--- title: 'Onboarding Team Lead at Numeral' canonical: 'https://feeny.ai/job/onboarding-team-lead-numeral-san-francisco-jm8cv5c1hpgy' type: 'job' last_seen: '2026-10-28' --- # Onboarding Team Lead at Numeral - **Company:** Numeral - **Location:** San Francisco, CA - **Compensation:** $150k–$180k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-28 - **Apply:** https://jobs.ashbyhq.com/numeral/53f7e5e3-2c04-4808-a0af-8e49289a4b79 ## Job description About Numeral: At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance. We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale. Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others. About the role: We’re looking for an Onboarding Team Lead to manage and scale our implementation engine. We’ve hit an inflection point: our customer base is surging, and we need a leader to transform our onboarding from a high-touch manual process into a scalable, tech-enabled machine. You’ll oversee a team of 10+ Implementation Managers. This isn't just a "people management" role. You’ll be a true player-coach, owning a book of ~10 accounts yourself so you stay close to the work and can coach your team from firsthand experience. You will be the architect of our customer’s first impression. You’ll own the metrics, refine the playbooks, and ensure that as we scale, our "white-glove" reputation remains intact. This is a high-impact leadership role for someone who thrives in ambiguity, builds structure from chaos, and knows how to scale both people and processes. What you'll do: - Team Leadership & Development - Lead from the Front: Own ~10 customer implementations end-to-end. Staying hands-on keeps you sharp on our product, our customers, and the real friction points your team faces, so your coaching is grounded in reality. - Manage & Coach: Oversee a high-performing team of 10+ Implementation Managers, providing the mentorship needed to navigate complex tax logic and customer hurdles. - Build the Bench: Own hiring, onboarding, and ongoing training as we continue to expand the team, and foster an environment of extreme accountability, urgency, and customer obsession - Performance & Operational Design - Own the Metrics: Drive team-level outcomes including Time-to-Value (TTV), onboarding completion rates, and CSAT. - Systematize Growth: Move us from "heroics" to "systems." Build and refine scalable playbooks and internal tooling that allow us to handle 5x the volume without sacrificing quality, using AI to refine and improve processes - Data-Driven Decisions: Use data to identify bottlenecks, forecast capacity, and proactively address individual or process gaps. - Customer Experience & Cross-Functional Leadership - Strategic Support: Act as the primary escalation point for complex implementations and step in to support our most high-value, strategic customers. - Product Feedback Loop: Partner closely with Product and Engineering to translate frontline insights into roadmap influence, identifying where the product can "self-serve" steps currently handled manually - Define the Future: Help define how onboarding evolves as Numeral expands its product offering beyond initial compliance. What you'll bring: - Player-Coach DNA: You genuinely enjoy rolling up your sleeves. You’re energized by managing your own book of business while developing others, and you don’t see hands-on work as “beneath” a leadership role. - The Scaler: 5+ years of experience in implementation, onboarding, or operations, with at least 2+ years specifically managing or leading teams through high-growth phases. - AI Fluency: You use AI to improve team efficiency or customer workflows. - Technical Intuition: You don't need to be an engineer, but you are comfortable discussing APIs, data migrations, and complex logic. - Process-Building Mindset: Proven ability to design workflows from scratch and iterate on them as the product evolves. - High Ownership: A bias for action and the "figure-it-out" factor required in an early-stage startup. - Communication: Excellent skills across both technical and non-technical stakeholders. Nice to haves: - Experience managing onboarding/implementation in a high-growth SaaS or Fintech environment. - Experience supporting mid-market or enterprise customers. - Comfort with data analysis (SQL, advanced spreadsheets) to drive operational improvements. Location: - This role is hybrid (3 days a week in our SF or NYC office) What we offer: - Competitive salary and equity - you'll share directly in the company's success - Full medical, dental, and vision coverage - Wellness perks like Headspace and the Peloton One App - 401(k) to help you build long-term financial security - Relocation assistance to NYC or SF (if needed) - Lunch and snacks when you're in the office - Regular team offsites and company events as we grow - A culture built on ownership - your work matters and people will see it! ## About Numeral ## Company Overview - **One-liner**: Numeral is an AI-native, end-to-end sales tax compliance platform that automates registration, filing, calculation, and remittance for e-commerce and SaaS businesses. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2022 - **Founders**: Sam Ross and Matt DuVall ## Core Business - **Primary industry**: Financial Services – Sales Tax Compliance / Fintech - **Target customers**: B2B – e-commerce brands, SaaS companies, and any business with multi-state or international sales tax obligations. - **Mission / purpose**: To make sales tax compliance fast, easy, and worry-free so businesses can focus on growth. ## Products & Services - **Numeral Platform**: End-to-end sales tax compliance – automated registration (nexus monitoring), calculation and collection via API, filing, and remittance with white-glove support. - **Global VAT Support**: Coverage for 80+ countries and tens of thousands of jurisdictions. - **Virtual Mailboxes**: Scanning, reading, and responding to physical tax correspondence from state and local governments. - **Exemption Certificate Management**: Verification and storage of exemption certificates to protect during audits. - **Reporting & Dashboards**: Detailed filing history and compliance analytics. ## Market Standing - **Valuation / Market Cap**: Not publicly available (latest round: Series B in October 2025). - **Key Metric**: Total funding of **$57.5M** (Pre-Seed $500K, Seed $4M, Series A $18M, Series B $35M). - **Notable Investors / Partners**: Benchmark, Mayfield Fund, Uncork Capital, Y Combinator. - **Growth Signals**: - Employee headcount of **107** (181.6% YoY growth) – [LinkedIn](https://www.linkedin.com/company/numeralhq). - Trusted by **3,000+ businesses** including Ridge, Eight Sleep, Grüns, and Manus – [numeral.com](https://www.numeral.com/). - Expanding internationally with team members in 7 countries (El Salvador, Brazil, Japan, Spain, South Africa, Mexico, United States). - 39 active job postings (monthly posting growth of +30%). ## Competitive Advantages - **AI-native platform**: Leverages artificial intelligence for accuracy and scale across thousands of tax jurisdictions. - **Filing guarantee**: Numeral guarantees on-time filings and pays penalties & interest if they miss a deadline. - **End-to-end coverage**: Registration, calculation, filing, remittance, and virtual mailbox in a single solution. - **Deep integrations**: Connects with billing platforms and custom checkouts via the Numeral Tax API. - **Founder pedigree**: Co-founders scaled 9-figure businesses and led engineering teams at Stripe, Notion, and Box – [Y Combinator](https://www.ycombinator.com/companies/numeral). ## Strategic Focus - **AI-driven automation**: Continuing to build intelligent workflows that reduce manual tax work. - **Global expansion**: Expanding international VAT coverage and supporting cross-border compliance. - **Customer growth**: Scaling the customer base beyond early adopters to serve mid-market and enterprise companies. - **Talent acquisition**: Aggressively hiring across engineering, sales, customer success, and tax operations – [careers](https://www.numeral.com/careers). ## Why Work Here - **Culture**: "Scrappy, gets stuff done, moves the ball forward" – built by former operators and engineers from Stripe, Notion, and Airbnb. - **Work policy**: Hybrid – HQ in San Francisco with remote options within the US (as noted on Y Combinator jobs). - **Benefits**: Competitive salary, meaningful equity (stock options), comprehensive health/wellness perks, top-of-the-line equipment. - **Growth potential**: One of the fastest-growing Y Combinator companies; employees get to shape a platform in a massive, underserved market. - **Team**: Small but rapidly growing (107 employees) with a flat structure and direct access to founders. ## Sources 1. [numeral.com/about](https://www.numeral.com/about) 2. [numeral.com](https://www.numeral.com/) 3. [numeral.com/careers](https://www.numeral.com/careers) 4. [linkedin.com/company/numeralhq](https://www.linkedin.com/company/numeralhq) 5. [ycombinator.com/companies/numeral](https://www.ycombinator.com/companies/numeral) ## Other roles at Numeral - [Partner Manager, ERP](https://feeny.ai/job/partner-manager-erp-numeral-united-states-8q2pryp5n0r2) — United States - [Strategic Finance Lead](https://feeny.ai/job/strategic-finance-lead-numeral-new-york-3v8t01eqjxjv) — New York, NY - [Customer Success Lead](https://feeny.ai/job/customer-success-lead-numeral-san-francisco-rmvyj6yxgkat) — San Francisco, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-numeral-salt-lake-city-mmm2t9ge96vk) — Salt Lake City, UT - [Software Engineer, Platform](https://feeny.ai/job/software-engineer-platform-numeral-san-francisco-epkmfawkhkpb) — San Francisco, CA - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-numeral-austin-js1jb8djk0wg) — Austin, TX - [Software Engineer, Growth](https://feeny.ai/job/software-engineer-growth-numeral-new-york-ra9z52jqcwnb) — New York, NY - [Tier 2 Support Specialist](https://feeny.ai/job/tier-2-support-specialist-numeral-salt-lake-city-5dz3v8mx8xsq) — Salt Lake City, UT - [Onboarding Manager](https://feeny.ai/job/onboarding-manager-numeral-san-francisco-794vsza6mvmg) — San Francisco, CA - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-numeral-united-states-yfe7vtjnrfmq) — United States