--- title: 'Operational Excellence & Procedures Lead at Allica Bank' canonical: 'https://feeny.ai/job/operational-excellence-procedures-lead-allica-bank-milton-keynes-swf6gwceqte0' type: 'job' last_seen: '2026-09-07' --- # Operational Excellence & Procedures Lead at Allica Bank - **Company:** Allica Bank - **Location:** Milton Keynes, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/allica-bank/650bfde6-04d6-44be-82ca-88cc85e656a1 ## Job description ## About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. ## Role Description The Operational Excellence & Procedures Lead is responsible for driving continuous improvement across Operations, ensuring that operational processes, procedures, knowledge management and supporting technologies evolve in line with the Bank's growth strategy. Sitting within the Operations – Financial Crime and Customer Experience function, this role acts as the bridge between Operations, Product, Technology, Risk and Change, ensuring operational processes remain efficient, scalable, customer focused and well governed. The role goes beyond traditional business procedure management by including the adoption of AI-enabled solutions across Operations. The successful candidate will identify opportunities to automate manual activities, improve colleague productivity, enhance knowledge management and embed intelligent workflows that support better customer and business outcomes, while ensuring that the process for keeping procedures updated remains efficient and scalable. This is a key role in shaping the future operating model of Operations, driving operational excellence, process optimisation and AI adoption to ensure Allica remains at the forefront of modern banking operations, with well mitigated operational risk. Operational Excellence - Own and continuously evolve the way Operations works. - Lead process/procedure reviews across all operational functions, identifying opportunities to simplify, standardise and automate activities. - Facilitate workshops to map, review and optimise end-to-end customer journeys and operational processes. - Partner with operational teams to identify pain points, risks and inefficiencies, delivering practical and measurable solutions. - Ensure operational processes remain scalable and aligned to the Bank's strategic objectives. - Track and report on process performance metrics and continuous improvement outcomes. - Support the successful operational embedding of new products, services, regulatory changes and technology enhancements. Process & Procedure Governance - Maintain oversight of operational process documentation and procedure standards across Operations. - Support Procedure Owners in maintaining accurate, compliant and version-controlled procedures. - Own reviews and updates for central operations procedures, ensuring any updates are signed off by key business stakeholders and communicated to end users. - Routinely review and update FAQs, seeking appropriate stakeholder signoff and publishing on the website. - Ensure operational procedures remain aligned to Bank Policies, Risk Frameworks and regulatory requirements. - Conduct impact assessments for product, technology and regulatory changes to identify documentation updates and operational implications. - Attend Product, Change and Governance forums to ensure operational readiness considerations are captured. - Facilitate procedure review activities and monitor closure of agreed actions. - Promote best practice standards for process mapping, documentation and operational governance. AI Enablement & Innovation - Lead the adoption of AI capabilities across Procedures and Training to improve productivity, quality, colleague experience and customer outcomes. - Design, develop and continuously improve AI-enabled workflows using approved technologies, including Microsoft Copilot and other emerging AI tools. - Measure, track and report on tangible benefits realised through AI adoption and automation initiatives. - Champion a culture of innovation and continuous improvement across operational teams. Change Delivery & Business Readiness - Support the successful delivery of operational change initiatives within the Operations department. - Lead requirements gathering and discovery workshops with business stakeholders. - Coordinate operational readiness assessments and implementation planning. - Develop robust procedures and supporting materials to support change adoption. - Maintain and continuously develop Management Information (MI) reporting across all areas of Operations, ensuring accurate, timely and meaningful reporting to support performance management, operational oversight and informed decision-making. Personal Attributes & Experience - Significant experience within Operational Excellence, Business Process Improvement, Procedure Management and Stakeholder Management. - Strong process mapping and end-to-end process design capability. - 2+ years of line management experience. - Excellent understanding of operational governance, risk management and control environments. - Experience identifying and implementing operational efficiencies through automation or digital solutions. - Strong understanding of applicable AI technologies, including Microsoft Copilot, ChatGPT, Claude or similar platforms. - Excellent stakeholder management and influencing skills. - Strong workshop facilitation and business engagement experience. - Exceptional written communication, documentation and presentation skills. - Strong analytical capability with experience using data to support decision making. - Highly organised with the ability to manage multiple priorities and projects simultaneously. Desirable - Experience designing AI prompts, knowledge assistants or AI-enabled workflows. - Understanding of Operational Resilience, Consumer Duty and FCA regulatory requirements. - Experience working within a fast-growing bank, fintech or regulated financial services environment. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: - Full onboarding support and continued development opportunities - Options for flexible working - Regular social activities - Pension contributions - Discretionary bonus scheme - Private health cover - Life assurance - Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like. ## About Allica Bank ## Company Overview - **One-liner**: Allica Bank is a British challenger bank and fintech that provides current accounts, savings, and lending products exclusively to established small and medium-sized businesses (SMEs) in the UK. - **Entity Type**: Private (Unicorn status achieved February 2026) - **Headquarters**: London and Milton Keynes, UK (with additional hubs in Manchester and India) - **Founded**: 2019 - **Founders**: Not publicly available (the bank was founded by a team; current CEO is Richard Davies, appointed July 2020) ## Core Business - **Primary industry/industries**: Financial Services, Fintech, Business Banking (SME Banking) - **Target customers**: B2B — Established UK businesses with 5–250 employees - **Mission or purpose statement**: "To give established businesses the banking they deserve" — combining fintech knowledge with start-up spirit to transform the business banking experience. ## Products & Services - **Business Rewards Current Account**: A full-featured business current account with unlimited fee-free UK transfers, team-level access, two-person authorisation, virtual cards (up to 20 per employee), expense management, and integrations with accounting software (Sage, Xero, QuickBooks, FreeAgent). Earns up to 1.5% cashback on card spend and integrated savings pots paying up to 4.08% AER interest. - **Business Borrowing**: Includes business overdrafts and lending products tailored for established SMEs. - **Savings Accounts**: Instant access savings accounts with competitive interest rates. - **Invoice Finance & Embedded Payments** (via acquisition of Kriya, October 2025): A new offering aiming to achieve £1 billion of invoice finance lending by 2028. - **Specialist Bridging Loans** (via acquisition of Tuscan Capital, August 2024): Short-term property-backed lending. ## Market Standing - **Valuation/Market Cap**: $1.2 billion (Unicorn status, February 2026) - **Key Metric**: Annual Revenue of £371.3 million (2025); Net Income of £36.9 million (2025); Total lending over £3.7 billion; Over 30,000 business customers (February 2026) - **Notable Investors/Partners**: Ventura Capital, GLG, Sona AM, TCV, Blue Owl, Atalaya Capital Management, Warwick Capital Partners - **Growth Signals**: - Named the UK's fastest-growing private company in The Sunday Times 100 (June 2024) - Named the UK's fastest-growing fintech ever in Deloitte's 2023 UK Tech Fast 50 - Listed as the second fastest growing company in Europe in the FT1000 (March 2025) - Over 700 employees (growing to 799 in 2025) - Achieved first full-year profit in 2023 - Acquired Kriya (invoice finance) and Tuscan Capital (bridging loans) to expand product suite ## Competitive Advantages - **Dedicated Relationship Management**: Every customer gets a UK-based relationship manager on speed dial — a return to "real relationship banking" that larger banks have moved away from. - **Proprietary Technology**: Tech teams design, test, and build everything in-house specifically for the needs of established businesses, not consumers or micro-businesses. - **No Monthly Fees**: Unlike traditional banks, Allica rewards customers with cashback and interest instead of charging monthly account fees. - **FSCS Protection**: Customer deposits are protected up to £120,000 by the Financial Services Compensation Scheme. - **Speed of Execution**: Company culture emphasises "Need for Speed" — they believe executing and improving faster creates a massive competitive advantage. ## Strategic Focus - **Product Expansion**: Growing beyond core banking into invoice finance, embedded payments, and specialist lending through acquisitions. - **Scaling Customer Base**: Targeting continued rapid growth from 30,000+ business customers, with a specific goal of £1 billion in invoice finance lending by 2028. - **Talent & Culture**: Building a team that blends "fintech knowledge with start-up spirit" while maintaining a focus on transparency and delivery over hierarchy. ## Why Work Here - **Culture & Values**: "Allicans" are described as passionate about the collective mission, with a culture of top talent, big thinkers, and a truly diverse workforce. Values include "Own it," "Need for Speed," "Straight Bat," and "Lead by Example." - **Employee Satisfaction**: 92% of employees said they enjoy working together (latest survey); 86% say they enjoy working there. - **Flexible Working**: Flexible working arrangements are offered, plus enhanced maternity, paternity, and shared parental leave. - **Benefits**: Competitive financial and wellbeing benefits, plus a packed staff social calendar. - **Growth Opportunity**: Described as "the UK's fastest-growing fintech ever" — employees get to help build the future of business banking and grow their own careers in a fast-paced, high-impact environment. - **Engineering Culture**: Tech teams design, test, and build everything in-house with a focus on transparency and data-driven decision making. Worth is measured by delivery of outcomes, not job titles or headcount. ## Sources 1. [allica.bank](https://www.allica.bank/about-us) 2. [allica.bank](https://www.allica.bank/) 3. [allica.bank](https://www.allica.bank/careers) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/allica-bank) 5. 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