--- title: 'Onboarding Manager at Redgate' canonical: 'https://feeny.ai/job/onboarding-manager-redgate-pasadena-a8z9nnjhvjd2' type: 'job' last_seen: '2026-09-09' --- # Onboarding Manager at Redgate - **Company:** Redgate - **Location:** Pasadena, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/red-gate/2837eb9e-a9b0-40ab-9b64-f7a525d150bc ## Job description At a glance: - Location: Austin or Pasadena - In-office expectation: 2+ days per week - Employment type: Permanent - Salary: $75,000-$90,000 Base + (80/20 Split) - Why this role exists: To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders. Redgate Software Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on — creating ingeniously simple software that tackles complex database management challenges across the DevOps lifecycle. This is a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. AI at Redgate By 2028, Redgate will operate as an expert-plus-agent company — domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one Why join our Customer Success team? - Play a pivotal role in shaping the first experience customers have with Redgate — your work directly influences adoption, satisfaction, and long-term value. - Act as a trusted advisor across both business and technical stakeholders, building deep partnerships that go beyond the initial onboarding period. - Work at the intersection of commercial and technical teams, with real visibility and impact across the business. Core Responsibilities - Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment. - Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas. - Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems. - Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice. - Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts. - Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times. What makes you a great fit - Customer-centric by nature — genuinely passionate about helping customers get value from software solutions. - Emotionally intelligent, with strong empathy for both customers and colleagues. - Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry. - Able to build strong relationships, influence stakeholders, and drive consensus internally and externally. - Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value. - Commercially minded and results driven, with strong business acumen and analytical skills. - Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential. ## What's in it for you - A great benefits package, including generous leave, private healthcare, and pension. - Company Bonus Scheme - Strong commitment to your learning and career development through training, mentoring, and growth opportunities. - The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success. What happens next? - Your application will be reviewed by a person — we don't use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners. - You'll hear back within a few days — whether it's a next step or a no, we aim to respond promptly so you're not left wondering. - Our interview process is straightforward and consistent — you'll find more detail on our typical hiring process below, so you know what's coming and why. Belonging at Redgate We believe that people do their best work in an environment built on respect, fairness, and trust — and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate Page https://www.red-gate.com/our-company/careers/belonging/. ## About Redgate ## Company Overview - **One-liner**: Redgate provides database management software that helps organizations automate, secure, and scale their database operations across the entire DevOps lifecycle. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Cambridge, UK - **Founded**: 1999 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Database management software, Database DevOps, IT infrastructure - Target customers: B2B, Enterprise (92% of the Fortune 100 use Redgate) - Mission or purpose statement: "Puts businesses in control of their databases, supporting automation with confidence, enabling secure scaling and helping people to realize value and unlock growth through AI." ## Products & Services - **Redgate Flyway**: Database migration and version control tool (SaaS/self-hosted) for automating schema changes across SQL Server, Oracle, PostgreSQL, and more. - **Redgate Monitor**: Real-time multi-platform performance monitoring with alerts and diagnostics (SaaS/self-hosted). - **Redgate Test Data Manager**: Reliable and secure test data provisioning and data masking (SaaS/self-hosted). - **SQL Toolbelt**: A bundle of tools for SQL Server development, deployment, and management. - **Additional Solutions**: Database change management, AI data readiness, security and compliance, cloud migration and workload optimization, efficiency and cost optimization, productivity and workflow automation. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: 200,000+ users worldwide, 92% of the Fortune 100 use Redgate tools; 806 product releases in the last year; 12 million people per year use Redgate educational resources. - **Notable Investors/Partners**: Not publicly available (the company appears to be independently owned and bootstrapped). - **Growth Signals**: 500+ employees (“Redgaters”), continued hiring across engineering, sales, marketing, and support; strong brand recognition in the database community; recent focus on AI data readiness and cloud migration. ## Competitive Advantages - **Deep specialization**: 25+ years of focus on database management with a comprehensive toolchain covering the entire lifecycle. - **Trust and adoption**: 92% of Fortune 100 companies use Redgate, indicating high enterprise trust and stickiness. - **Market leadership**: Industry leader in Database DevOps with a large user community and extensive educational resources. - **Certifications**: ISO 27001:2022 certified, providing security and compliance assurance. ## Strategic Focus - **AI data readiness**: Preparing reliable data foundations for AI initiatives. - **Cloud migration and modernization**: Helping customers move to cloud databases and optimize workloads. - **Automation and productivity**: Expanding Database DevOps automation to reduce errors and speed up releases. - **Continued product innovation**: Frequent releases (806 releases in the last year) show active R&D. ## Why Work Here - **Culture values**: “We’re reasonable,” “Ingeniously simple,” “Transparency helps us continually improve,” “We do our best work in teams.” Emphasis on trust, collaboration, and continuous improvement. - **Hybrid working**: Flexible hybrid model blending office (Cambridge, UK) and remote work; most teams spend at least one day a week in the office. - **Benefits**: - 25 days annual leave + extra day off for birthday (or other special day) + flexible public holidays - 6-week paid sabbatical every 5 years - Contributory pension up to 8% - Life and income protection, health and travel insurance (covers partners/families) - Wellbeing allowance + Unmind mental health app - Enhanced parental leave (maternity: 16 weeks full pay; paternity: 2 weeks full pay) - Training budget and clear career pathways - “Level Up” internal conference for skill development - **Engineering culture**: Opportunity to work on products used by the world’s largest companies; supportive, inclusive environment with focus on growth and impact. - **Dress for your day** and free drinks/snacks in the office. ## Sources 1. [Redgate - About Us](https://www.red-gate.com/our-company/) 2. [Redgate - Careers Overview](https://www.red-gate.com/our-company/careers/overview/) 3. [Redgate - Benefits](https://www.red-gate.com/our-company/careers/benefits/) 4. [Redgate - Current Opportunities](https://www.red-gate.com/our-company/careers/current-opportunities/) 5. [Redgate - Homepage & Products](https://www.red-gate.com/) 6. 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