--- title: 'Onboarding Specialist at fonio' canonical: 'https://feeny.ai/job/onboarding-specialist-fonio-vienna-951c4tjyggpd' type: 'job' last_seen: '2026-10-29' --- # Onboarding Specialist at fonio - **Company:** fonio - **Location:** Vienna, Austria - **Compensation:** €65k–€80k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-29 - **Apply:** https://jobs.ashbyhq.com/fonio/9c194b9c-62c5-4bcf-a8f6-074608c8e47c ## Job description ## About fonio We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world's first fully automated CRM. 10,000+ customers. >€5M ARR. ~30% monthly growth. Target until EOY: €30M. We live ownership: you own your work end-to-end. No politics, few meetings, direct feedback. ## Your Role You make every new fonio teammate feel at home from day one. You own the journey from signed offer to fully ramped, and help international colleagues relocate across countries, from Spain and Austria to the UK, the US, Poland and beyond. - Onboarding experience: Build the fonio way of joining: pre-boarding, day one, first 90 days. Welcome kits, buddies, team playbooks. Automate it so it scales with our hiring. - Go-to person: Act as the primary point of contact for every new joiner. Answer fast, solve issues, and run onboarding sessions on our tools and ways of working. - Stakeholder Management: Become the sparring partner with Department Leads in order to build engaging and interactive sessions. Make it fun! - Ready on day one: Align with People Ops, IT and hiring managers so access, equipment and paperwork are complete before day one. - Progress & accuracy: Monitor every onboarding, track completion and follow up on open items. Keep documentation, employee records and system access accurate and up to date. - Compliance: Make sure every onboarding and relocation meets internal policies, data protection (GDPR) and local labor and immigration rules. - Relocation & global mobility: Run international relocations end-to-end in every country we hire in: visas and work permits, residence and local registrations, Social Security enrollment, bank accounts, housing. Build country playbooks and manage relocation and immigration partners. - Expat taxation: Guide new joiners on tax residency, double taxation, social security coordination and local expat tax regimes, together with external advisors. - Feedback loop: Spot bottlenecks. Measure how new joiners feel and how fast they ramp. Keep improving. What to Expect - Solo, end-to-end ownership of how people join fonio. - Close collaboration with People Ops, hiring managers and the founders. - Direct impact: you shape everyone's first impression of fonio. ## What You Bring - 3+ years in onboarding, employee experience or global mobility, ideally startup or scale-up. - Hands-on experience relocating employees across multiple countries (EU and non-EU). - Know-how in international immigration (EU, UK, US) and expat taxation. - An eye for experience and brand. - AI and automation/workflow skills. - People-first, low ego. You thrive under intensity. - Strong English skills; German is a strong plus. ## What We Offer - €65,000 to €80,000 - Equity - Relocation support - Daily lunch and dinner - Equipment of your choice - Regular team off-sites - On-site in Barcelona, working directly with the core-team When you go the extra mile - Dinner on us when you stay late - Ride home covered when you work past late hours Hiring Process - 20 min intro call - 30 min skill interview - 20 min culture call ## About fonio ## Company Overview - **One-liner**: fonio is a European AI platform that provides AI phone assistants and omnichannel customer communication solutions for small and medium-sized businesses. - **Entity Type**: Private (Seed stage) - **Headquarters**: Vienna, Austria - **Founded**: 2024 - **Founders**: Daniel Keinrath (CEO) and Matthias Gruber (CTO) ## Core Business - **Primary industry**: AI-powered customer communication / Telecommunications - **Target customers**: B2B, primarily small and medium-sized businesses (SMBs) with high volumes of customer calls - **Mission or purpose statement**: To ensure no lead, customer, or opportunity is missed by providing 24/7 AI-powered communication across phone, WhatsApp, email, and chat. ## Products & Services - **AI Phone Assistant**: An AI agent that handles inbound and outbound calls, capable of scheduling appointments, answering inquiries, processing orders, and transcribing conversations. It features speech recognition for difficult dialects, turn-detection for natural conversation flow, and real-time emotion recognition. It can be set up in under 10 minutes with no coding required. - **Omnichannel Platform**: Expanding beyond voice to include WhatsApp (already live), with email and chatbot support to follow. The platform integrates with CRMs, calendar tools, and databases via native integrations and APIs. - **Proprietary Calendar**: An AI-native calendar tool that is already live as part of the platform. - **Proprietary CRM**: A CRM purpose-built for AI-driven customer interactions, expected to launch by the end of Q3 2026. ## Market Standing - **Valuation/Market Cap**: $140 million valuation (as of June 2026, per seed round) - **Key Metric**: Total funding of over $20 million, including a $17 million seed round led by 20VC (June 2026) and a €3 million angel round (December 2025). - **Notable Investors/Partners**: 20VC (lead), with participation from founders and executives of Synthesia, HubSpot, and Revolut. Previous angel investors include early backers of Facebook and Airbnb. - **Growth Signals**: - Over 7,000 customers across nine markets (Austria, Germany, Switzerland, France, Italy, Poland, Brazil, UK, USA) - Automates over 2 million calls per month - Growing at roughly 40% month-over-month - Acquired competitor fluently in September 2025 - Added $1 million in ARR in April 2026 alone, targeting a 5x increase by year-end - Opening offices in New York, Munich, Milan, Paris, London, Warsaw, and Barcelona ## Competitive Advantages - **Proprietary European Infrastructure**: Develops its own orchestration layer and models (speech recognition, turn-detection, emotion recognition), ensuring all data remains in the EU on servers in Nuremberg, Germany. This differentiates them from competitors who white-label US services. - **High End-to-End Resolution Rate**: In roughly 90% of cases, the AI agent conducts a fully human-like conversation and resolves the inquiry without needing to route it to a human. - **Builder-Heavy Team**: Over half the team are former founders, operations leaders, or people who have scaled products at companies like Canva. ## Strategic Focus - **Omnichannel Expansion**: Moving beyond voice to become a full omnichannel platform (WhatsApp, email, chat). - **International Expansion**: Establishing physical offices in key markets (New York, Munich, Milan, Paris, London, Warsaw, Barcelona) after recent launches in the UK and US. - **Building an AI-Native Tool Ecosystem**: Developing a proprietary calendar and CRM to create a complete, integrated platform for customer communication. ## Why Work Here - **Rapid Growth & Impact**: The company is in a phase of hypergrowth (40% MoM), and employees are "still early enough that your work will genuinely shape the culture, the product, and the company." [fonio.ai/en/careers](https://www.fonio.ai/en/careers) - **Culture**: Described as fast, committed, and in-office by default. The team emphasizes moving fast and having fun. Most roles are Vienna-based, with the expectation of being in the office most days. - **Remote Options**: Engineering roles are fully remote (within ±3 hours of CET). For other roles, there is a temporary relocation to Vienna for onboarding (1-3 months), followed by relocation to the target market. - **Relocation Support**: The company sponsors travel and accommodation in Vienna for the onboarding period and offers full relocation support for moving to target markets. - **Team Size**: Around 40-50 people, with plans to double by the end of the year. - **Hiring Process**: A 3-4 step process: 15-minute intro call, 30-45 minute skills interview (sometimes with a case study), potentially a deeper skills or leadership interview, and a final 20-minute culture call with both founders. [fonio.ai/en/careers](https://www.fonio.ai/en/careers) ## Sources 1. [fonio.ai - Product Page](https://www.fonio.ai/en) 2. [fonio.ai - Careers Page](https://www.fonio.ai/en/careers) 3. [fonio.ai - Press Section](https://www.fonio.ai/en/press) 4. [fonio.ai - Seed Funding Press Release](https://www.fonio.ai/en/news-cool-stuff/pr-14mio-seed-funding-20vc) 5. [LinkedIn - fonio.ai](https://at.linkedin.com/company/fonio-ai) ## Other roles at fonio - [Country Manager (US)](https://feeny.ai/job/country-manager-us-fonio-new-york-gz6qy2815qp3) — New York, NY - [Sales Lead (US)](https://feeny.ai/job/sales-lead-us-fonio-new-york-hqnbsm9dhknv) — New York, NY - [Account Executive (US)](https://feeny.ai/job/account-executive-us-fonio-new-york-y1ay5cbepgy8) — New York, NY - [Product Designer](https://feeny.ai/job/product-designer-fonio-vienna-1eg2f1jmxgyg) — Vienna, Austria - [People Operations Manager (US)](https://feeny.ai/job/people-operations-manager-us-fonio-new-york-6bjy1qms30fv) — New York, NY - [Forward Deployed Engineer - Spanish](https://feeny.ai/job/forward-deployed-engineer-spanish-fonio-europe-pcf13sx43zn5) — Europe - [Forward Deployed Engineer - Italian](https://feeny.ai/job/forward-deployed-engineer-italian-fonio-europe-b7z9gdqtgb2h) — Europe - [Forward Deployed Engineer - French](https://feeny.ai/job/forward-deployed-engineer-french-fonio-europe-4t590an6qmyb) — Europe - [Forward Deployed Engineer - UK](https://feeny.ai/job/forward-deployed-engineer-uk-fonio-london-javwvp38789v) — London, United Kingdom - [Growth Influencer Marketing (m/w/d)](https://feeny.ai/job/growth-influencer-marketing-m-w-d-fonio-vienna-m27gfk98c9mb) — Vienna, Austria