---
title: 'Onboarding Specialist (Shift Work) at Fresha'
canonical: 'https://feeny.ai/job/onboarding-specialist-shift-work-fresha-pristina-2aa0cxfch1mx'
type: 'job'
last_seen: '2026-09-07'
---

# Onboarding Specialist (Shift Work) at Fresha

- **Company:** Fresha
- **Location:** Pristina, Kosovo
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-08-26
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/fresha/1a613b4e-8fdf-4152-bdc8-057f37f54a9f

## Job description

The AI-powered OS for beauty, wellness and self-care

## About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Salary: 910 EUR Gross Per Month Target Start Date: July 1st 2026 Location: Pristina, Kosovo Work Setup: 5 days per week in office

This role will require you to work shifts on a scheduled basis: 8am - 5pm / 3pm - 12am

## Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional Onboarding Specialist to join our global business at this time of rapid expansion.

Reporting into Head of Onboarding and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.

This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact..

To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week from the Pristina office: Prime Residence Pejton, Rruga Ukshin Hoti, Prishtina 10000

## Key Accountabilities

- Confidently communicate the onboarding process and set expectations of the project plan.
- Guide and train partners on the Fresha platform to encourage platform adoption
- Provide quality assurance and demonstrate attention to detail during the onboarding process.
- Onboarding lead time; an average of 7 business days per Onboarding Specialist.
- Track project timelines, task progression and record correspondence.

Partner Onboarding

- Lead the partner onboarding journey; manage potential risks and handle objections.
- Understand our partners business requirements and challenges that Fresha will help solve.
- Be curious about the beauty & wellness industry and be familiar with their business operations.
- Scope competitor software, document processes and make continuous improvement a priority.
- Guide, educate and provide product training to ensure a seamless partner handover experience.
- Create and share training materials (video recordings, meeting notes and help centre articles).
- Focus on making sure they actively use our system and utilise our payment/add-on features.
- Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions.
- Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.
- Assist our partners in getting the best possible onboarding experience.

Additional Ad-Hoc

- Ensure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline, supporting partners through banking and KYC verification processes; while being compliant.
- Proactively search for opportunities to improve features, internal processes & partner experience.
- Collaborate with teams across multiple timezones and work in markets with different languages.
- Report issues to the support team to ensure product or migration tools problems are resolved.
- Assisting ad-hoc product questions and partner data migration requests.
- Cover other team members and partner projects - at Fresha, we win as a team.

This list is not exhaustive and there may be other activities the Onboarding Teams are tasked with.

## Skills, Experience & Qualifications Required

- Commercially minded, understanding critical needs of Partners onboarding.
- Managing expectations of a partner right from the start.
- Exceptionally high organisational and time management skills.
- Excellent oral and written communication skills in English.
- Proficient in Excel and data cleaning an asset.
- Project coordination experience or certification highly desired.
- Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment is an asset.
- Ability to identify problems and opportunities as well as offer or implement actions and solutions.
- Strong analytical and troubleshooting skills.
- An ability to influence others through effective communication and negotiations.
- Flexible and comfortable working in a fast-paced and changing environment.
- Creative thinking and problem-solving mindset.
- Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.
- Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required.
- Self-starter and highly proactive approach.
- Additional Languages are an asset.

Interview Process

- Skills & Experience - In-person meeting with Managing Director (30 mins)
- Technical Ability & Cultural Assessment - Panel video-call with Hiring Team (1 hour)

We aim to finalise the entire interview process and deliver feedback within 2 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

## About Fresha

## Company Overview
- **One-liner**: Fresha operates the world’s leading marketplace platform for the beauty, wellness, and self-care industry, connecting consumers with local professionals and providing businesses with an all-in-one booking and management software.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Not publicly available (company founded in 2015 under Surge Ventures Inc)

## Core Business
- **Primary industry/industries**: Beauty & Wellness Technology, Marketplace Platform, SaaS
- **Target customers**: B2B (salons, barbers, spas, medspas, wellness studios) and B2C (consumers booking self-care services)
- **Mission or purpose statement**: To reshape the global beauty and wellness industry by providing a seamless, all-in-one platform for businesses and consumers.

## Products & Services
- **Fresha Marketplace (Consumer App)**: A mobile and web platform for consumers to discover, book, and pay for beauty and wellness appointments with local professionals.
- **Fresha Business Platform (SaaS)**: An all-in-one business management software for salons, spas, and clinics. Includes appointment scheduling, point-of-sale (POS), client management, marketing automation, loyalty programs, inventory management, and team coordination.
- **Fresha Payments**: Integrated payment processing and financial services for partner businesses.
- **Marketing & Growth Tools**: Automated marketing, SEO tools, and integrations with Instagram, Facebook, and Google to help businesses attract new clients.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: $428M annual revenue (latest estimate); $35 billion+ in gross merchandise volume (GMV) processed to date; 130,000+ partner businesses; 450,000+ professionals; 1 billion+ appointments booked.
- **Notable Investors/Partners**: Raised $52.5M in Series C (December 2021) and additional funding via convertible notes. Specific lead investors not listed in provided data, but prior rounds include seed, Series A, and convertible notes from multiple investors.
- **Growth Signals**: 47.9% headcount growth YoY (+267 people); operates in 120+ countries; offices in 12 locations across 6 countries; strong talent inflow from competitors like Treatwell, Booksy, and Mindbody; 114 active job postings.

## Competitive Advantages
- **Scale & Network Effects**: With 130,000+ businesses and 450,000+ professionals, Fresha has a massive, self-reinforcing marketplace. More consumers attract more businesses, and vice versa.
- **All-in-One Platform**: Combines booking, payments, marketing, and inventory management in a single solution, reducing the need for multiple vendors for salon owners.
- **Global Reach**: Operating in 120+ countries with localized offices in key markets (UK, US, Poland, Australia, UAE, Netherlands, etc.), giving it a truly global footprint.
- **Zero-Commission Model (for businesses)**: Unlike many competitors, Fresha does not charge a commission on bookings, making it highly attractive for small businesses.

## Strategic Focus
- **Global Expansion**: Opening new offices and hiring in emerging markets (Brazil, South Africa, Philippines, Mexico) to capture more of the global beauty and wellness market.
- **Product Development**: Continued investment in engineering, data, and product teams to enhance the platform’s AI, personalization, and automation capabilities.
- **Enterprise & Multi-Location Growth**: Targeting larger salon chains and multi-location businesses with advanced features and dedicated account management.
- **Payments & Financial Services**: Deepening the payments and fintech layer to drive revenue and stickiness.

## Why Work Here
- **Growth & Scale**: Fresha is growing rapidly (47.9% headcount growth YoY) and processes over 1 billion appointments. Employees can have a massive impact on a platform used by millions.
- **Global & Distributed**: With offices in London, Warsaw, New York, Sydney, Dubai, and more, Fresha offers a truly international work environment. The workforce spans 41 countries.
- **Culture**: The company describes itself as "dynamic, disruptive," and focused on getting things done. Values include empathy, imagination, creativity, and commitment.
- **Engineering & Product Focus**: Strong technical teams (138 people in technical roles) working on a world-class product. The CTO and VP of Architecture & Data Engineering are active leaders.
- **Work Policy**: Hybrid/office presence expected at major hubs (London, Warsaw, etc.), with remote flexibility in certain roles. 114 open positions as of the latest data.
- **Employee Sentiment**: Mixed (3.1/5.0 on employer rating). Culture (3.0) and career growth (3.3) are rated slightly higher than work-life balance (2.9), indicating a fast-paced environment.

## Sources
1. [LinkedIn - Fresha Company Page](https://www.linkedin.com/company/heyfresha)
2. [Fresha Careers Page](https://www.fresha.com/careers)
3. [Fresha Official Website](https://www.fresha.com/en-GB)
4. [CB Insights - Fresha Profile](https://www.cbinsights.com/company/shedul)
5. [Fresha Open Positions](https://www.fresha.com/careers/openings)

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