---
title: 'Online Ordering Onboarding Representative at Slice'
canonical: 'https://feeny.ai/job/online-ordering-onboarding-representative-slice-ohrid-dg91nemkdan2'
type: 'job'
last_seen: '2026-09-13'
---

# Online Ordering Onboarding Representative at Slice

- **Company:** Slice
- **Location:** Ohrid, North Macedonia / Skopje, North Macedonia
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://slice.careers/careers-listing?gh_jid=8179587

## Job description

Online Ordering Onboarding Representative

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Challenge To Solve

Getting a shop live is only the first step. Your challenge is to create a smooth onboarding experience that drives early adoption, builds partner confidence, and sets each shop up for long-term success with Slice while identifying risks and opportunities for growth along the way.

## The Role

We’re looking for an Onboarding Representative to own the go live process for our Online Ordering Shops and drive adoption among net new and existing Slice partners. You will lead shop onboarding and configuration, set up hardware and software, deliver customer training and early lifecycle support, and proactively manage retention and expansion opportunities. Your role is critical in establishing Slice as a trusted partner, helping shop owners adopt and maximize the value of our platform, from go-live through growth and churn prevention.

This is a cross-functional position, partner closely with Sales, Data Entry, Menu, and all shop-facing and supporting teams.

## What you’ll do

- Own the go-live process for shops adopting Online Ordering both Net New and Existing
- Become an expert in Slice’s solutions and offerings, providing an outstanding onboarding experience that ensures success, overcomes objections and reinforces shop buy in
- Proactively reach out, monitor and manage your portfolio’s health, identify at-risk accounts and reach out to ensure shop success, as well as prevent downgrades and churn
- Provide outstanding customer experience to newly joined partners by handling issues and requests with urgency and care
- Build long term relationships with shop owners and staff
- Provide feedback and recommendation based on shop conversations and requests

What we're looking for:

- Excellent verbal and written English skills (Fluent Spanish is a strong plus)
- Strong communication, selling and upselling skills
- 1+ years of Account Management, Sales or Customer & Restaurant Support experience
- Proficient in Google Docs and Excel
- Self starter and self motivator with excellent time management and ability to prioritize high-impact tasks
- Excellent listener who is assertive, persistent, and persuasive
- Eager to learn and grow in a fast-paced exciting startup environment
- Adaptable and able to think on your feet in dynamic situations
- Able to balance speed with thoroughness and manage multiple tasks simultaneously

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 2-3 weeks to complete and you’d be expected to start on a specific date.

- Application
- 30 minute introductory meeting with Recruiter
- 30 min Interview with Onboarding Manager
- 30 min Interview with Director, Inside Sales
- Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

## About Slice

## Company Overview
- **One-liner**: Slice provides zero-cost credit card processing, POS systems, merchant cash advances, and digital tools to help small and medium businesses accept payments and grow.
- **Entity Type**: Private (Bootstrapped) – no disclosed funding rounds; privately held.
- **Headquarters**: Holmdel, New Jersey, United States
- **Founded**: Approximately 2011 (based on “Fifteen years ago” from 2026)
- **Founders**: Alex Groyzburg (CEO), Nataly Chayka (COO)

## Core Business
- **Primary industry**: Payment processing / Merchant services (Fintech)
- **Target customers**: B2B – small and medium businesses, restaurants, retail stores
- **Mission statement**: “To simplify payment processing and unlock financial opportunities for every business — no matter its size, history, or location.”

## Products & Services
- **Zero Cost Processing (Dual Pricing)**: Merchants can accept credit cards without paying processing fees by offering a cash discount to card-paying customers. Enabled by recent law changes and Slice’s proprietary software.
- **Clover POS Systems**: Countertop, handheld, and mobile devices for dip, tap, swipe, and mobile wallet payments. Includes lifetime hardware warranty and next-day replacement.
- **Slice Capital (Merchant Cash Advance)**: Fast, flexible funding based on future revenue, not credit score. Simple terms and tailored repayment.
- **Loyalty & Gift Card Services**: Built-in loyalty programs and gift card systems integrated with Clover.
- **EZ-QR Menu & Website Showcase**: Smart QR menus, online ordering, and branded websites optimized for mobile.
- **SliceCare™ Support**: 24/7 customer service with under-20-second response time, instant issue tracking via app, and next-day hardware replacement.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over $300 billion in payments processed in 2025 (company-claimed); 20,000+ satisfied clients; 146 employees (as of mid-2026)
- **Notable Investors/Partners**: No external investors disclosed; partners include Clover (device provider) and various charitable organizations (Tunnels to Towers, American Cancer Society, etc.)
- **Growth Signals**: 
  - Named to Inc. Magazine’s Fastest-Growing Companies in 2026
  - Year-over-year employee growth of +35.3% (from ~108 to 146)
  - LinkedIn follower growth of +107.3% year-over-year
  - Active job postings up +200% year-over-year

## Competitive Advantages
- **Zero-cost processing model**: Allows merchants to eliminate processing fees legally, a strong differentiator in the commoditized payments space.
- **Proprietary software & hardware**: Slice’s Dual Pricing Program and Clover integration create a sticky ecosystem.
- **Customer support speed**: Claims under-20-second response time and next-day hardware replacement.
- **Revenue-based funding**: Slice Capital offers fast cash without traditional credit checks, appealing to underserved SMBs.

## Strategic Focus
- Expand merchant base (currently over 20,000) by emphasizing zero-cost processing and all-in-one solutions.
- Deepen product suite with digital ordering, loyalty, and capital offerings to become a full growth partner.
- Scale headcount and sales force (active roles in sales, support, and technology).
- Continue leveraging recent regulatory changes that favor dual-pricing models.

## Why Work Here
- **Culture**: Described as “family-like” with collaboration, transparency, and integrity. Open office with standing desks. Employees are celebrated with bonuses and monetary incentives.
- **Remote/Hybrid**: Some roles are remote (e.g., Technical Support Specialist); sales and installation roles are field-based. Headquarters in Holmdel, NJ with an additional office in New York City.
- **Growth**: Fast-growing company (Inc. 5000 honoree) with 35%+ annual headcount increase. Opportunities for advancement in sales, support, and management.
- **Employee Ratings**: 4.2/5.0 on Glassdoor (80 reviews) – Culture 4.2, Compensation 4.0, Work-Life 3.9, Career 4.1.
- **Notable Perks**: Lifetime hardware warranty, next-day replacements, 24/7 support team; charitable donation per new merchant account.

## Sources
1. [Slice Official Website](https://startslice.com/)
2. [Slice About Page](https://startslice.com/about)
3. [Slice Careers Page](https://startslice.com/careers)
4. [LinkedIn Company Page](https://www.linkedin.com/company/slice-eliminate-processing-fees)
5. [LeadIQ Company Profile](https://leadiq.com/c/slice-merchant-services/5df261889ba577ddcc948492)

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