---
title: 'Onboarding Specialist at Field Nation'
canonical: 'https://feeny.ai/job/onboarding-specialist-field-nation-minnesota-yt5bqw1ya54d'
type: 'job'
last_seen: '2026-09-10'
---

# Onboarding Specialist at Field Nation

- **Company:** Field Nation
- **Location:** Minnesota
- **Compensation:** $75k–$80k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/fieldnation/80433a21-2e9e-4a48-b9a6-ed6129674adb

## Job description

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why is this role important to Field Nation?

We are looking for an Onboarding Specialist to lead our customers through their most critical milestones within their Field Nation journey, transitioning them from contract signed to successful power user. This role is responsible for driving the behavioral and tactical changes necessary for customers to thrive on the Field Nation marketplace. The Onboarding Specialist must be able to clearly capture and articulate the customers strategy and needs, cultivate engagement in a client-driven organization, and accelerate user adoption through advising customers on best practices in order to create a prescriptive path to drive successful outcomes and enable a customer to transform their business. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must.

What you'll get to do:

- Partner with clients to translate business strategy into prescriptive onboarding roadmaps with clear milestones, ownership, and measurable outcomes.
- Lead end-to-end onboarding engagements, guiding transformation across people, process, and systems to drive adoption.
- Proactively identify and remove adoption blockers, mitigate risk, and pivot plans to ensure successful outcomes.
- Serve as the primary point of contact and escalation for assigned accounts, exercising sound independent judgment.
- Design and deliver high-impact training grounded in marketplace best practices and ROI-driven behaviors.
- Educate customers on the 1099 marketplace model, talent and resource management strategies, and platform functionality.
- Coach customers on proven workflows and habits used by top performers to drive immediate wins and sustained value.
- Lead cross-functional collaboration across Customer Success, Sales, Product, Marketing, and Finance to execute professional services engagements.
- Own the client’s path to value with agile execution, providing timely reporting aligned to strategic goals and success metrics.
- Continuously refine enablement materials, analyze performance trends, and share insights to drive consistent, scalable outcomes.

You might be a good fit if you have:

- 2+ years of experience in technical/operational training and change management–focused roles.
- Strong consultative communicator with the ability to clearly present to both operational and management audiences.
- Highly organized and detail-oriented, able to manage multiple projects simultaneously in fast-paced, dynamic environments.
- Analytical problem solver with strong troubleshooting skills, sound judgment, and comfort navigating conflict.
- Self-driven, results-oriented team player who takes ownership and maintains composure under pressure.

Why we think you'll love it here:

- Unlimited paid time off
- Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
- Individualized growth + development plans
- Strong values around work/life balance
- Community involvement opportunities
- Competitive benefits: medical, dental, vision, paid parental leave + 401K
- Exposure to cutting-edge technologies to solve meaningful problems

Come as you are:

At Field Nation, we believe work is about more than checking the right boxes.  If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you!  We review all applications and may even have another open position where you are the perfect fit.

A Note on AI:

AI isn’t an add-on at Field Nation - it’s embedded in how we operate.  We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same.  If you’re someone who leans in, stays curious, and looks for a better way, you’ll fit right in.

While we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human.  You won’t get lost in an algorithm here.

Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.

## About Field Nation

## Company Overview
- **One-liner**: Field Nation is an on-site talent marketplace that connects businesses with vetted, independent IT field service technicians across North America.
- **Entity Type**: Private
- **Headquarters**: Minneapolis, Minnesota, United States
- **Founded**: 2008
- **Founders**: Mynul Khan (Founder & CEO)

## Core Business
- **Primary industries**: IT field service management, on-demand labor marketplace, gig economy / contingent workforce technology
- **Target customers**: B2B – field service companies, IT service providers, enterprises managing multi-site hardware and infrastructure (e.g., POS, networking, telecom). Also B2C/B2B2C for independent technicians seeking flexible work.
- **Mission or purpose statement**: “Breaking down the barriers to work to unleash new possibilities for all” – from their careers page, they describe their mission as helping the service delivery industry “do great work.”

## Products & Services
- **Field Nation Marketplace Platform**: Cloud-based SaaS platform that matches work orders to vetted independent technicians, with tools for dispatching, scheduling, real-time communication, approvals, and secure payments.
- **SmartMatch & Provider Match Experience**: Proprietary skills engine and ranking algorithm that identifies and prioritizes technicians based on relevant work experience and completed work orders.
- **Provider Success Score**: Predictive quality signal that aggregates data from completed work orders to help companies identify high-performing technicians.
- **Advanced Auto Dispatch**: Configurable rules engine for automatic work assignment based on pre-defined tiers and criteria.
- **MarketSmart™ Insights**: Data and analytics tool that aggregates pricing and coverage data from millions of work orders to help sales and operations teams be more competitive.
- **Mobile Apps (iOS & Android)**: Technician-facing app with in-app messaging, counter-offers, schedule/task management, TripLog mileage tracking, and payment tools (Direct Deposit, Zelle®, PayPal).
- **Integration & API Ecosystem**: Integrations with common field service management systems, customer service platforms, ERPs, and third-party APIs.
- **Managed Services / Platform Partners**: Includes managed recruitment support, long-term project staffing via EOR, Platform Management Partners, and 24/7/365 support.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue ~$180M; Total funding $30.2M (per LinkedIn company data)
- **Headcount**: 1,435 employees (+13.3% YoY, +273 people), distributed across 18 countries including US, Bangladesh, Canada, Brunei, and North Macedonia
- **Scale**: 7,000+ field service companies and 425,000+ sites serviced across the U.S. and Canada; 1M+ work orders completed annually; 98% success rate
- **Notable Investors/Partners**: Not publicly disclosed; the company has completed 1 prior funding round. Historically, they acquired Field Solutions (backed by SGE) and partnered with HIS to create a large AV installer network.

## Competitive Advantages
- **Large, vetted labor pool**: Extensive network of independent technicians covering 20+ service types, giving companies geographic flexibility and on-demand scalability.
- **Proprietary matching & quality algorithms**: Provider Success Score and Skills Engine reduce the risk of bad hires and improve match accuracy.
- **Data network effects**: MarketSmart Insights aggregate millions of work orders, enhancing pricing and coverage intelligence that competitors cannot easily replicate.
- **Integrated end-to-end workflow**: From dispatch to payment, the platform provides visibility, control, and compliance (including insurance coverage – General Liability, Professional Liability, OAI).
- **Strong brand and category leadership**: Field Nation is described as “#1 labor marketplace for IT field service,” with long-standing market presence since 2008.

## Strategic Focus
- **Technology modernization**: Transitioning from a PHP/MySQL backend to Node.js microservices exposed via REST APIs, running on AWS with Docker and Kubernetes orchestration.
- **Expanding gig-based field service adoption**: Encouraging companies to supplement full-time technicians with vetted on-demand labor through the marketplace.
- **Scaling platform capabilities**: Investing in automation (Auto Dispatch), predictive analytics (Provider Success Score), and more robust integrations.
- **Two-continent operational presence**: Growing and supporting a distributed workforce across the U.S. and Bangladesh, with a focus on high-performance culture and career mobility.

## Why Work Here
- **Culture & values**: Emphasizes curiosity, collaboration, mutual development, and a “high-performance culture” where employees are empowered to solve complex problems.
- **Hybrid & flexible work**: Minneapolis office plus a flexible hybrid model (e.g., 2 days in-office / 3 days remote in Dhaka). The U.S. team similarly operates in a flexible, hybrid way with designated “Field Weeks” for team retreats.
- **Benefits**: Unlimited PTO + paid vacation bonus, summer/winter team retreats, quarterly team outing budgets, occasional gifts, maternity/paternity leave, and whole-person benefits.
- **Engineering environment**: Fast-paced, collaborative engineering culture; modern stack (React, React Native, Redux, Node.js, PHP, MySQL, AWS, Docker, Kubernetes); opportunities to work on products supporting the gig economy.
- **Career development**: “Career defining moments” and a strong internal emphasis on growth; talent acquisition process is designed to be transparent and supportive.

## Sources
1. [fieldnation.com — Careers](https://fieldnation.com/careers)
2. [linkedin.com — Field Nation company profile](https://linkedin.com/company/field-nation)
3. [fieldnation.com — Our Story](https://fieldnation.com/our-story)
4. [fieldnation.com — Core Platform Capabilities](https://fieldnation.com/llm-info)
5. [jobs.lever.co — Field Nation Software Engineer job posting](https://jobs.lever.co/fieldnation/6a0bb6af-674c-4691-9976-f591d2b81642)

## Other roles at Field Nation

- [Sr. FP&A Analyst](https://feeny.ai/job/sr-fp-a-analyst-field-nation-minnesota-cprfs5jpevyz) — Minnesota
- [Solution Engineer](https://feeny.ai/job/solution-engineer-field-nation-minnesota-d97f0kpmrdsx) — Minnesota
- [Program Manager, Professional Services](https://feeny.ai/job/program-manager-professional-services-field-nation-minnesota-9xjzbcmxv45z) — Minnesota
- [Marketplace Onboarding Coordinator](https://feeny.ai/job/marketplace-onboarding-coordinator-field-nation-dhaka-8hh1phq1h5dw) — Dhaka, Bangladesh
- [Security Governance & Compliance Manager](https://feeny.ai/job/security-governance-compliance-manager-field-nation-minnesota-wa07yg9hcqtn) — Minnesota
- [Senior Accountant](https://feeny.ai/job/senior-accountant-field-nation-minnesota-m2fxhayznpz6) — Minnesota
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