--- title: 'Onsite Tech Support Manager at SPS-North America' canonical: 'https://feeny.ai/job/onsite-tech-support-manager-sps-north-america-new-york-r5bxf74xzgm0' type: 'job' last_seen: '2026-11-06' --- # Onsite Tech Support Manager at SPS-North America - **Company:** SPS-North America - **Location:** New York, NY - **Compensation:** $40–$50/hr - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-06 - **Apply:** https://job-boards.greenhouse.io/spsnorthamerica/jobs/5474446008 ## Job description Onsite Tech Support - Manager ## JOB SUMMARY Onsite Tech Support - Manager is responsible for managing and overseeing a multi-regionally based Onsite Tech Support services team that can consist of Team Leads, Associates, Sr. Associates, interns, and consultants. The regions can consist of one office or multiple offices and be geographically dispersed. The Manager establishes technical priorities, standards and procedures, understands enterprise processes and ensures adherence to policy. The manager must be driven to deliver technology solutions to improve the operational environment and provide comprehensive recommendations to senior management. The manager will often meet with key agency stakeholders to recommend solutions and resolve critical situations. There will be active engagement in multiple projects across the enterprise and at local sites. The delivery and execution of the department’s objectives and goals are also key deliverables. ## JOB FUNCTIONS Issues Management and Resolution - Identify, document, analyze and respond to critical events - Manage crises requiring analysts from multiple teams to resolve - Serve as an escalation point for IT and business issues - Manage monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support Resource and Performance Management - Responsible for hiring and terminations - Recommend promotions and organizational changes - Develop and track capacity planning for team - Responsible for coaching, mentoring and obtaining appropriate training - Identify training and development opportunities to strengthen and/or grow skill sets - Write performance evaluations and conduct reviews - Prepare regular analysis of key metrics to track team performance - Engage with third party vendors such as sourcing companies to fill positions Project Management - Ensure team project deliverables are on time and within the established budget - Identify issues and raise concerns to the Project Management Office - Attend project meetings as necessary Technical Consultation - Assist in developing long range strategy plans for technology and systems - Assist in determining impact of new solutions and implementation - Make recommendations to the business Communications - Communicate the overall status for the team, including projects, issue and operational status to audiences that include business area staff and IT management - Effectively manage customer expectations - Assist in developing and writing policies and procedures - Develop and maintain close relationships with business contacts - Approval of change controls via Service Now ticketing system - Comfortable training small and large groups of people on new IT solutions Continuous Improvement - Gather knowledge of technology changes through training, conferences, books, journals, case studies, and product evaluations - Identify areas of process improvement for the team, on projects, or for the business Work Schedule - Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed - Must be available via cell phone for issue resolution and assistance after hours Travel - Local travel between sites is required - Occasional travel to sites outside the local area may be required ## PERFORMANCE STANDARDS & EXPECTATIONS Education - Bachelor's Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required. ## Experience - Minimum 6 years of IT experience - Minimum 3 years IT management experience - Experience managing an IT operations team - Experience managing a portion of an IT budget - Experience implementing ITIL best practices - Experience managing projects that require interaction with business sponsors and key stakeholders Job description only reflects management’s assignment of essential functions. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $40—$50 USD ## WHAT WE OFFER - Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. - Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. - We Recognize Talent: We offer a variety of recognition programs for all levels of employees. - Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason. - Bonuses: Are available for employee and client referrals for current employees. - Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. - Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. ## About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: [Data Privacy Statement](https://www.spsglobal.com/en/data-privacy-other) Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company. ## About SPS-North America ## Company Overview - **One-liner**: SPS-North America provides intelligent automation, mailroom management, front office services, and document processing outsourcing solutions to enterprise clients. - **Entity Type**: Private (owned by AS Equity Partners, acquired from Swiss Post) - **Headquarters**: New York, New York, United States (North America HQ); Global HQ in Zurich, Switzerland - **Founded**: 2007 (as a unit of Swiss Post) - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Business Process Outsourcing (BPO), Intelligent Automation, Document Management, Facilities Management - Target customers: B2B, Enterprise (Fortune 500 companies in banking, insurance, legal, higher education, advertising, and professional services) - Mission or purpose: "Unlocking the power of possibility for businesses and the people they serve." ## Products & Services For each major offering: - **Mailroom Management (Physical & Digital)**: End-to-end mail processing, digitization, and distribution services. - **Front Office Services**: Reception, lobby concierge, and conference room management. - **Intelligent Document Processing (IDP)**: Automated data extraction and document classification using leading-edge technologies (including GenAI). - **Digital Transformation Solutions**: Consulting and implementation of automation, AI, and workflow-based tracking to enhance efficiency. - **Copy, Print & Document Services**: On-site printing, scanning, and document warehousing. - **Courier & Shipping Services**: On-site and route driver services for document and package delivery. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Nearly 8,500 employees globally; operations in more than 20 countries. - **Notable Investors/Partners**: AS Equity Partners (current owner); previously a division of Swiss Post. - **Growth Signals**: Maintains a Net Promoter Score of 80 and a contract renewal rate over 95%. Expanded from document management into broader intelligent automation and digital transformation services. Operates in 22+ countries with 30+ languages. ## Competitive Advantages - **Global Scale with Local Delivery**: Operates in 20+ countries including the US, Europe, and Asia, offering onshore, nearshore, and offshore delivery models. - **High Client Retention**: Over 95% contract renewal rate and world-class NPS of 80 indicate strong client satisfaction. - **Swiss Heritage**: Branded with Swiss quality, reliability, and precision in its DNA. - **Technology-Led Approach**: Combines people, processes, and the latest technology (GenAI, automation, Lean/Six Sigma) to drive digital transformation for clients. ## Strategic Focus - **Intelligent Automation Expansion**: Moving beyond traditional mailroom and document management into AI-powered process automation and digital transformation. - **North American Growth**: Actively hiring across multiple US cities (New York, Seattle, San Francisco, Chicago, Austin, Pittsburgh, etc.) for client-facing and operational roles. - **Innovation Culture**: Investing in GenAI and continuous improvement methodologies (Lean, Six Sigma) to stay competitive. ## Why Work Here - **Career Growth**: Opportunities to learn new skills and advance into management, sales, IT, finance, and operations roles. - **Learning & Development**: Promotes a culture of learning with training programs and development resources. - **Recognition Programs**: Monthly and quarterly top performer recognition; annual global awards for individual and team achievements. - **Comprehensive Benefits (Full-Time)**: Medical, Dental, Vision, HSA/FSA, Commuter Benefits, 401k with matching, Life Insurance, Short & Long Term Disability, Pet Insurance, Legal Program, Identity Theft Protection, and more. - **Work Environment**: Modern and welcoming; hybrid and remote roles available (e.g., remote Account Executive positions). - **Diversity & Inclusion**: Committed to equal employment opportunity and fostering a culture of access, inclusion, equity, and diversity. - **Global Community**: Nearly 8,500 colleagues across 20+ countries, offering a chance to build an international network. ## Sources 1. [SPS Global Careers Page](https://www.spsglobal.com/en/careers) 2. [SPS North America Greenhouse Job Board](http://job-boards.greenhouse.io/spsnorthamerica) 3. [SPS Global About Page](https://www.spsglobal.com/en/node/537) 4. [Bloomberg Company Profile](https://www.bloomberg.com/profile/company/3461697Z:US) ## Other roles at SPS-North America - [Call Center Representative](https://feeny.ai/job/call-center-representative-sps-north-america-new-york-1g9jcfbp532t) — New York, NY - [Tax Specialist](https://feeny.ai/job/tax-specialist-sps-north-america-nashville-4vnqxcy46kc6) — Nashville, TN / New York, NY / Pittsburgh, PA - [Client Service Lead](https://feeny.ai/job/client-service-lead-sps-north-america-east-rutherford-g864dv3cveg8) — East Rutherford, NJ - [Scanner Operator](https://feeny.ai/job/scanner-operator-sps-north-america-el-paso-xz8a4w598fjv) — El Paso, TX - [Legal Document Scanning Operator (Immediate Hiring)](https://feeny.ai/job/legal-document-scanning-operator-immediate-hiring-sps-north-america-houston-je1x1pt9a1p7) — Houston, TX - [Onsite Tech Support Manager](https://feeny.ai/job/onsite-tech-support-manager-sps-north-america-texas-qa0m2k088amm) — Texas, United States - [Client Service Associate](https://feeny.ai/job/client-service-associate-sps-north-america-west-columbia-rkgwmhws3c25) — West Columbia, SC - [Concierge Supervisor](https://feeny.ai/job/concierge-supervisor-sps-north-america-minneapolis-mz9dn7kc03ky) — Minneapolis, MN - [Hospitality Associate](https://feeny.ai/job/hospitality-associate-sps-north-america-chicago-wygdc3ytp837) — Chicago, IL - [Receptionist](https://feeny.ai/job/receptionist-sps-north-america-tempe-n76mqjr5vjev) — Tempe, AZ