---
title: 'Online Reputation Team Lead at Surfshark'
canonical: 'https://feeny.ai/job/online-reputation-team-lead-surfshark-vilnius-nnytrcjemmdb'
type: 'job'
last_seen: '2026-09-05'
---

# Online Reputation Team Lead at Surfshark

- **Company:** Surfshark
- **Location:** Vilnius, Lithuania
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/surfshark/81b3f7d4-e800-4adc-8d84-a479c5c7d94d

## Job description

We are looking for a communications professional to lead a dedicated team of online reputation specialists. If you enjoy solving complex communication puzzles and want to play a key role in how a global cybersecurity brand is perceived, this is the role for you.

## IF YOU WANT TO:

- Lead a team of five online reputation specialists responsible for user communication across online channels, sentiment monitoring, reporting, and managing online reputation projects;
- Manage sensitive situations that may negatively impact the brand and coordinate communication strategies when needed;
- Work closely with internal stakeholders, including Product, Legal, PR, and Customer Service, to ensure consistent messaging;
- Represent the online reputation perspective in product development and launches, helping to identify and mitigate potential risks;
- Leverage online sentiment data to identify trends and turn them into actionable areas for improvement;
- Develop and scale standard procedures and communication templates to ensure efficient collaboration.

## AND YOU CAN CHECK OFF:

- Excellent written and verbal communication skills and ability to craft clear, concise, and persuasive messages;
- Proven experience in the field of PR, communication, or online reputation;
- Systematic approach toward problem-solving in unstructured and undefined situations;
- Analytical thinking and willingness to dig into macro- and micro-level details of a situation;
- Strong understanding and use of social platforms such as Reddit, Facebook, X.

## BONUS POINTS IF YOU:

- Have experience in people management, including leading and mentoring a team;
- Know the cybersecurity landscape and trends.

## HERE’S THE DEAL:

- Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
- Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks;
- Tools of your choice: choose the technical equipment and tools you need to do your best work;
- Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
- Work-life balance: with our WFA policy, you can work from almost anywhere in the world;
- More days off: additional vacation days depending on your tenure;
- Premium Surfshark accounts: for you, your family, and friends;
- Gross salary: 3300-4500 Eur/month. Although it may vary depending on your skills and experience.

## About Surfshark

## Company Overview
- **One-liner**: Surfshark is a cybersecurity company that provides a suite of online privacy and security solutions, including a top-rated VPN, antivirus, and data removal tools.
- **Entity Type**: Private (Unicorn, merged under a holding company with Nord Security)
- **Headquarters**: Amsterdam, Netherlands (with offices in Vilnius & Kaunas, Lithuania; Warsaw, Poland; and Berlin, Germany)
- **Founded**: 2018
- **Founders**: Vytautas Kaziukonis

## Core Business
- **Primary industry/industries**: Cybersecurity, Consumer Privacy, VPN Services
- **Target customers**: B2C (individual consumers), with specific programs for journalists, activists, and NGOs
- **Mission or purpose statement**: "To empower people to take full control of their digital lives, raise awareness about evolving online threats, and champion the accessibility and future of the internet."

## Products & Services
For each major offering:
- **[Surfshark VPN](https://surfshark.com/vpn)**: Core virtual private network service, a top-3 global VPN. Includes features like a strict no-logs policy (verified by Deloitte), 100% RAM-only servers, the proprietary WireGuard protocol, and the FastTrack route optimizer.
- **[Surfshark Antivirus](https://surfshark.com/antivirus)**: Malware and virus protection software.
- **[Surfshark Alert](https://surfshark.com/alert)**: A personal data leak monitoring service that alerts users if their credentials are exposed.
- **[Surfshark Search](https://surfshark.com/search)**: A private, ad-free search engine.
- **[Alternative ID](https://surfshark.com/alternative-id)**: A tool to create a synthetic online identity to protect a user's real email and personal data.
- **[Alternative Number](https://surfshark.com/alternative-number)**: A virtual phone number service for enhanced privacy.
- **[Incogni](https://incogni.com/)**: An automated data removal service that forces data brokers to delete a user's personal information.
- **[HeyPolo](https://heypolo.com/)**: A location-sharing app focused on privacy and consent.

## Market Standing
- **Valuation**: $1.6 Billion (as of 2022 merger with Nord Security), making it a Lithuanian unicorn. [surfshark.com](https://surfshark.com/about-us)
- **Key Metric**: Over 40 million app downloads, 500+ employees. [surfshark.com](https://surfshark.com/about-us)
- **Notable Investors/Partners**: Merged with Nord Security (2022) under a single holding company. Partners include Amnesty International and the VPN Trust Initiative. [surfshark.com](https://surfshark.com/about-us)
- **Growth Signals**:
    - Ranked as one of the fastest-growing European companies by the Financial Times FT 1000 for 2024, 2025, and 2026. [surfshark.com](https://surfshark.com/about-us)
    - Awarded "Best of 2026" by PCMag and "Editors’ Choice 2026" by CNET. [surfshark.com](https://surfshark.com/about-us)
    - Received AV-TEST Certification for its antivirus in 2025. [surfshark.com](https://surfshark.com/about-us)

## Competitive Advantages
- **Integrated Security Suite**: Beyond a standard VPN, Surfshark offers a comprehensive ecosystem (antivirus, data removal, leak alerts) creating a strong switching cost for users.
- **Privacy-First, Verified Operations**: The company has a strict, independently audited no-logs policy (verified by Deloitte) and operates a 100% RAM-only server network, a strong trust signal in the privacy-focused market.
- **Rapid Growth & Brand Recognition**: Consistently ranked among the fastest-growing companies in Europe and holds "Best of" awards from major tech publications (PCMag, CNET), giving it strong market credibility.
- **Innovation & Open Source**: Developed Dausos, the first VPN protocol built specifically for VPN users, and maintains a public Research Hub on internet censorship and cyber threats. [surfshark.com](https://surfshark.com/about-us)

## Strategic Focus
- **Global Expansion & Product Diversification**: Continues to expand its suite of privacy products (e.g., launching HeyPolo, Incogni) to capture more of the user's digital life.
- **Advocacy and Trust**: Deepening its commitment to digital rights through partnerships (e.g., Amnesty International) and transparency initiatives (publishing annual reports, impact reports, and transparency reports).
- **Enterprise-Grade Scaling**: The 2022 merger with Nord Security created a cybersecurity powerhouse, allowing for shared infrastructure and resources while keeping brands independent.

## Why Work Here
- **Culture & Values**: Company culture is rated 4.2/5 on Glassdoor. Core principles include **Radical Ownership, Open-mindedness, Collaboration, and High Standards**. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Surfshark-EI_IE6375899.11,20.htm)
- **Remote & Flexibility**: Offers a "work from anywhere" policy (up to five times a year globally), flexible office hours, and a hybrid work-from-office model. [surfshark.com](https://surfshark.com/career)
- **Perks & Growth**: Includes private health insurance, mental and physical wellbeing programs (yoga, gym access), access to online learning platforms (Udemy, Masterclass), and bonus days off. [surfshark.com](https://surfshark.com/career)
- **Team**: A dynamic, fast-growing environment with over 500 specialists across global offices in Vilnius, Kaunas, Warsaw, and Berlin. [surfshark.com](https://surfshark.com/about-us)
- **Mission-Driven**: Employees work on products used by millions, with a clear mission to protect digital freedom and fight censorship.

## Sources
1. [Surfshark - About Us](https://surfshark.com/about-us)
2. [Surfshark - Careers](https://surfshark.com/career)
3. [Surfshark on Glassdoor](https://www.glassdoor.com/Overview/Working-at-Surfshark-EI_IE6375899.11,20.htm)
4. [Surfshark on LinkedIn](https://pl.linkedin.com/company/surfshark)

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