---
title: 'Onboarding Specialist at Decoda Health'
canonical: 'https://feeny.ai/job/onboarding-specialist-decoda-health-toronto-zqg812b0htnm'
type: 'job'
last_seen: '2026-09-07'
---

# Onboarding Specialist at Decoda Health

- **Company:** Decoda Health
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/decodahealth/61a58372-25f5-4a97-a588-d5dcccd4364f

## Job description

## ABOUT THE ROLE

Decoda Health is seeking an Onboarding Specialist to own the onboarding journey for every clinic we bring onto the platform. You take a new customer from signed contract to fully live, well trained, and genuinely confident using our modules. Your goal is simple: every clinic feels set up for success, not left to figure it out alone.

This role blends hands on onboarding with customer success and product operations, leveraging AI tools to streamline processes and communicate efficiently.

## ABOUT DECODA HEALTH

Decoda is the AI native operating system for elective care clinics, consolidating disconnected tools into one platform for front desk, patient engagement, clinical documentation, billing, and inventory. Backed by Y Combinator with $4.5M raised, our customers see 1.5x appointment growth and 80% reduction in check in time.

## WHAT YOU'LL DO

- Own onboarding execution: Run every new clinic through our onboarding plan from kickoff to go live, making sure each customer hits every milestone on time.
- Improve the playbook: Spot friction in the existing process and find opportunities to streamline, automate, and make onboarding faster and more consistent as we scale.
- Train staff to confidence: Deliver hands on training across all modules so clinic teams feel capable and self sufficient. Tailor sessions to different roles, from front desk to providers to owners.
- Drive smooth go lives: Coordinate every moving piece so launch day is calm and successful, then stay close through the critical first weeks.
- Leverage AI: Use AI tools to automate repetitive tasks, draft materials, summarize issues, and enhance workflow speed.
- Relay bugs and feature requests: Translate customer feedback into clear tickets for engineering, track progress, and close the loop with the clinic.
- Build scalable onboarding processes: Develop templates, training materials, automations, and playbooks so onboarding gets faster and more consistent as we grow.

## REQUIREMENTS

- Experienced onboarder: 2 to 4 years in implementation, onboarding, or customer success, ideally at a SaaS company. Bonus if you have both onboarding and SaaS experience.
- Exceptional communication: Clear, prompt, and confident whether writing, presenting, or training a room of clinic staff.
- Personable and relationship driven: Warm, approachable, and genuinely good with people. You build trust with clinic owners and staff quickly and become the person they want to call.
- Strong trainer and educator: You can take a non technical audience and make them feel confident with new software quickly.
- AI native mindset: Comfortable with tools like ChatGPT, Claude, and similar, and always seeking automation opportunities.
- Highly organized: Manage multiple clinic onboardings in parallel without letting anything slip.
- Technically comfortable: Not an engineer, but able to navigate products, configure settings, reproduce bugs, and articulate technical issues clearly.
- Ownership mentality: Proactively resolve or escalate issues without waiting for direction.

## BONUS QUALIFICATIONS

- Experience building onboarding or implementation programs from scratch
- Basic SQL (can pull data to answer questions)
- Experience with CS and onboarding tools (Intercom, Zendesk, Linear, etc.)
- Experience in healthcare, clinic, or medical operations
- Early stage startup experience

WHY DECODA?

- Solving real problems: Clinics struggle with disjointed tools. Our platform is what they need.
- Ownership: Own the full onboarding experience, not just a checklist.
- Impact: The way you onboard directly shapes whether clinics stay and thrive.
- Team: Small, collaborative, low ego, and open.
- Support: Funded by Y Combinator, Graphene Ventures, and The Fintech Fund.

## COMPENSATION

- $75K to $95K CAD
- In person in Toronto; regular on site clinic visits required

## About Decoda Health

## Company Overview
- **One-liner**: Decoda Health provides an all-in-one, AI-native EMR and practice management platform purpose-built for med spas, wellness clinics, and elective care practices.
- **Entity Type**: Private (YC S23, post-seed; total funding $4.625M)
- **Headquarters**: San Francisco, California, United States (with an office in Toronto, Canada)
- **Founded**: 2023
- **Founders**: Kevin Cheng, Daniyal Afzal, and James Oswald (Co-Founder & CTO)

## Core Business
- Primary industry: Healthcare IT / Practice Management Software for elective care (medical aesthetics, dermatology, cosmetic surgery, wellness, longevity).
- Target customers: B2B – med spas, aesthetics clinics, and other elective-care providers (SMB to mid-market).
- Mission or purpose statement: To be the operating system for modern elective-care clinics — replacing 5-10 disconnected tools with one unified platform where AI handles the busywork so teams can focus on patients.

## Products & Services
- **Decoda Platform (Core EMR & Practice Management)**: A unified SaaS suite covering scheduling, intake & consent forms, charting & documentation, billing & payments, memberships, inventory, patient communication, and reporting & analytics. [decodahealth.com](https://decodahealth.com/)
- **AI Front Desk**: An AI agent that answers calls and books patients 24/7, with deep context from the practice’s schedule and patient records. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Ambient Scribe (AI Note-Taking)**: Generates clinical notes in real time during patient visits, reducing documentation burden. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Automated Patient Follow-Ups**: AI-driven messaging to keep appointment calendars full and improve patient engagement. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Custom AI Agents**: Tailored agents that carry clinic-specific context and perform tasks like answering questions, generating reports, or training staff. [decodahealth.com](https://decodahealth.com/)
- **Ask Decoda (AI Assistant)**: An always-available trainer/support agent that answers questions about the platform, revenue reports, how-to guides, etc. [decodahealth.com](https://decodahealth.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total Funding of $4.625M as of November 2025. [linkedin.com](https://www.linkedin.com/company/decoda-health) Processes $100M+ in annual transactions across 150+ clinics. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Notable Investors/Partners**: Y Combinator (lead investor on seed rounds), with participation from other angel investors. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Growth Signals**: Live in 150+ clinics (growing ten-fold in the last 6 months as of YC profile); headcount grew 71.4% YoY to ~12 employees; processing $100M+ in annual transactions; claims to have saved $7M in admin time and generated $20M+ in new revenue for customers. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health) [linkedin.com](https://www.linkedin.com/company/decoda-health)

## Competitive Advantages
- **AI-native from day one**: Intelligence woven into every workflow, not bolted on later — giving a small team outsized leverage against incumbents with 500-person orgs. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Purpose-built for elective care**: Focused on a fast-growing, underserved segment (med spas, aesthetics, longevity) rather than general-purpose EMRs. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **No lock-in, full data portability**: Month-to-month contracts, cancel anytime, full export of data anytime with no retention team. [decodahealth.com](https://decodahealth.com/)
- **Dedicated human support**: Real people via Slack with average response time <5 minutes, no phone tree, no chatbots. [decodahealth.com](https://decodahealth.com/)
- **Unified platform**: Replaces 5-10 disconnected tools, reducing errors and administrative overhead. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)

## Strategic Focus
- Scale rapidly within the elective care vertical (med spas, dermatology, cosmetic surgery, wellness, longevity).
- Continue to deepen AI capabilities (front desk, scribing, follow-ups) and expand the platform’s module set.
- Maintain a lean, high-leverage engineering culture where AI gives a small team massive output.
- Grow the customer base from 150+ clinics toward a category-defining position in elective care. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health) [decodahealth.com](https://decodahealth.com/)

## Why Work Here
- **Culture highlights**: Small, high-impact team (<15 people) where AI enables rapid feature shipping; focus on solving real problems for clinic staff; transparent, no-nonsense culture (no lock-in, no phone trees).
- **Remote/hybrid policy**: Hybrid/remote-friendly – headquarters in San Francisco, an office in Toronto, and open roles listed as “In-Office or Remote” or “Remote” across the US and Canada. [builtin.com](https://builtin.com/company/decoda-health-1)
- **Notable perks or engineering culture**: Engineers get to work on a full-stack AI platform from scratch (not an acquisition); dedicated Slack channel for support; generous data export policy; opportunity to shape a category-defining product in a fast-growing market. [decodahealth.com](https://decodahealth.com/) [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Open roles** (as of search): Content Creator, Customer Success Manager, Account Executive, Business Development Representative, Software Engineers (multiple). [jobs.ashbyhq.com](https://jobs.ashbyhq.com/decodahealth) [builtin.com](https://builtin.com/company/decoda-health-1)

## Sources
1. [decodahealth.com](https://decodahealth.com/)
2. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/decodahealth)
3. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
4. [linkedin.com](https://www.linkedin.com/company/decoda-health)
5. [builtin.com](https://builtin.com/company/decoda-health-1)

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