---
title: 'Onboarding Specialist at Arketa'
canonical: 'https://feeny.ai/job/onboarding-specialist-arketa-united-kingdom-ktq5p9gfa1x2'
type: 'job'
last_seen: '2026-09-09'
---

# Onboarding Specialist at Arketa

- **Company:** Arketa
- **Location:** United Kingdom
- **Compensation:** $45k–$55k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/arketa/4356e82d-0a64-47b0-b7c9-adb074bd4c65

## Job description

## ABOUT ARKETA

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.

With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.

## ABOUT THE ROLE

Guides, coaches, and migration specialists wanted. Our Onboarding team is the first real experience every studio has with Arketa after they sign. We take them from excited new customer to confident, launched business — managing their data migration, training their team, and making sure Arketa is set up to actually work the way their business runs. If you love building relationships, digging into a good migration challenge, and getting real satisfaction from watching a studio owner go from nervous to confident, we want to meet you.

As an Onboarding Specialist, you'll own the full onboarding experience for migrating studios — from kickoff call through go-live. You'll work with studio owners coming from platforms like Acuity, Glofox, Vagaro, Wix, Squarespace, and 60+ others, managing both the data migration side (call prep, data mapping, coordinating with our Migrations team) and the product side (training owners and staff on Arketa so they can actually run their business on it).

The sales team has already shown these studios what Arketa can do. Your job is to deliver on that promise — making a data migration feel manageable, configuring the platform to match how a studio operates, and training owners until they're genuinely confident. At steady state you'll launch ~15–18 studios per month, carrying a larger active pipeline at any given time.

## ABOUT THE TEAM

The Onboarding team is remote-first, spread across the US and UK. We're structured into three tiers based on migration complexity — as a Tier 2 specialist, you'd own medium-complexity migrations with full support from our Migrations team on the data side.

Day-to-day you'll work closely with three teams: Migrations (data cleaning and triage), Sales (who hand off deals at close), and Support (who take partners after go-live). The culture is collaborative and feedback-driven — we're always looking for ways to improve how we work, and everyone is expected to contribute to that.

This role reports to Scott Bartel, Onboarding Manager.

## WHAT YOU'LL DO

- Own the full onboarding experience for migrating studios — kickoff, dashboard reviews, data mapping calls, and site review through go-live.
- Become a deep Arketa product expert. Know the platform well enough to answer almost anything a partner throws at you, and configure it in a way that fits how their business actually runs.
- Train studio owners and staff on how to use Arketa to manage their business — scheduling, memberships, payments, and day-to-day operations — until they're genuinely confident, not just technically set up.
- Lead data call prep and data mapping calls with partners; validate exported data, catch defects early, and keep the migration on track.
- Coordinate with our Migrations team on data cleaning — you own the partner relationship and the review; they handle the technical heavy lifting.
- Manage standard Stripe and billing/autopay transitions.
- Keep your pipeline current with accurate stages, dates, and call logs at all times — your KPIs are only as good as your HubSpot data.
- Respond to all partner emails within 24 hours, Monday–Friday. Even a quick "I'm looking into this" counts — partners should never wonder if you saw their message.
- Escalate complex migrations outside your scope to our senior onboarders.
- Surface product and process feedback internally to improve the experience for every partner that comes after.

## WHAT SUCCESS LOOKS LIKE

We believe in setting our team up to thrive.

- 30 days: Product-certified and shadowing live onboarding calls. Clear handle on Arketa's core features and how each type of studio uses them. First solo studios in progress with support available.
- 60 days: Running your full pipeline independently — kickoffs, data mapping calls, training sessions, and go-lives. Comfortable navigating migrations from the platforms you see most often. NPS trending positive.
- 90 days: Launching at or near target velocity (~15–18/month). Partners consistently arriving at go-live confident and prepared. Proactively surfacing process improvements and product feedback to the team.

## WHAT WE'RE LOOKING FOR:

- 1–3 years in customer success, onboarding, implementation, or studio/software management
- You learn software quickly and get genuinely excited about knowing a product inside and out
- A natural trainer — you can walk a non-technical studio owner through a new tool and leave them feeling capable, not overwhelmed
- Strong relationship instincts — partners feel like they're in good hands from the first call
- Clear communicator: you can make a complex setup or migration question feel simple in writing, on a call, or in a walkthrough
- Organized and self-managing — you're carrying a large active pipeline at all times and nothing falls through
- Comfortable with data calls and migration exports — not intimidated by a spreadsheet
- UK-based with full availability during UK business hours

## BONUS:

- Experience with fitness/wellness studio software (Acuity, Glofox, Vagaro, or similar)
- You've worked behind the desk of a wellness business
- Familiarity with Intercom, HubSpot, Notion, or similar tools — or the ability to learn them fast
- Comfort using AI-assisted tools to accelerate your work

## YOU SHOULD APPLY IF

- You get genuine satisfaction from watching someone go from overwhelmed to confident on a new tool
- You like variety — no two studios run exactly the same way, and you enjoy figuring out how to make the product work for each one
- You're the kind of person who reads the help docs and notices when something could be explained better
- You're organized enough to carry a large pipeline without dropping anything, and proactive enough that partners never have to chase you
- You're mission-driven and excited about wellness becoming more accessible

## YOU MAY NOT WANT TO APPLY IF

- You prefer a narrow, defined scope — this role touches product knowledge, data migrations, training, and relationship management all at once
- You're not comfortable with spreadsheets or data calls — migrations are a real part of the job
- You need a lot of hand-holding to get up to speed on new software
- You want a slower pace or a more established later-stage environment

What We Offer:

- Ownership and Opportunity for Advancement
- Competitive Salary and Stock Options
- Fitness Class Reimbursement: we’re committed to supporting both employee wellness and our industry relationships. As an Arketa employee we see movement as opportunity.

For this role, the estimated annual base salary is up to $45,000- $55,000 USD, depending on experience and qualifications. In addition to base pay, we offer equity. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

## About Arketa

## Company Overview
- **One-liner**: Arketa provides an all-in-one booking, marketing, and business management platform specifically built for modern fitness and wellness studios.
- **Entity Type**: Private (Series A; $15M round raised June 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Rachel Lea Fishman (CEO) and Josh Archer (CTO)

## Core Business
- **Primary industry**: Wellness and Fitness Services / SaaS for fitness businesses
- **Target customers**: B2B – Individual fitness instructors, single-location studios, and multi-location wellness businesses (SMB segment)
- **Mission or purpose statement**: Build the operating system for modern wellness businesses – products that help studio owners grow community, increase revenue, and deliver world-class client experiences. “Software should do more—be more intelligent, more intuitive, and truly support the people using it.” [arketa.com/careers](https://www.arketa.com/careers)

## Products & Services
- **Booking & Scheduling (SaaS)** – Customizable scheduling widgets, branded checkout, automated class management, and waitlist handling. Clients never leave the studio’s website. [arketa.com](https://www.arketa.com/)
- **Marketing Automations (SaaS)** – High-converting forms, automated email/SMS sequences (e.g., late cancel/no-show workflows), Google reviews and direct booking integration, referral and “Book a Friend” features. [arketa.com](https://www.arketa.com/)
- **Payments (Integrated)** – Credit/debit processing via Stripe, contactless checkout (Apple Pay, Google Pay), automated billing with dispute resolution. [arketa.com](https://www.arketa.com/)
- **Client Management & Communication (SaaS)** – 1-to-1 texting from dashboard, customer profiles, class entry in seconds, and automated workflows for cancellations and unpaid reservations. [arketa.com](https://www.arketa.com/)
- **On-Demand Content (SaaS)** – Video library, courses, and retreat management to add new revenue streams. [arketa.com](https://www.arketa.com/)
- **Branded Website & App (SaaS)** – Full white-label website and mobile app that match the studio’s brand, keeping customers inside the studio’s ecosystem. [arketa.com](https://www.arketa.com/)
- **Reporting & Analytics (SaaS)** – Intuitive reporting dashboard to reveal trends in revenue and memberships, uncover risks, and track key metrics. [arketa.com](https://www.arketa.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding – **$22.7M** (including $125k Y Combinator seed in 2020, $7.6M seed in Dec 2022, and $15M Series A announced June 2025) [linkedin.com](https://www.linkedin.com/company/arketa)
- **Notable Investors/Partners**: **Inspired Capital** (led Series A), **Y Combinator** (seed), and other unnamed investors. Payment partner: Stripe. [linkedin.com](https://www.linkedin.com/company/arketa)
- **Growth Signals**: 
  - **Headcount**: 85 employees (+88.1% year-over-year) [linkedin.com](https://www.linkedin.com/company/arketa)
  - **Trusted by 1,000+ businesses** (as of website claim) [arketa.com](https://www.arketa.com/)
  - **Monthly web traffic**: 267,787 visits (+122.9% monthly growth), global rank #147,939, top country USA at 80% [linkedin.com](https://www.linkedin.com/company/arketa)
  - **LinkedIn followers**: 8,968 (+60.6% yearly) [linkedin.com](https://www.linkedin.com/company/arketa)
  - **CEO nominated** for Athletech News Power Players 2025 as an Executive to Watch. [linkedin.com](https://www.linkedin.com/company/arketa)

## Competitive Advantages
- **Niche expertise**: Built by fitness professionals (“the platform they wish they had”) rather than generic booking software [arketa.com/about-us](https://www.arketa.com/about-us)
- **Smart automations**: Deep workflow automation for late cancels, no-shows, referrals, and marketing – reduces manual tasks for studio owners [arketa.com](https://www.arketa.com/)
- **Superior customer support**: Industry-best response times, live chat available on weekends (busiest studio times), also email and Zoom [arketa.com](https://www.arketa.com/)
- **Full-stack white-label**: Branded website and app keep the customer experience on the studio’s own domain, reducing churn risk vs. generic marketplace platforms like ClassPass [arketa.com](https://www.arketa.com/)
- **Integrated payments and analytics**: All-in-one platform eliminates need for multiple disconnected tools (lower cost, easier management) [arketa.com](https://www.arketa.com/)

## Strategic Focus
- Continued product expansion, especially **on-demand content, retreats, and video library** to help studios diversify revenue streams [arketa.com](https://www.arketa.com/)
- **Scaling go-to-market** internationally – currently operating in 6 countries (UK, Mexico, Canada, Australia, Philippines) [linkedin.com](https://www.linkedin.com/company/arketa)
- **Hiring aggressively** across sales, customer care, marketing, and engineering – 10 active job postings as of mid-2025 [linkedin.com](https://www.linkedin.com/company/arketa)
- **Deepening integrations** with tools like Salesforce, HubSpot, Klaviyo, Intercom, and Mindbody to expand ecosystem [linkedin.com](https://www.linkedin.com/company/arketa)

## Why Work Here
- **Mission-driven**: Focus on underserved fitness/wellness industry – “push wellness forward” [arketa.com/careers](https://www.arketa.com/careers)
- **Remote-first culture**: Team distributed across the US, UK, Mexico, Canada, Australia, and Philippines; remote work is supported [linkedin.com](https://www.linkedin.com/company/arketa)
- **Fast-growing team**: 88% headcount growth YoY; opportunity to have high impact in a Series A company [linkedin.com](https://www.linkedin.com/company/arketa)
- **Engineering & product culture**: Invests in modern tech stack (React, Python, TypeScript, MongoDB, Stripe, Twilio, etc.) and “fast-moving, aligned teams with clear focus and high standards” [arketa.com/careers](https://www.arketa.com/careers)
- **Notable perks**: Free trial for customers but for employees – not explicitly stated, but role variety (from VP Marketing to Lead Instructor) suggests growth paths; roles across time zones [linkedin.com](https://www.linkedin.com/company/arketa)

## Sources
1. [arketa.com](https://www.arketa.com/)
2. [arketa.com/careers](https://www.arketa.com/careers)
3. [arketa.com/about-us](https://www.arketa.com/about-us)
4. [linkedin.com/company/arketa](https://www.linkedin.com/company/arketa)

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