---
title: 'Onboarding Guide (Patient Enrollment) at Hera'
canonical: 'https://feeny.ai/job/onboarding-guide-patient-enrollment-hera-united-states-p505rt7ed8t3'
type: 'job'
last_seen: '2026-09-10'
---

# Onboarding Guide (Patient Enrollment) at Hera

- **Company:** Hera
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/hellohera/a14b6bc1-4816-4bf5-b83f-aa7d0ffe21fa

## Job description

A doctor refers a family to Hera. They're cautiously optimistic but mostly overwhelmed - they've been bounced between systems, handed pamphlets, told to "call this number." They don't know what geriatric care management is. They definitely don't know it's covered by Medicare. They're one confusing phone call away from saying "never mind, we'll figure it out ourselves." You're the reason they don't. As an Onboarding Guide, you're the first voice a family hears from Hera. You help them understand how Hera competently cares for their parents, walk them through every step of getting started, and hand them off to their Hero feeling confident, heard, and ready. You're part closer, part concierge, part care coordinator. You just make the path so clear and the experience so easy that saying yes feels obvious. This role sits at the intersection of relationship-building and operations. You're selling, but what you're selling is something families genuinely need, and your job is to remove every obstacle between a referral and a first appointment. Missing paperwork, skeptical adult children, a patient who's never used a computer - you will get through whatever it takes so that the family can meet their Hero.

## Your mission as the Onboarding Guide

- You're the reason families actually get help instead of falling through the cracks between referral and care
- You aren’t just going through a motion. You're building trust with real families at a vulnerable moment
- You own the full onboarding experience, no handing things off and hoping for the best
- You leverage technology to make onboarding seamless, not a stack of faxes and voicemails
- Elevate your ceiling. We're early stage and growing fast - Guides joining now are shaping how every future family experiences Hera

## The Role

- 1099 flexibility, 30–40 hrs/week in business hours EST (you set your schedule)
- $25-30/hour base + enrollment bonuses (top performers earn $40-50/hour)
- Be the first point of contact after a doctor refers a family to Hera - guide them from "what is Hera?" to their first Hero appointment
- Remote - must be located in the United States

## What you'll actually do

- Convert referrals into active clients by helping families understand what Hera is and how we can be valuable in their care journey
- Guide families through the onboarding process - paperwork, documentation, insurance verification, scheduling - so nothing stalls
- Coordinate between families and Hera's care team to ensure a clean handoff to their matched Hero
- Help families navigate technology: uploading documents, joining telehealth appointments, signing e-forms
- Spot friction in the intake process and fix it - not just for one family, but for every family after them
- Collaborate with our engineering team to streamline workflows and scale how many families we can onboard without sacrificing quality

You'd be a great fit if you

- Have a background in healthcare sales, care coordination, or customer success — especially with older adults or their families
- Are warm on the phone and sharp on the follow-through. Families trust you quickly and nothing falls through the cracks
- Think "how do I get this from 2 hours to 15 minutes" without cutting corners
- Hold yourself to a high bar: done right, not just done
- Are tech-savvy and energized by fast-moving environments where the playbook is still being written

We're on a mission to change the way we care for our parents and redefine a universal human experience. [Watch our launch video here.](https://www.youtube.com/watch?v=nUGD6cawQfk)

## About Hera

## Company Overview
- **One-liner**: Hera is a care management company that matches families with dedicated senior care experts (Heroes) who coordinate all aspects of an aging parent’s healthcare, covered by Original Medicare.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, New York, United States
- **Founded**: Not publicly available
- **Founders**: Jenny Lee (Co-founder & CEO), Connie Kang (Co-founder & COO), Myles Novick (Co-founder & CTO)

## Core Business
- **Primary industry**: Senior care management / Healthcare technology
- **Target customers**: B2C – adult children caring for aging parents; B2B – Medicare beneficiaries and payers
- **Mission statement**: “We only deliver care good enough for our own parents.”

## Products & Services
- **Hera Hero**: A dedicated senior care expert (licensed social worker or nurse) who manages non-clinical tasks – coordinating doctors, navigating insurance, managing medications, applying for Medicaid – all covered by Medicare.
- **Juno**: An AI “teammate” that handles documentation, billing, phone holds, and surfaces the best next action for each family, learning from every case.
- **Hera Bridges**: A program that helps families access Medicaid benefits for up to 24/7 home care, dental, vision, and transportation (announced as a new offering).

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: $7.2M seed round (announced December 2025)
- **Notable Investors**: Accel (lead), IA Ventures, BoxGroup
- **Growth Signals**: 
  - 18 employees (as of mid-2026), with monthly headcount growth of +7.4%
  - 90% of clients pay $0 out-of-pocket
  - 95% family retention rate
  - Serving 7 states (NY, NJ, CA, FL, MA, MD, PA) with plans to expand to Medicare Advantage soon
  - Active job postings increased 150% quarterly; 10 open roles at time of writing

## Competitive Advantages
- **Unique pricing model**: Services reimbursed by Original Medicare’s Chronic Care Management program – most families pay nothing, unlike private care managers who charge $150–$300/hour.
- **AI-augmented human care**: Juno automates administrative work so Heroes can focus on building trust and handling complex family situations.
- **New profession**: Creating the “Hero” role – a dedicated, non-clinical care coordinator that no other company offers at this scale with insurance coverage.
- **High trust and stickiness**: 95% of families stay with Hera, indicating deep satisfaction and reliance.

## Strategic Focus
- Expand coverage to Medicare Advantage plans (currently only Original Medicare)
- Scale the Hero workforce (GM of Heroes role open) and grow engineering/tech team to enhance Juno
- Launch programs like Hera Bridges to unlock additional Medicaid-funded services
- Build out growth, product, and design teams (founding roles in evangelism, marketing, frontend, backend, and product design)

## Why Work Here
- **Mission-driven**: Redefining how families care for aging parents; tangible impact on real lives (improving hospital discharge, preventing eviction, etc.)
- **Small, founding team**: Join as an early employee (currently 18 people) with high ownership and influence.
- **Engineering culture**: Use AI to augment, not replace, human connection – “the last mile” of healthcare. Tech stack includes TypeScript, React, and AI tools.
- **Work environment**: Office in New York City (Manhattan); roles likely hybrid. Emphasis on trust, empathy, and building a new category from scratch.
- **Growth trajectory**: Rapidly hiring, well-funded by top-tier VCs, expanding both geography and service lines.

## Sources
1. [hellohera.com](https://hellohera.com/) – Company homepage with product details and eligibility
2. [hellohera.com/about](https://hellohera.com/about) – Mission, story, and team overview
3. [hellohera.com/careers](https://hellohera.com/careers) – Careers page
4. [linkedin.com/company/hellohera](https://www.linkedin.com/company/hellohera) – Company LinkedIn with employee count, funding announcement, and job listings
5. [jobs.ashbyhq.com/hellohera](https://jobs.ashbyhq.com/hellohera) – Active job postings

## Other roles at Hera

- [Product Designer, Family Experience](https://feeny.ai/job/product-designer-family-experience-hera-new-york-7ccyz0rfetc8) — New York, NY
- [Founding Growth Marketer](https://feeny.ai/job/founding-growth-marketer-hera-new-york-3tg3q05atnf9) — New York, NY
- [Founding Recruiter](https://feeny.ai/job/founding-recruiter-hera-new-york-mrztf976fczb) — New York, NY
- [Chief Medical Officer](https://feeny.ai/job/chief-medical-officer-hera-new-york-swdeb1sdf7vd) — New York, NY
- [Telemedicine Physician, 50-State Licensed — Geriatric Care](https://feeny.ai/job/telemedicine-physician-50-state-licensed-geriatric-care-hera-united-states-g64tzjkkxn3a) — United States
- [Founding Engineer](https://feeny.ai/job/founding-engineer-hera-new-york-k2ezqfgx2hvw) — New York, NY
- [Hera Hero](https://feeny.ai/job/hera-hero-hera-united-states-h16ffbp9ezy2) — United States
- [Founding Partnerships (Evangelist)](https://feeny.ai/job/founding-partnerships-evangelist-hera-new-york-gaasy26r4ep7) — New York, NY
- [Onboarding Guide (Patient Enrollment), Spanish/English Bilingual](https://feeny.ai/job/onboarding-guide-patient-enrollment-spanish-english-bilingual-hera-united-states-ha73c5fp63ce) — United States
- [Founding BizOps (Apollo Unit)](https://feeny.ai/job/founding-bizops-apollo-unit-hera-new-york-j0ea4sckytnc) — New York, NY