--- title: 'Onboarding Specialist at Panoptyc' canonical: 'https://feeny.ai/job/onboarding-specialist-panoptyc-philippines-804gxkz058fg' type: 'job' last_seen: '2026-09-08' --- # Onboarding Specialist at Panoptyc - **Company:** Panoptyc - **Location:** Philippines - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/panoptyc/992bc429-8dde-4908-99c4-93da4e0fe287 ## Job description [https://app.ashbyhq.com/api/images/user-content/d79356cb-21b1-41b5-8e25-ceef94f4456f/15b5c8b2-0384-4cce-8042-eedef2d97e31/image.png] ## ONBOARDING SPECIALIST (REMOTE, PHILIPPINES) ## POSITION OVERVIEW: The Onboarding Specialist is responsible for ensuring that customer locations are accurately and promptly onboarded once cameras are installed. This role manages the onboarding process from initial camera setup and verification through market report validation and successful activation, ensuring each location meets all requirements before being handed over for monitoring and investigation. The Onboarding Specialist works closely with customers and internal teams to identify and resolve onboarding issues, maintain accurate location data, and ensure a smooth transition from installation to active monitoring. ## KEY RESPONSIBILITIES: - Ensure timely and accurate onboarding of new customer locations. - Verify cameras, market reports, transaction data, and location setup. - Identify, resolve, and escalate onboarding issues as needed. - Follow established onboarding processes, timelines, and requirements. - Maintain accurate records and provide timely status updates. - Coordinate with customers and internal teams to resolve onboarding concerns. - Ensure locations are fully prepared and meet all requirements before activation. - Contribute to process improvements to minimize onboarding errors, delays, and inefficiencies. ## REQUIRED QUALIFICATIONS: - Excellent verbal and written English skills. - Strong problem-solving, data entry, and communication abilities. - Experience with Google Sheets and data analysis. - Full-time availability (40 hours/week) U.S. Eastern Time. WHY JOIN PANOPTYC? - Competitive hourly rate: USD 2.0/hr. - Be part of an AI‑driven startup focused on innovative loss‑prevention. - Remote work with a global team dedicated to making a real impact in retail security. ## About Panoptyc ## Company Overview - **One-liner**: Panoptyc provides an AI-powered surveillance platform that helps grocers, retailers, and micro market operators detect and prevent theft in real time. - **Entity Type**: Private (Series stage not publicly disclosed) - **Headquarters**: Birmingham, Michigan, USA - **Founded**: 2019 - **Founders**: Mac Bolak ## Core Business - Primary industry/industries: Retail loss prevention, AI security, Computer Vision - Target customers: B2B — grocers, convenience stores, micro market operators, dining facilities, and major retailers - Mission or purpose statement: "Protect what matters" — using AI to eliminate retail shrink ## Products & Services - **Panoptyc AI Platform**: A computer vision and machine learning system that detects suspicious behavior at self-checkout, cashier lanes, and back-of-house areas. It provides real-time alerts and video evidence, catching over 400,000 thefts per year. The platform anonymizes individuals for privacy while focusing on behavioral anomalies. - **Free Shrink Audit**: A consultative service where Panoptyc’s loss prevention experts analyze a retailer’s current shrinkage data to identify the source of losses and recommend tailored solutions. - **Custom ROI Calculator**: A tool provided during the sales process to help potential customers estimate savings based on their specific store profile. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Protects over 20,000 retail locations across the United States; catches over 400,000 retail thefts per year. - **Notable Investors/Partners**: Not publicly disclosed; founder Mac Bolak was initially approached by an investor who saw parallels between his sports AI technology and retail theft detection. - **Growth Signals**: The company reports an average 30% shrink reduction within 6 months for its customers. It has expanded from back-of-house (employee break rooms, cafeterias) to front-of-house (self-checkout, shoplifting prevention). Its stated goal is to scale to protect 1 million retail locations worldwide. ## Competitive Advantages - **Proven AI Moat**: Panoptyc’s technology originated from action-detection algorithms originally built for analyzing basketball games — a unique foundation that translates directly to detecting theft events (e.g., under-ringing, walkouts, cancellations). - **Privacy by Design**: The system uses advanced anonymization techniques to protect individual privacy while still catching theft, an important differentiator in employee-monitoring contexts. - **Deep Integration**: Seamlessly works with existing point-of-sale systems and camera infrastructure, lowering the barrier to adoption. - **Real-Time & Post-Incident Capabilities**: Evolved from after-the-fact review to real-time theft detection, allowing instant prevention rather than just documentation. ## Strategic Focus - **Real-Time Theft Detection**: Moving from post-incident analysis to instant prevention across the entire retail environment. - **Front-of-House Expansion**: Extending from back-of-house (employee areas) to self-checkout, shoplifting, and overall customer-facing theft prevention. - **Scale to 1 Million Locations**: Ambitious global expansion plan, driven by strategic partnerships and continuous AI innovation. - **Retail Security Shield**: Creating a comprehensive solution that covers the full retail environment — from employee break rooms to customer-facing areas. ## Why Work Here - **Mission-Driven Impact**: Employees work on technology that directly reduces retail theft and helps businesses recover millions in losses. - **Culture of Ownership**: The team values urgency, accountability, and practical, scalable solutions — described as "moving quickly and taking ownership." - **Remote-Friendly**: While the HQ is in Birmingham, Michigan, the company supports remote work across the United States, with some roles listed as fully remote (e.g., Lead Embedded Systems Engineer, Business Development Representative). - **Growth Trajectory**: With 20,000+ locations protected and a target of 1 million, the company is in a high-growth phase, offering career acceleration opportunities. - **Real-World AI Application**: Engineers and product people get to work on cutting-edge computer vision and machine learning challenges with a clear, measurable impact on the physical world. ## Sources 1. [panoptyc.com](https://panoptyc.com/about-us/) 2. [panoptyc.com](https://panoptyc.com/) 3. [panoptyc.com](https://panoptyc.com/careers/) 4. [builtin.com](https://builtin.com/company/panoptyc) 5. 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