--- title: 'Onboarding Manager at OpenTable' canonical: 'https://feeny.ai/job/onboarding-manager-opentable-london-s2vztr2j8622' type: 'job' last_seen: '2026-10-17' --- # Onboarding Manager at OpenTable - **Company:** OpenTable - **Location:** London, United Kingdom - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/opentable/jobs/8887445002 ## Job description With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. ## About the Job As the Onboarding Manager, you will lead a high-performing team responsible for seamlessly transitioning new restaurant partners from post-sale preparation to full software implementation and activation. In this strategic leadership role, you will drive operational excellence and scale the onboarding function by evaluating workflows, leveraging data-driven insights, and integrating modern automation and AI tools. You will directly foster a culture of continuous development, accountability, and high performance across the team while collaborating cross-functionally to support broader business goals. By accelerating time-to-activation and ensuring exceptional partner satisfaction, you will play a critical role in expanding partner success across the ecosystem. ## Responsibilities - Lead, coach, and develop a team of Onboarding Specialists and Associate Specialists to achieve high performance, clear career progression, and consistent delivery against team targets. - Drive operational velocity and efficiency by evaluating customer intake-to-onboarding workflows and integrating AI-driven automation into daily administrative and implementation processes. - Establish, monitor, and optimize key performance metrics to reduce time-to-activation for new partners while maintaining high implementation quality and satisfaction scores. - Serve as a strategic liaison across cross-functional departments—including Sales, Product, and Intake—to align pipeline health, customer insights, and implementation updates with leadership priorities. - Lead organizational change and capacity management initiatives, using data-backed trends to guide the team through process shifts and evolving business needs. - Foster a transparent, collaborative, and inclusive environment that promotes high accountability, continuous learning, and continuous process improvement. ## Minimum Qualifications - 5–6 years of experience in a people leadership role, managing customer-facing, implementation, or operations teams. - Proven track record of managing performance metrics, tracking team targets, and delivering business results within a SaaS environment. - Demonstrated experience initiating and executing project management initiatives from conception through completion. - Practical experience in team development, performance coaching, and cross-functional stakeholder management. - Bachelor's degree or equivalent practical experience. ## Preferred Qualifications - Direct background in restaurant operations or hospitality management software environments. - Familiarity with restaurant management product suites and software architecture. - Experience leading remote or distributed teams across multiple geographic locations and time zones. - Proven success scaling customer onboarding or technical implementation functions during periods of rapid growth. - Demonstrated ability to adopt, implement, and train teams on AI productivity tools and modern workflow automation. What You’ll Get at[OpenTable](https://www.opentable.com?utm_source=chatgpt.com) We believe great work happens when people feel trusted, supported & excited about what they do — so we offer benefits designed to support your life, wellbeing & growth. 🌍 Flexibility that actually feels flexible - Work from (almost) anywhere for up to 20 days per year - Generous annual leave, plus your birthday off - An annual company-wide recharge week where the whole business fully switches off 🧠 Support for your wellbeing - Private health & dental insurance - Company-paid therapy through Spring Health - A Headspace subscription - An Employee Assistance Programme with 24/7 GP access, legal support & more - Income protection & life assurance - Discounted gym membership 🚀 Investment in your growth - Development Dollars to support your learning - Leadership development opportunities - Access to thousands of on-demand courses & learning resources ✨ The extras that make a difference - Paid volunteer days - Paid parental leave - Competitive pension contributions - Bike2Work & season ticket loan schemes - Travel discounts - Employee Resource Groups & inclusive communities - Regular socials, Thursday happy hours & free office lunches twice a week ## About OpenTable ## Company Overview - **One-liner**: OpenTable is the world’s leading provider of online restaurant reservation and dining technology, connecting diners with over 65,000 restaurants, bars, and wineries worldwide. - **Entity Type**: Public (NASDAQ: BKNG, as part of Booking Holdings Inc.) - **Headquarters**: San Francisco, California, United States - **Founded**: 1998 - **Founders**: Chuck Templeton ## Core Business - **Primary industry/industries**: Hospitality Technology, Restaurant Reservation Software, Online Dining - **Target customers**: B2B (restaurants, bars, wineries of all sizes – from independent to large chains) and B2C (dining consumers) - **Mission or purpose statement**: "We serve restaurants so they can serve the world." Also: "We love what can happen around the restaurant table." ## Products & Services - **OpenTable for Restaurants**: An all-in-one SaaS platform for front-of-house and back-of-house operations, including reservation management, guest management, table management, online ordering, and marketing tools. Integrated with hundreds of technology partners. - **OpenTable for Diners**: A mobile app and website that allows consumers to discover new restaurants via personalized recommendations, curated guides, and data-backed lists, and to book and manage reservations seamlessly. - **OpenTable GuestCenter**: A suite of tools for restaurants to manage guest relationships, loyalty programs, and marketing campaigns. - **OpenTable Payment & POS Integration**: Payment processing solutions tightly integrated with the reservation and management platform. ## Market Standing - **Valuation/Market Cap**: OpenTable is a wholly owned subsidiary of Booking Holdings Inc. (BKNG). Booking Holdings' market cap is not broken out for OpenTable alone, but the parent company is valued at over $100 billion. - **Key Metric**: Annual Revenue is not publicly disclosed as a separate entity. However, OpenTable helps restaurants fill over 1.9 billion seats annually (over 150 million seats per month) and processes an average of 8 reservations every second. - **Notable Investors/Partners**: Part of Booking Holdings Inc. (the world leader in online travel & related services, which also owns Booking.com, KAYAK, Priceline, Agoda, and Rentalcars.com). - **Growth Signals**: OpenTable serves 65,000+ venues worldwide, operates in 36 countries, has a global team of ~1,249 employees (+1.3% YoY), and recently launched its inaugural U.S. Restaurant Ambassador Council (April 2026) to shape strategy and innovation. The company continues to expand its international footprint with offices in the UK, Mexico, Australia, India, Germany, and more. ## Competitive Advantages - **Network Effects**: The largest global network of diners and restaurants creates a powerful two-sided marketplace. More diners attract more restaurants, and vice versa. - **Data Moat**: Over 136 million restaurant reviews and decades of reservation data provide unique insights into dining trends, consumer behavior, and restaurant performance. - **Parent Company Backing**: As part of Booking Holdings, OpenTable has access to immense resources, global reach, and cross-platform synergies (e.g., with KAYAK’s travel portfolio). - **Brand Trust & Longevity**: Operating since 1998, OpenTable is the most recognized and trusted brand in restaurant reservations. ## Strategic Focus - **Global Expansion**: Growing its international presence, particularly in APAC and LATAM, with offices in India, Mexico, and Australia. - **Product Innovation**: Continuously developing new tools for restaurants (e.g., AI-driven recommendations, enhanced operations software) and for diners (personalized discovery, seamless booking). - **Integration & Partnerships**: Deepening integrations with hundreds of tech partners to create a unified restaurant tech stack. - **Community Building**: The new Ambassador Council demonstrates a focus on collaborative innovation with the restaurant industry. ## Why Work Here - **Hybrid & Flexible Work**: OpenTable offers a hybrid work environment with "Work From Almost Anywhere" days, generous holidays, dedicated Recharge Days, and company-wide weeks off. - **Culture & Mission**: Employees work on technology that directly helps small businesses and culinary icons thrive, fostering a sense of purpose and community impact. The culture is described as "relentless hospitality." - **Career Growth**: Opportunities for rapid career development in a global company that is part of the Booking Holdings family. The company has a strong track record of employees moving on to top tech companies (Google, Amazon, Salesforce, Uber). - **Global & Diverse Team**: With 10 offices worldwide and employees from 36 countries, the work environment is international and collaborative. - **Engineering & Product Focus**: Strong emphasis on product design, machine learning, and data engineering, with a tech stack that includes modern tools and frameworks. ## Sources 1. [OpenTable About Us](https://www.opentable.com/about/) 2. [OpenTable Careers](https://www.opentable.com/c/careers/) 3. [OpenTable LinkedIn Company Profile](https://www.linkedin.com/company/opentable) 4. [Built In OpenTable Profile](https://builtin.com/company/opentable) 5. 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