaces and 1 million workers across the U.S.
    - 6,500 communities served.
    - 125,000 workers have earned over $1,000 on the platform.
    - 95% of shifts get staffed when posted a day in advance; 85% are filled by a professional the workplace has worked with before.
    - Rapidly expanding into Home Health, Hospitals, and other verticals beyond their leadership position in Long-Term Care.
    - Headcount of 3,606 employees with 2.7% monthly growth and a 34% monthly increase in job postings.

## Competitive Advantages
- **Market Leadership**: Dominant player in Long-Term Care staffing in the U.S.
- **High Fill Rate & Retention**: 95% fill rate for shifts posted a day in advance and 85% of shifts filled by known workers create a strong network effect and reliability for facilities.
- **Profitable Business Model**: Profitable since 2022, indicating a sustainable unit economy while still reinvesting heavily in growth.
- **Full Vertical Integration**: Handles the entire workflow from posting and scheduling to payment and compliance, reducing administrative burden for facilities.
- **Founder-Market Fit**: Founder Wei Deng got her own CNA certification to deeply understand the customer experience, fostering a culture of extreme customer empathy.

## Strategic Focus
- **Vertical Expansion**: Moving beyond its stronghold in Long-Term Care into adjacent high-need verticals like Hospitals, Home Health & Hospice, Dental Care, and Childcare.
- **Product & Automation**: Investing in automation to reduce friction for both facilities and workers (e.g., automatic call-off coverage, streamlined scheduling).
- **Geographic Growth**: Expanding its network of workers and facilities across more communities in the U.S.
- **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to fuel growth (63 active job postings).

## Why Work Here
- **Culture**: Described as "remote first, high trust, and written." The team thrives on autonomy, makes decisions in live documents, and moves fast. Values include "Customer-First Mindset," "Extreme Ownership," "Increasingly High Standards," "Humility," and "Think from First Principles."
- **Work Model**: Remote-first with physical offices in Los Angeles, New York City, San Francisco, and Seattle.
- **Impact**: Employees directly contribute to solving critical staffing shortages in healthcare, helping workers achieve financial stability and ensuring patients receive care.
- **Financial Health**: Profitable and growing, backed by top-tier investors (Sequoia, YC), providing job stability.
- **Growth Opportunities**: Rapidly scaling company (3,600+ employees, growing) with a wide range of open roles across the organization.

## Sources
1. [clipboardworks.com](https://www.clipboardworks.com/careers)
2. [clipboardworks.com](https://www.clipboardworks.com/about)
3. [clipboardworks.com](https://www.clipboardworks.com/)
4. [linkedin.com](https://www.linkedin.com/company/clipboard)

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