---
title: 'Onboarding Specialist at Cents'
canonical: 'https://feeny.ai/job/onboarding-specialist-cents-new-york-x4vx92msvtse'
type: 'job'
last_seen: '2026-11-11'
---

# Onboarding Specialist at Cents

- **Company:** Cents
- **Location:** New York, NY
- **Compensation:** $70k–$75k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.lever.co/cents/58134bb8-05f1-4d70-8ad9-581a0cfc046a

## Job description

## About the Role

Cents is looking for an Onboarding Representative to help new operators go live on Cents as quickly, efficiently, and confidently as possible. Your top priority is getting operators up and running on Cents POS so they can start placing orders and taking payments right away. From there, you'll help them see the value in all Cents products so they get started on each one as soon as possible. You'll be the main point of contact for operators as they get started, training owners and their teams on how to use all Cents products, from day-to-day operations to editing their websites and setting up their own configurations. As we launch new products, you'll learn them and teach them too.

This is a customer-facing role for someone who loves helping people. You'll run training sessions over Zoom, answer questions, solve problems as they come up, and make sure every operator feels confident running their business on Cents. Once an operator is fully up and running, you'll hand them off to their Customer Success Manager. The ideal candidate is a tech-savvy self-starter with a positive attitude, a high bar for customer service, and the patience to explain things clearly to people with any level of technical experience.

This position is open to remote candidates, but core hours must overlap 9am–5pm ET, Monday through Friday. For applicants in New York - we're a hybrid team that works together in our NYC office three days a week. Our in-office anchor days are Monday, Wednesday, and Thursday, when you'll find the broader team collaborating, meeting, and connecting in person. Tuesdays and Fridays are remote, giving you dedicated time for focused work while still maintaining the flexibility of a hybrid schedule.

## Key Responsibilties

- Get new operators live on Cents POS as quickly as possible so they can start placing orders and transacting right away

- Train operators and their teams on how to use all Cents products, and show them the value of each one so they get started as soon as possible

- Teach operators how to edit their websites and set up their own configurations across Cents products, including new products as they launch

- Lead live training sessions over Zoom

- Serve as the main point of contact for customers during onboarding, keeping them informed of status, timelines, and next steps

- Monitor progress and address roadblocks for operators completing self-service onboarding

- Work with the Implementation team to make sure each account is configured correctly before training begins

- Manage the handoff to each customer's Customer Success Manager once they are live

- Provide incredible customer service during every interaction with clients

- Share customer feedback with the Product team and represent the voice of our customers

- Ad hoc responsibilities as needed

## Requirements

- B.A, B.S. or equivalent degree

- At least 6 months to 1 year of customer service, customer success, or inside sales experience

- Experience in SaaS and CRM platforms is preferred, but not required

- Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result

- Organizational skills, detail, and task-oriented

- Excellent written and verbal communication skills

- Self starter & Team player mindset

- Ability to work effectively in a fast paced environment

Nice to Haves

- Experience training or onboarding customers on software, either virtually or in person

- Comfort explaining technical products to customers with any level of tech experience

- Familiarity with the laundry, dry cleaning, or small business services industry

If you love helping people, enjoy teaching, and want to be the reason a small business owner feels confident on day one, we'd love to hear from you.

## About Cents

Cents is a New York-based technology company building the leading platform for the $40+ billion laundry and dry cleaning industry, helping laundromats, dry cleaners, and garment care businesses start, manage, and grow. We're backed by top-tier investors including Bessemer, Camber Creek, and Sumeru Equity Partners, and we were just ranked No. 101 on the Inc 5000 for 2026. Our team is full of passionate technology experts obsessed with supporting and empowering small business owners, and we're just getting started. If you want to help elevate an entire industry, this is where that happens.

## Benefits Overview

We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Our laundry stipend, gym stipend and access to learning opportunities from our team and network of advisors, and investors are just the starting point! Equity Options Unlimited PTO and 12 Paid Holidays Gym, Laundry and Work-from-home/Commuter stipend Parental leave – Up to 14 weeks fully paid for new parents Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability 401(k) Cents is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital or familial status, pregnancy or pregnancy-related conditions, military or veteran status, citizenship or immigration status, arrest or conviction record, domestic violence victim status, or any other characteristic protected by applicable federal, state, or local law.

## About Cents

## Company Overview
- **One-liner**: Cents provides an all-in-one business management platform for laundromats, dry cleaners, and multi-family laundry operators, covering point-of-sale, payments, online ordering, inventory, and more.
- **Entity Type**: Private (Privately Held) – Series C funded (2026)
- **Headquarters**: New York, NY, USA
- **Founded**: 2019
- **Founders**: Alexander Jekowsky (Co-Founder & CEO)

## Core Business
- **Primary industry**: Laundry technology / business management software for the garment care industry.
- **Target customers**: B2B – laundromat owners, dry cleaners, wash-and-fold businesses, and multi-family/residential laundry operators.
- **Mission statement**: “Cents was founded on the idea that laundry should be easy so we can all spend more time doing the things we love.”

## Products & Services
- **Cents Platform**: All-in-one SaaS solution including Point of Sale, Machine Payment Systems, Online Ordering, Inventory Tracking, Team Management, Reporting & Finances, Pickup & Delivery, Memberships, Marketing Tools, Websites, Commercial Invoicing, and Insurance.
- **AI Receptionist**: AI-powered virtual assistant for handling customer inquiries and orders.
- **Laundroworks**: Integrated card payment system (acquired in 2024) for on-machine payments.
- **Integrated Payments**: Built-in payment processing for laundromats.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – USD $217.9 million (as of 2026)
- **Notable Investors/Partners**: Bessemer Venture Partners (seed lead), Tiger Global Management (Series A lead), Sumeru Equity Partners (Series C lead)
- **Growth Signals**: 
  - 79 employees (+23.1% YoY as of 2026)
  - Acquired Starchup (2022) and Laundroworks (2024)
  - Raised $140M Series C in 2026 – described as “the largest investment in laundry technology history”
  - Expanding across functions (engineering, product, business development)

## Competitive Advantages
- Deep vertical expertise – the team has extensive knowledge of the laundromat business (COO notes “everyone has a really deep understanding of every part of the laundromat businesses we’re trying to serve”)
- Comprehensive, all-in-one platform that replaces multiple legacy systems
- Integrated payments and AI receptionist differentiate from competitors
- Career page claims “no real competition” in modern software for the industry
- Recent acquisitions expand functionality and market reach

## Strategic Focus
- Continue to support SMBs in the garment care industry with ever-improving product features
- Grow the team aggressively across sales, engineering, and product
- Expand into new geographies and segments (multi-family, residential)
- Leverage largest funding round in laundry tech to accelerate product development and market share

## Why Work Here
- **Culture**: Strong cohesive team atmosphere with virtual team events and learning opportunities. Emphasis on integrity, grit, and passion over credentials.
- **Work flexibility**: Hybrid remote model – HQ in NYC (200 Varick St), with roles in Austin, TX. Remote-friendly with WFH and commuter stipends.
- **Benefits**: Unlimited PTO + paid holidays, comprehensive medical/dental/vision, mental health support, paid parental leave, equity, 401(k), life/disability insurance, laundry reimbursements (dogfood your own product), vendor discounts, training and development programming.
- **Engineering culture**: Deep understanding of the industry, in-person time with distributors during show seasons, and a focus on building modern software for a traditionally underserved market.
- **Reviews**: 4.8/5 on LinkedIn (19 reviews) – Work-Life 4.7, Compensation 4.8, Culture 5.0, Career 4.9.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/trycents)
2. [4dayweek.io – Cents Profile](https://4dayweek.io/company/cents)
3. [Cents Careers Page (Lever)](https://jobs.lever.co/cents)
4. [trycents.com Careers](https://www.trycents.com/careers)
5. [joincents.com Careers](https://www.joincents.com/careers)

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