---
title: 'Onboarding Manager at BitGo'
canonical: 'https://feeny.ai/job/onboarding-manager-bitgo-singapore-7krrp9nzee8q'
type: 'job'
last_seen: '2026-09-10'
---

# Onboarding Manager at BitGo

- **Company:** BitGo
- **Location:** Singapore
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/bitgo/jobs/8733416002

## Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit [www.bitgo.com](http://www.bitgo.com/).

We are seeking an experienced, hands-on Onboarding Manager to own and drive BitGo’s client onboarding function for our MAS-regulated Singapore entity. Reporting to BitGo’s APAC Managing Director, this role will own the end-end client lifecycle; including client onboarding, ongoing due diligence, periodic reviews and off-boarding.

This is a player/coach role where you will manage and mentor an Onboarding Associate while remaining deeply hands-on in day-to-day execution. You will own and manage onboarding cases directly, and help establish strong operating standards across the function. You will have the opportunity to shape BitGo Singapore’s onboarding operating model as the business continues to scale.

The ideal candidate combines strong KYC/KYB expertise and a solid understanding of MAS regulatory requirements paired with commercial and operational judgement. You are resourceful, pragmatic, and creative in solving problems, comfortable owning complex cases end to end, and able to find practical ways forward when the path is not always clear. You partner effectively with cross-functional stakeholders, challenge inefficient ways of working, and thrive in a fast-moving environment.

## Responsibilities

Client Onboarding and Offboarding

- Review and progress onboarding applications end to end, ensuring high execution quality, robust documentation and timely completion
- Manage onboarding queues and priorities to maintain strong throughput and adherence to service level expectations
- Identify information gaps and manage requests for information efficiently to minimize unnecessary client friction
- Partner closely with Compliance on cases requiring additional review or escalation
- Own client offboarding end to end, including sanctions and risk driven terminations, dormant and inactive account closures, and coordination of account wind-down with Operations and Compliance
- Draft and manage client-facing exit communications, ensuring exits are executed cleanly, defensibly, and with appropriate documentation and record retention

Stakeholder Management

- Partner closely with Sales, Customer Success, Solutions Engineering, Operations, Compliance, and other cross-functional stakeholders to move clients through onboarding effectively
- Communicate onboarding requirements and blockers clearly to internal stakeholders and help drive cases toward resolution
- Balance regulatory and risk requirements with commercial priorities and client experience

Operational Excellence, Controls and Assurance

- Define and continuously improve onboarding processes, workflows, controls, and operating standards
- Partner with Product, Engineering, Data Science and Analytics, Compliance, and Operations teams to improve onboarding systems and workflow logic
- Contribute to the development of onboarding quality assurance practices and scalable service level frameworks
- Define, track, and report onboarding metrics including turnaround time and backlog aging and use them to drive improvements in efficiency and quality
- Support external audit and regulatory examinations, including producing onboarding and CDD files for sampling, participating in process walkthroughs, and evidencing controls
- Own remediation of audit and review findings relating to onboarding, tracking actions through to closure

Leadership

- Owning the APAC onboarding function as a whole, providing guidance and subject matter expertise to colleagues handling onboarding cases
- Establish high standards for execution, ownership, documentation, and client experience across the APAC onboarding function
- Lead by example as a hands-on operator, taking ownership of outcomes rather than simply managing workflows

## Requirements

- 5+ years of relevant experience in client onboarding, KYB/AML operations, financial crime operations, or a closely related function in the fintech, digital assets or payments industry; 1–2 years of experience leading or owning an onboarding function is preferred.
- Strong knowledge of MAS’ regulatory requirements and expectations around KYB, corporate structures, beneficial ownership, and AML onboarding processes
- Experience supporting external audits or regulatory reviews, including evidencing controls and remediating findings
- Strong commercial awareness and ability to balance risk requirements with onboarding efficiency and client experience
- Strong stakeholder management and communication skills with the ability to work effectively across Sales, Operations, Compliance, and other teams
- Demonstrated ability to manage escalations and make sound decisions in complex or ambiguous situations
- Strong critical thinking, problem solving, pattern recognition, and project management skills, with excellent attention to detail, organization, and documentation
- Comfortable operating in a fast-paced environment where processes and requirements continue to evolve
- Proactive mindset with a track record of identifying problems, challenging inefficient processes, and driving improvements
- Mandarin language skills will be a significant advantage

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

- Competitive base salary, bonus, and stock options
- Computer equipment to suit your needs
- Generous paid time off
- Great colleagues and inspiring startup environment

## About BitGo

## Company Overview
- **One-liner**: BitGo is a digital asset infrastructure and financial services company providing secure custody, staking, trading, and stablecoin solutions for institutional investors and builders.
- **Entity Type**: Private – raised $384.3M in total funding (last venture round in 2024)
- **Headquarters**: Sioux Falls, South Dakota, United States
- **Founded**: 2013
- **Founders**: Mike Belshe, Ben Davenport, Will O'Brien, Bill Lee

## Core Business
- Primary industry: Digital asset custody, blockchain infrastructure, financial services (cryptocurrency)
- Target customers: Institutional investors, enterprises, fintechs, and asset managers (B2B)
- Mission: "Accelerating the transition of the financial system to the digital asset economy" [bitgo.com](https://www.bitgo.com/)

## Products & Services
- **BitGo Custody**: Multi-signature hot and cold wallet custody services, with non-custodial and custodial configurations – secures over $100B in digital assets.
- **BitGo Prime**: Prime brokerage services for institutional trading, including OTC and electronic trading.
- **BitGo Staking**: Staking infrastructure for proof-of-stake assets.
- **Wrapped Bitcoin (WBTC)**: BitGo serves as the sole custodian for bitcoin backing the WBTC token, enabling Bitcoin liquidity on Ethereum.
- **Stablecoin Issuance**: Issuer of SoFiUSD (for SoFi Bank) and custodian for USD1 (World Liberty Financial) and frxUSD (fractional reserve stablecoin).
- **Blockchain Security APIs**: APIs for transaction building, signing, and settlement.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $384.3M; assets under custody – over $100B in digital assets; secures ~20% of all on-chain Bitcoin transactions by value [linkedin.com](https://www.linkedin.com/company/bitgo)
- **Notable Investors/Partners**: Redpoint Ventures (led Series A), Galaxy Digital and Goldman Sachs Growth Equity (led Series B), Valor Equity Partners, Craft Ventures, and other investors.
- **Growth Signals**: Acquired Brassica (2024), Harbor (2020), Hedge (2019), HeightZero (2023), and Lumina (2020). However, headcount declined ~75% YoY to 65 employees as of early 2026, though the company has 51 active job postings across engineering, sales, compliance, and trust administration [linkedin.com](https://www.linkedin.com/company/bitgo) [Greenhouse](http://job-boards.greenhouse.io/bitgo)

## Competitive Advantages
- **Largest independent digital asset custodian** – trusted by institutions and issuers of major tokens (WBTC, stablecoins).
- **Multisignature security model** – keys split between custodian and wallet owner, with both hot and cold storage options.
- **Regulatory trust infrastructure** – operates as a qualified custodian and trust company in multiple jurisdictions.
- **10+ years of operational history** in the volatile crypto market, surviving multiple cycles.

## Strategic Focus
- Deepening institutional-grade prime services (trading, lending, settlement).
- Expanding stablecoin issuance and custody partnerships (SoFi, World Liberty Financial).
- Growing international presence with offices in 9 countries (US, Canada, UK, Singapore, India, UAE, Germany, Hong Kong, Japan).
- Leveraging acquisitions (Brassica, Harbor) to offer tokenization and transfer agent services.

## Why Work Here
- **Culture values**: Open communication, craftsmanship, accountability, collaboration, client-first [bitgo.com](https://www.bitgo.com/company/careers/)
- **Benefits**: Company-paid medical, dental, and vision insurance; competitive compensation with stock options; 401k plan; top-end computer equipment [bitgo.com](https://www.bitgo.com/company/careers/)
- **Work environment**: Global, distributed team; hybrid/remote flexibility (multiple remote roles listed); offices in Palo Alto, New York, Toronto, London, Singapore, Dubai, and others.
- **Engineering culture**: Polyglot stack, focus on security and blockchain protocols; strong hiring from Google, Amazon, Coinbase, and Waterloo.
- **Notable**: Despite recent headcount reduction, the company is actively hiring for engineering, sales, compliance, and trust roles – a sign of strategic refocusing.

## Sources
1. [bitgo.com](https://www.bitgo.com/)
2. [bitgo.com/careers](https://www.bitgo.com/company/careers/)
3. [bitgo.com/about](https://www.bitgo.com/company/about-us/)
4. [Greenhouse Jobs](http://job-boards.greenhouse.io/bitgo)
5. [LinkedIn Company Page](https://www.linkedin.com/company/bitgo)

## Other roles at BitGo

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- [Director, Technical Program Management](https://feeny.ai/job/director-technical-program-management-bitgo-palo-alto-california-scafmj9habrq) — Palo Alto California, United States
- [Director, Technical Program Management](https://feeny.ai/job/director-technical-program-management-bitgo-new-york-4tvh27gmdfn4) — New York, NY
- [Derivatives Trader, NYC](https://feeny.ai/job/derivatives-trader-nyc-bitgo-new-york-xtqmnnd0my6p) — New York, NY
- [Senior Full Stack Engineer - BitGo Labs](https://feeny.ai/job/senior-full-stack-engineer-bitgo-labs-bitgo-palo-alto-california-c2p0537r2xny) — Palo Alto California, United States
- [Sr Product Manager, BitGo Labs](https://feeny.ai/job/sr-product-manager-bitgo-labs-bitgo-palo-alto-california-hek5r03bankf) — Palo Alto California, United States
- [Prime Client Services Associate](https://feeny.ai/job/prime-client-services-associate-bitgo-singapore-rfnydhey98fh) — Singapore
- [Backend Engineer E2 - Ecosystem](https://feeny.ai/job/backend-engineer-e2-ecosystem-bitgo-india-jcwj8kb7kdrf) — India
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-bitgo-singapore-93xmw2mvh0hq) — Singapore
- [Associate General Counsel](https://feeny.ai/job/associate-general-counsel-bitgo-singapore-g99ew5a3g4zs) — Singapore