---
title: 'Onboarding Manager at Mangomint'
canonical: 'https://feeny.ai/job/onboarding-manager-mangomint-remote-93ravrryq6g2'
type: 'job'
last_seen: '2026-10-30'
---

# Onboarding Manager at Mangomint

- **Company:** Mangomint
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/mangomint/5f748268-eda6-4f18-bde8-e7aaca68fb8c

## Job description

## About Mangomint

Mangomint is the platform salons, spas, and beauty professionals use to run and grow their businesses. Thousands of industry professionals rely on [Mangomint](https://www.mangomint.com/) every day for the workflows that matter most: bookings, payments, client communication, staff operations, marketing, business performance, and more. We’re already the [highest-rated](https://www.capterra.com/p/187593/Mangomint/) salon and spa software platform, and we’ve earned that position by building a product customers love. We’re an ambitious and collaborative [team](https://www.mangomint.com/about-us/) that comes together in person every few months. As we continue to grow, we’re looking for high-potential, hard-working people who want to do the best work of their careers on a team that’s built to win.

## About the Role

As an Onboarding Manager at Mangomint, you'll guide beauty and wellness business owners through their software transition, serving as their accountability partner during a critical 2-3 week implementation period. You'll own a pipeline of 30-35 new accounts monthly, directly impacting our mission to make every salon and spa more profitable.

As an Onboarding Manager at Mangomint, you will…

- Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout
- Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners
- Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement
- Connect Mangomint features directly to customer pain points and business goals
- Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals
- Create tailored onboarding plans that prioritize the most valuable features first
- Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback

## What We're Looking For

- 3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales
- Prior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferred
- Comfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success
- Proven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track
- Strong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationships
- Proactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountability
- Tech savvy- comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners
- Ideal time zone: Central, Mountain, or Pacific

## What You'll Love About Us

- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the [Calm](https://www.calm.com/?pid=googleadwords_int&af_channel=googlesem&af_c_id=14668023573&af_adset_id=136070395885&af_ad_id=603377958418&af_siteid=g&af_sub_siteid=&af_keyword=kwd-316578326783&af_sub3=c&af_sub4=Cj0KCQiAkMGcBhCSARIsAIW6d0COoPkg49T2ESdqQlUlpJIF4KxYkRluepIYfFEFcGjSwxu10SAfBhoaAvuGEALw_wcB&utm_medium=paid&utm_source=googlesem&utm_campaign=14668023573&utm_content=homepage&utm_term=kwd-316578326783&gclid=Cj0KCQiAkMGcBhCSARIsAIW6d0COoPkg49T2ESdqQlUlpJIF4KxYkRluepIYfFEFcGjSwxu10SAfBhoaAvuGEALw_wcB) app
- [One Medical](https://www.onemedical.com/) membership
- Flexible PTO
- 401k plan available (no matching)
- Employee stock option program

Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).

## About Mangomint

## Company Overview
- **One-liner**: Mangomint provides a modern, all-in-one SaaS platform for booking, payments, marketing, and staff management designed specifically for salons, spas, and other beauty & wellness businesses.
- **Entity Type**: Private (Series B)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2017
- **Founders**: Dan Poineau (CEO), Daniel Lang (CTO), Sandra Huber (Head of Product)

## Core Business
- **Primary industry/industries**: Salon & Spa Software (SaaS), Beauty & Wellness Technology
- **Target customers**: B2B; small to large multi-location salons, spas, med spas, tattoo studios, and IV therapy businesses in North America.
- **Mission or purpose statement**: "To make every salon and spa more profitable."

## Products & Services
- **Mangomint Platform**: A complete, cloud-based SaaS platform that integrates online booking, point-of-sale (POS), calendar & scheduling, client management, marketing automation (campaigns, automated flows), payments, payroll processing, retail & inventory management, memberships & packages, gift cards, forms & charting, and a virtual waiting room. It also includes communication tools like phone calls, text messaging, and web chat (Mangomint Connect).
- **Express Booking™**: A proprietary feature for streamlined, rapid online appointment scheduling.
- **Mobile Apps**: Native mobile applications for both business owners and their clients.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$61.75 million** (as of September 2024).
- **Notable Investors/Partners**: Altos Ventures (led Series B), OpenView (led Series A), Avidbank (debt financing), Stripe (payments partner).
- **Growth Signals**: 
    - Raised a $35 million Series B in September 2024, led by Altos Ventures [techcrunch.com](https://techcrunch.com/2024/09/06/how-a-cold-email-to-a-vc-helped-salon-software-startup-mangomint-raise-35m/).
    - Named to the Deloitte Fast 500 list.
    - Certified as a "Great Place to Work" in 2025 with a 98% employee approval rating [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7087588).
    - Expanded into marketing automation with its Series B funding.
    - Integrated embedded payroll solutions for Canada via a partnership with Salsa [businesswire.com](https://www.businesswire.com/news/home/20240619920526/en/Salsa-Brings-Embedded-Payroll-Solutions-to-Canada-with-Mangomint).
    - Employs over 100 people across 6 countries and 11 time zones.

## Competitive Advantages
- **Highest-Rated Platform**: Consistently cited as the #1 highest-rated salon and spa software by thousands of professionals, indicating strong product-market fit and customer satisfaction.
- **Modern, Unified Platform**: Offers a single, intuitive platform that replaces multiple disparate tools (booking, POS, payroll, marketing, inventory), reducing complexity for business owners.
- **Focus on User Experience**: The company was founded on the principle that software should be "invisible" — fast, beautiful, and intuitive, which is a key differentiator in a market with legacy, clunky interfaces.
- **Strong Financial Backing**: With over $61 million in funding from top-tier VCs like Altos Ventures and OpenView, the company has significant resources to invest in product development and market expansion.

## Strategic Focus
- **Market Leadership**: The company's stated goal is to become the #1 market leader in salon and spa software in the coming years.
- **Product Expansion**: The recent $35M Series B is specifically earmarked for entering the marketing automation space, moving beyond core booking and management to help customers drive profitability through automated client engagement.
- **Platform Depth**: Continues to add integrated features (like payroll, marketing automation, and embedded payments via Stripe) to become the single operating system for its customers, increasing stickiness and value.

## Why Work Here
- **Culture & Recognition**: 98% of employees say Mangomint is a great place to work (Great Place to Work-Certified™ 2025), with near-perfect scores for management honesty, responsibility, and customer service focus [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7087588).
- **Remote-First & Global**: The company is fully remote with a team of 100+ people across 6 countries and 11 time zones. They come together in person every few months for team building.
- **Engineering Culture**: Values include "First-Principles Thinking," "Try it now," and "Intellectual Honesty," suggesting a culture of innovation, autonomy, and direct communication.
- **Growth Trajectory**: As a well-funded, fast-growing startup (Deloitte Fast 500), employees have the opportunity to have significant impact and grow with the company.
- **Open Roles**: Currently hiring for roles in Engineering (e.g., Senior Data Engineer, DevOps Engineer) and Customer Experience (e.g., Customer Support Specialist) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/mangomint).

## Sources
1. [mangomint.com](https://www.mangomint.com/)
2. [mangomint.com/careers](https://www.mangomint.com/careers/)
3. [mangomint.com/about-us](https://www.mangomint.com/about-us/)
4. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7087588)
5. [linkedin.com](https://www.linkedin.com/company/mangomint)
6. [techcrunch.com](https://techcrunch.com/2024/09/06/how-a-cold-email-to-a-vc-helped-salon-software-startup-mangomint-raise-35m/)
7. [businesswire.com](https://www.businesswire.com/news/home/20240619920526/en/Salsa-Brings-Embedded-Payroll-Solutions-to-Canada-with-Mangomint)
8. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/mangomint)

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