---
title: 'Onsite Desktop Support Engineer II at Veeam Software'
canonical: 'https://feeny.ai/job/onsite-desktop-support-engineer-ii-veeam-software-prague-w6bmxj9y2ar9'
type: 'job'
last_seen: '2026-10-18'
---

# Onsite Desktop Support Engineer II at Veeam Software

- **Company:** Veeam Software
- **Location:** Prague, Czechia
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.eu.greenhouse.io/veeamsoftware/jobs/5000994101

## Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

## About the Role

This is an excellent opportunity for someone with strong customer-focused skills to provide onsite IT support for end-users at our Prague office. The role of  Onsite Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research, and resolve all technical-related issues, ensuring smooth daily operations.

## What You’ll Do

- Solve and handle incoming tickets in the Service desk
- Monitoring of SLA compliance within the department
- Resolve problems or escalate as necessary in a timely manner
- Provide IT support related to hardware and software including remote assistance
- Perform user account administration in various systems
- Review and update Service Desk knowledgebase regarding processes and procedures
- Asset management and tracking for hardware.
- Work with third-party suppliers as needed.
- Data center Hardware & Physical Infrastructure support
- Data Center Operations & Maintenance
- Server Lifecycle Management
- Monitoring, Documentation & Inventory
- Coordination & Communication with QA, DEV team

## What You’ll Bring

- At least 3-5 years of previous experience at IT Service Desk, preferable in an enterprise environment
- Fluent English and Czech (level B2 or higher) both written and verbal
- Ability to facilitate and support multiple tasks and real time support issues
- Being proactive in delivering high-quality customer service, work under pressure and independently if required
- Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
- Experience using a ticketing system such as ServiceNow or similar, to manage workload
- In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS
- In depth knowledge of MS Office products
- Ability to work independently and as part of a collaborative team
- Strong customer service skills to support diverse, non-technical users

## What You’ll Get

- 25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Premium private medical insurance for employees and dependents
- Daily meal vouchers for restaurants and groceries (180 CZK per working day)
- Flexible cafeteria platform with thousands of lifestyle benefit options
- Multisport Card for gym and wellness, with family add-on options
- Annual public transport reimbursement up to a set limit
- Corporate mobile plan with optional family tariff
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Work model: Based on this role’s business requirements, this is an onsite position requiring 5 days a week at Veeam office in Prague, Czech Republic.

Please note: If an applicant is permanently located outside of the Czech Republic, Veeam reserves the right to decline the application for this position.

#LI-Remote

## #LI-JS4

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our [Recruiting Privacy Notice](https://www.veeam.com/legal/recruiting-privacy-notice.html), which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

## About Veeam Software

## Company Overview
- **One-liner**: Veeam is the Data and AI Trust Company, delivering a unified trust layer that connects data, identities, access and resilience so enterprises can safely accelerate AI at scale.
- **Entity Type**: Private (owned by Insight Partners)
- **Headquarters**: Seattle, WA, US
- **Founded**: 2006
- **Founders**: Not publicly available from provided sources

## Core Business
- Primary industry: Data resilience, data protection, cybersecurity, AI trust
- Target customers: B2B – enterprise organizations (over 550,000 customers globally)
- Mission / purpose: “Help organizations make their data understood, secured, and resilient so they can innovate with confidence and scale AI responsibly” [careers.veeam.com](https://careers.veeam.com/)

## Products & Services
- **Veeam Data Platform** – SaaS and on-premises solution for backup, recovery, data security posture management (DSPM), and AI TRiSM (Trust, Risk, and Security Management). Recognized as a leader in Gartner Magic Quadrant for Data Protection (2026) and Forrester Wave for Data Resilience Solutions (Q4 2024) [veeam.com](https://www.veeam.com/)
- **Veeam Backup for Salesforce / Microsoft 365 / etc.** – Specialized backup and recovery for cloud SaaS applications (implied by market leadership in data protection)

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: 550,000+ customers; 7,000+ employees globally (as of 2026) [careers.veeam.com](https://careers.veeam.com/)
- **Notable Investors / Partners**: Insight Partners (owner), Gartner, Forrester, IDC (analyst recognition)
- **Growth Signals**: 45% year-over-year business growth in India; offices in 30+ countries; continued expansion of AI trust capabilities; #1 global market share in data protection (2H2025) [veeam.com](https://www.veeam.com/) [careers.veeam.com](https://careers.veeam.com/locations)

## Competitive Advantages
- #1 global market leader in data protection (by revenue/market share) with broad analyst validation (Gartner, Forrester, IDC)
- Unified trust layer combining data resilience, identity, access, and AI safety – a differentiated position as “Data and AI Trust Company”
- Large, loyal customer base (550,000+) including many Fortune 500 companies
- Strong R&D hubs in Czechia, India, Poland, Romania, and U.S. enabling continuous innovation

## Strategic Focus
- “Building the foundation for safe AI at scale” – integrating data resilience, security posture management, and AI governance (AI TRiSM)
- Expanding cloud, SaaS, and cybersecurity solutions; growing engineering and sales teams globally
- Accelerating revenue growth in key markets (e.g., India) and deepening partner ecosystem

## Why Work Here
- **Culture**: Great Place to Work certified – 81% of employees say it’s a great place to work (vs. 57% at typical U.S. company). Values: fearlessly curious, collaborative, real impact [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/1379457)
- **Work Policy**: Many roles are remote (e.g., Campaign Marketing Specialist, Client Executive, Field Sales), with offices in 30+ countries including Seattle, San José (Costa Rica), Prague, Bangalore, Warsaw, and Bucharest
- **Notable Perks**: “People are given a lot of responsibility,” “People care about each other,” “I can take time off when necessary” (employee survey); benefits page available at Veeam careers site [careers.veeam.com](https://careers.veeam.com/)
- **Engineering Culture**: Primary roles are software engineers, product managers, developers, and cybersecurity experts building the platform; strong emphasis on innovation and pushing boundaries

## Sources
1. [careers.veeam.com – Careers at Veeam](https://careers.veeam.com/)
2. [veeam.com – Veeam Homepage](https://www.veeam.com/)
3. [careers.veeam.com – About Us (Why Veeam)](https://careers.veeam.com/?ad=about-us)
4. [careers.veeam.com – Locations](https://careers.veeam.com/locations)
5. [greatplacetowork.com – Veeam Certified Company](https://www.greatplacetowork.com/certified-company/1379457)

## Other roles at Veeam Software

- [Field Marketing Intern - Summer 2027](https://feeny.ai/job/field-marketing-intern-summer-2027-veeam-software-virginia-tcpmamyx9epy) — Virginia, United States
- [Data and AI Governance, Senior Manager](https://feeny.ai/job/data-and-ai-governance-senior-manager-veeam-software-san-jose-vcnxqk6tkxgx) — San Jose, CA
- [People Data Analyst](https://feeny.ai/job/people-data-analyst-veeam-software-san-jose-e336fna7k402) — San Jose, CA
- [Data & Analytics Engineering Intern - Summer 2027](https://feeny.ai/job/data-analytics-engineering-intern-summer-2027-veeam-software-alpharetta-a3x3n50ejjxa) — Alpharetta, GA
- [Senior Competitive Intelligence Manager](https://feeny.ai/job/senior-competitive-intelligence-manager-veeam-software-united-states-f9bc52kgh69b) — United States
- [Account Executive - Commercial Inside](https://feeny.ai/job/account-executive-commercial-inside-veeam-software-buenos-aires-13b8pnhj3nvy) — Buenos Aires, Argentina
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-veeam-software-bengaluru-1nwk9e6j8f22) — Bengaluru, India
- [Senior Manager, Customer Success Renewals (French speaker- 2year contract)](https://feeny.ai/job/senior-manager-customer-success-renewals-french-speaker-2year-contract-veeam-nre8zmm10zqx) — Bucharest, Romania
- [Sr Enterprise Account Executive (Remote:  Houston, TX area)](https://feeny.ai/job/sr-enterprise-account-executive-remote-houston-tx-area-veeam-software-texas-aycfhzpxaqyd) — Texas, United States
- [JavaScript developer (React)](https://feeny.ai/job/javascript-developer-react-veeam-software-prague-s2cam56pgjwj) — Prague, Czechia