---
title: 'Onsite Support Engineer, Robotics at Locus Robotics'
canonical: 'https://feeny.ai/job/onsite-support-engineer-robotics-locus-robotics-southaven-ava8fg3jfz4w'
type: 'job'
last_seen: '2026-09-05'
---

# Onsite Support Engineer, Robotics at Locus Robotics

- **Company:** Locus Robotics
- **Location:** Southaven, MS
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/locusrobotics/jobs/5213434007

## Job description

At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.

Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.

What if you could be the person who keeps cutting-edge robotics running at peak performance while becoming a trusted partner to one of our customers? As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship management to ensure our autonomous robots deliver exceptional results every day.

This role is based onsite at a customer location in Southaven, MS and requires an onsite presence Monday through Friday from 9:00 AM to 5:00 PM (local time).

## Responsibilities

- Serve as the onsite owner of the Locus robotic fleet, proactively monitoring system health, robot activity, task execution, and workflows to maximize uptime, stability, and operational performance.
- Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
- Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
- Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
- Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
- Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
- Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
- Assist in developing and refining standard operating procedures, best practices, and playbooks for future deployments.

## Qualifications

- Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
- 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
- Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
- Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
- Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
- Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
- Proven ability to work cross-functionally and influence without direct authority.
- Self-motivated with a strong sense of ownership and accountability.
- Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
- Ability to lift, pull, and push up to 50lbs.
- Must have the ability to frequently bend, stoop, lift, walk, and reach as part of the job requirements.
- Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

The expected base salary range for this role is $50K to $90K annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions. Additional Information

Locus Robotics is an equal opportunity employer.

Application Fraud Detection Notice: To help maintain a fair and secure hiring process, Locus Robotics may use AI-assisted and other automated tools to detect suspected fraud, misrepresentation, or misuse of the application process. Hiring decisions are not made solely by automated means unless otherwise disclosed where required by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

## About Locus Robotics

## Company Overview
- **One-liner**: Locus Robotics provides a complete, end-to-end warehouse automation system using autonomous mobile robots (AMRs) and a Physical AI orchestration layer (LocusONE) to help warehouses and 3PLs fulfill orders more efficiently.
- **Entity Type**: Private (Growth-stage)
- **Headquarters**: Wilmington, Massachusetts, USA
- **Founded**: 2014
- **Founders**: Bruce Welty, Mike Johnson, and Sean Moran

## Core Business
- **Primary Industry**: Warehouse Automation, Robotics, Logistics Technology
- **Target Customers**: B2B — global 3PLs, enterprise retailers, healthcare distributors, and e-commerce fulfillment centers
- **Mission/Purpose**: To empower warehouse workers and optimize fulfillment through collaborative, intelligent robotics that adapts to real-world variability.

## Products & Services
- **LocusONE™**: The intelligence layer (Physical AI) that coordinates work across people, autonomous robots, and workflows in real time. It rebalances priorities, labor, and throughput as conditions change.
- **Locus Array**: A fully autonomous, high-density Robots-to-Goods (R2G) system for picking, putaway, induction, drop-off, slotting, and replenishment. Can reduce picking and putaway labor by 90%+.
- **Locus Origin & Locus Vector**: Collaborative AMRs that work alongside associates to support picking, transport, and fulfillment workflows.
- **Adaptive Point-to-Point Transport**: Flexible movement of goods without fixed paths or permanent infrastructure.

## Market Standing
- **Valuation/Total Funding**: Over $500 million raised (latest round: Series F in 2022 at a $2 billion valuation). Exact current valuation is not publicly disclosed.
- **Key Metric**: Over 500+ facilities deployed globally (as of 2025).
- **Notable Investors/Partners**: Citi Ventures, Goldman Sachs, G2 Venture Partners, Scale Venture Partners, and others. Key customers include DHL, GEODIS, and other major 3PLs.
- **Growth Signals**: Sustained high growth in e-commerce fulfillment; expansion into healthcare and retail verticals; global presence across US, EMEA, and APAC; continuous product innovation with Locus Array and LocusONE.

## Competitive Advantages
- **Physical AI Orchestration**: LocusONE dynamically coordinates humans and robots, adapting to real-time changes in demand, labor, and inventory — unlike rigid fixed automation.
- **Collaborative, Not Replacement**: Robots work safely alongside people, enhancing productivity without requiring facility reconfiguration or grid-based layouts.
- **Proven at Scale**: Hundreds of facilities worldwide, trusted by top 3PLs and retailers.
- **Deep Warehouse Heritage**: Founders were among the first to integrate robotics into warehouse operations, giving them deep domain expertise.

## Strategic Focus
- **Automation Phasing**: Enabling warehouses to automate in phases — starting with collaborative AMRs and scaling to fully autonomous systems like Locus Array — without locking into a single path.
- **Physical AI Leadership**: Continuing to invest in AI, computer vision, and real-time orchestration to handle increasing complexity and volume.
- **Global Expansion**: Growing presence in EMEA and APAC to serve multinational customers.
- **New Verticals**: Expanding beyond core e-commerce into healthcare, retail, and multi-level/mezzanine fulfillment.

## Why Work Here
- **Culture**: Described as “Work hard and have fun” — a collaborative, inclusive, and dynamic environment. Core values include acting decisively, operating with trust and integrity, delivering results, being inclusive, and innovating.
- **Remote/Hybrid**: Offers flexible work arrangements; global offices in Wilmington, MA (HQ) and Amsterdam (European HQ). Many roles are remote or hybrid.
- **Notable Perks**: Strong global team spirit, collaborative leadership, opportunity to work with cutting-edge robotics and AI, career growth opportunities, and a focus on positive impact for customers and communities.
- **Engineering Culture**: Emphasis on innovation, AI, big data, and robotics. Internships and PhD research roles available (e.g., AI & Computer Vision). Engineers work on real-world problems at scale.

## Sources
1. [locusrobotics.com](https://locusrobotics.com/)
2. [locusrobotics.com/company](https://locusrobotics.com/company)
3. [locusrobotics.com/company/careers](https://locusrobotics.com/company/careers)
4. [job-boards.greenhouse.io/locusrobotics](http://job-boards.greenhouse.io/locusrobotics)
5. [locusrobotics.com/company/leadership](https://locusrobotics.com/company/leadership)

## Other roles at Locus Robotics

- [Onsite Support Engineer, Robotics](https://feeny.ai/job/onsite-support-engineer-robotics-locus-robotics-north-east-rz7b5fc5ep8j) — North East, MD
- [Onsite Support Engineer, Robotics](https://feeny.ai/job/onsite-support-engineer-robotics-locus-robotics-las-vegas-v4w2dfv7xers) — Las Vegas, NV
- [Senior PLM & Configuration Management Specialist](https://feeny.ai/job/senior-plm-configuration-management-specialist-locus-robotics-wilmington-wj9g6cpc0h8a) — Wilmington, MA
- [Lead, Robotics Software Engineer](https://feeny.ai/job/lead-robotics-software-engineer-locus-robotics-north-vancouver-98ae134sdwfh) — North Vancouver, Canada
- [Onsite Support Engineer, Robotics](https://feeny.ai/job/onsite-support-engineer-robotics-locus-robotics-fort-worth-wymxrf4sz9vp) — Fort Worth, TX
- [Sales Manager](https://feeny.ai/job/sales-manager-locus-robotics-germany-9gc87aeevg3n) — Germany
- [Head of Alliances, EMEA & APAC](https://feeny.ai/job/head-of-alliances-emea-apac-locus-robotics-germany-yxskh6j74wt2) — Germany
- [General Resume Submittal](https://feeny.ai/job/general-resume-submittal-locus-robotics-united-states-65hpv5km0wrc) — United States
- [Senior Manufacturing Test Engineer (Electrical)](https://feeny.ai/job/senior-manufacturing-test-engineer-electrical-locus-robotics-wilmington-e2s126vttbjh) — Wilmington, MA
- [Enterprise Security, Risk and Compliance Co-Op/Internship](https://feeny.ai/job/enterprise-security-risk-and-compliance-co-op-internship-locus-robotics-ax5p0kfj3d8c) — Wilmington, MA