---
title: 'Onboarding Specialist - Austin (hybrid) at Luxury Presence'
canonical: 'https://feeny.ai/job/onboarding-specialist-austin-hybrid-luxury-presence-austin-nbn4r9kt11e5'
type: 'job'
last_seen: '2026-09-11'
---

# Onboarding Specialist - Austin (hybrid) at Luxury Presence

- **Company:** Luxury Presence
- **Location:** Austin, TX
- **Compensation:** $65k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-06
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/luxurypresence/db79e5cb-4a08-4095-a79c-d29e50db7e8a

## Job description

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We're looking for an Onboarding Specialist to join our growing Client Success team. Do you love helping others succeed? Are you hyper-organized, project-oriented, and energized by juggling multiple priorities at once? If so, we'd love to speak with you. As an Onboarding Specialist, you'll guide the build-out and design of award-winning websites for the world's top luxury real estate professionals. You'll immediately build relationships with your clients, understand their business and vision, and translate that into action. As their primary point of contact through the first 2–4 weeks with LP, you are both a brand ambassador and a project manager — delivering a beautiful product with white-glove service all the way to launch. Essential functions of the role include: Managing a book of up to 50 active clients simultaneously from kickoff through website launch Running 3–4 client Zoom calls per day (45–60 minutes each) to gather input, set expectations, and move projects forward Translating client vision into actionable steps for internal teams, ensuring accuracy and quality Monitoring project timelines and proactively addressing delays or blockers before they impact the client Maintaining high CSAT scores and a target of 3–5 Google Reviews per quarter Hitting a target number of website launches per month Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds Documenting client interactions and task management in Salesforce Contributing to process improvements, new product rollouts, and team training/mentorship initiatives You're gifted at: Understanding what great design looks like and articulating the details clearly to clients Anticipating client needs and translating their vision into concrete next steps Keeping yourself and your clients organized across a high-volume workload Staying composed when things get complex — you don't rattle easily Learning new tools and technologies quickly — you don't wait to be taught Communicating technical complexity to non-technical clients with patience and clarity Being a team player who helps others without being asked You have: 0–2 years of experience in software implementation, media agency work, or creative/client operations Experience coordinating client calls, meetings, and projects in a fast-paced environment A strong sense of empathy for clients and a high bar for the experience you deliver The ability to think on your feet and find solutions when things don't go as planned A can-do attitude and consistently positive energy Familiarity with platforms like Squarespace, Shopify, or WordPress is a plus An interest in luxury real estate (a genuine passion is even better)

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

## About Luxury Presence

## Company Overview
- **One-liner**: Luxury Presence is a growth platform that provides premium websites, marketing tools, and AI-powered CRM for high-performing real estate agents, teams, and brokerages.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2016
- **Founders**: Malte Kramer (CEO)

## Core Business
- **Primary industry**: Real estate technology (PropTech), with a focus on marketing software, web design, and AI-driven CRM for real estate professionals.
- **Target customers**: B2B — real estate agents, teams, and brokerages, particularly in the luxury and high-performance segment.
- **Mission / purpose**: Described as "the growth platform for real estate's top performers," helping agents attract clients, turn their database into deals, and create lifelong client relationships [luxurypresence.com](https://www.luxurypresence.com/careers/).

## Products & Services
- **Presence Platform**: An integrated suite combining agent-branded websites, SEO/GEO, paid ads management, social media management, and the AI-powered Presence® CRM [linkedin.com](https://linkedin.com/company/luxurypresence).
- **Presence® CRM**: AI relationship engine that transforms an agent’s sphere into a proactive source of new business [luxurypresence.com](https://www.luxurypresence.com/careers/).
- **AI Lead Nurture & Listing Alerts**: Automated tools for engaging leads and keeping clients informed about listings and homeowner reports [linkedin.com](https://linkedin.com/company/luxurypresence).
- **Presence® Media**: In-house media production (producer/editor roles) for real estate content and marketing [jobs.lever.co](https://jobs.lever.co/luxurypresence).
- **Branded Mobile App**: Mobile experience for agents to manage their business on the go [linkedin.com](https://linkedin.com/company/luxurypresence).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total funding — conflicting reports: **$87.5M** (per LinkedIn) and **$89M** (per company/Built In) [linkedin.com](https://linkedin.com/company/luxurypresence) [builtin.com](https://builtin.com/company/luxury-presence). Annual revenue estimated at **$151.5M** [linkedin.com](https://linkedin.com/company/luxurypresence).
- **Notable Investors/Partners**: Bessemer Venture Partners, Switch Ventures, NextEquity, Toba Capital, Zillow Co-Founder Spencer Rascoff, real estate coach Tom Ferry, NBA Champion Dirk Nowitzki, and NFL Pro Larry Fitzgerald [linkedin.com](https://linkedin.com/company/luxurypresence).
- **Growth Signals**: 534 employees (+21.7% YoY, +152 people) per LinkedIn, though Built In lists 500 total employees [linkedin.com](https://linkedin.com/company/luxurypresence) [builtin.com](https://builtin.com/company/luxury-presence). Over 18,000 real estate businesses rely on Luxury Presence, and more than 30% of the WSJ RealTrends Top 100 agents/teams use the platform. Clients reportedly close 3x more transaction volume per agent and grow 6x faster in the same markets [linkedin.com](https://linkedin.com/company/luxurypresence).

## Competitive Advantages
- **AI-first real estate CRM**: Presence® AI is embedded across the platform, giving agents proactive lead nurturing and relationship management.
- **Premium brand and design focus**: Positioned specifically for luxury and high-performing agents, differentiating from generic website builders.
- **Market penetration**: Strong adoption among top agents (30%+ of WSJ RealTrends Top 100), creating network effects and social proof.
- **All-in-one platform**: Combines websites, marketing, CRM, and mobile app, reducing the need for multiple point solutions.
- **High-profile investor backing**: Includes real estate industry figures (Spencer Rascoff, Tom Ferry) and athletes, adding credibility and connections.

## Strategic Focus
- **AI-driven innovation**: Expanding AI capabilities across marketing, generative media, and search/maps (evident in current job openings) [jobs.lever.co](https://jobs.lever.co/luxurypresence).
- **Geographic and talent expansion**: Hiring across the US, Canada, and LATAM for engineering, AI, sales, and client success roles [jobs.lever.co](https://jobs.lever.co/luxurypresence).
- **Scaling client success and sales**: Multiple openings in onboarding, account executive, and business development roles indicate aggressive growth [luxurypresence.com](https://www.luxurypresence.com/careers/open-positions/).
- **Product design leadership**: Seeking a Head of Product Design to elevate the platform’s user experience [luxurypresence.com](https://www.luxurypresence.com/careers/open-positions/).

## Why Work Here
- **Culture**: Emphasizes "high-agency builders," ownership, low ego, speed, and AI-driven innovation. Core values include Extreme Ownership, Relentless Execution, Audacious Ambition, Customer Obsession, Unreasonable Quality, and Egoless Collaboration [luxurypresence.com](https://www.luxurypresence.com/careers/).
- **Work modes**: Remote, hybrid, and in-office positions available; flexible on-site time depending on role. Offices in Austin, Phoenix, Denver, New York City, and Santa Monica/Scottsdale [builtin.com](https://builtin.com/company/luxury-presence) [linkedin.com](https://linkedin.com/company/luxurypresence).
- **Benefits**: Comprehensive health insurance, generous parental and family leave, flex PTO, home-office stipend for remote employees, performance bonuses, and collaborative retreats/offsite events [luxurypresence.com](https://www.luxurypresence.com/careers/) [builtin.com](https://builtin.com/company/luxury-presence).
- **Development & DEI**: Mentorship program, job training and conferences, quarterly engagement surveys, diversity-based Employee Resource Groups, and mandated unconscious bias training [builtin.com](https://builtin.com/company/luxury-presence).
- **Employee sentiment**: LinkedIn employer rating is 3.4/5 from 289 reviews (Work-Life 3.3, Compensation 3.3, Culture 3.4, Career 3.2) [linkedin.com](https://linkedin.com/company/luxurypresence).

## Sources
1. [luxurypresence.com](https://www.luxurypresence.com/careers/)
2. [linkedin.com](https://linkedin.com/company/luxurypresence)
3. [jobs.lever.co](https://jobs.lever.co/luxurypresence)
4. [luxurypresence.com](https://www.luxurypresence.com/careers/open-positions/)
5. [builtin.com](https://builtin.com/company/luxury-presence)

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