---
title: 'Operational Insights Specialist at DailyPay'
canonical: 'https://feeny.ai/job/operational-insights-specialist-dailypay-united-states-kx39mb74y09e'
type: 'job'
last_seen: '2026-09-10'
---

# Operational Insights Specialist at DailyPay

- **Company:** DailyPay
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/dailypay/d7a409d5-d903-4c9d-99ac-4cf1717f2ca2

## Job description

About Us: DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work.. Learn more at [DailyPay's Press Center.](http://www.dailypay.com/press) ***This role will be hybrid in our New York City or Minneapolis Office***

The Role: The Operational Insights Specialist is responsible for supporting daily contact center analytics and embedding generative AI tools into routine operational and reporting workflows. Applying foundational analytical skills and professional expertise, this role utilizes established AI models and prompt pipelines to process unstructured customer interaction data. You will work within defined frameworks to generate actionable reports on customer sentiment, agent performance, and operational trends for management review. Through routine data validation and prompt execution, you will help improve analytical efficiency and drive continuous service improvements across the department.

How You Will Make an Impact:

- AI Workflow Execution: Execute and monitor automated AI prompt pipelines to analyze daily contact center interaction logs, transcripts, and customer sentiment metrics
- Data Synthesis & Insights: Transform unstructured contact center data into structured summary metrics highlighting operational bottlenecks, agent performance, and emerging trends
- Dashboard Maintenance: Maintain recurring visual dashboards, executive summaries, and performance scorecards using SQL and BI platforms like Tableau or Snowflake
- Process Automation Support: Partner with contact center management to identify manual reporting tasks and apply standard AI tools to streamline routine data collection
- Prompt Validation & Quality: Audit AI-generated outputs and apply prompt refinement frameworks to ensure high analytical accuracy and minimize model hallucinations
- Cross-Functional Coordination: Coordinate with IT and Data Engineering teams to support standard data pipeline maintenance and ensure secure AI integration practices
- Team Enablement: Assist in documenting AI analytics workflows and support peer team members in adopting generative AI tools within daily analytical tasks
- Operational Reporting: Prepare and present routine trend analyses and respond promptly to ad hoc data requests from leadership to support operational decision-making

What You Bring to The Team:

- Relevant Experience: 2-3 years of experience in data analytics, business intelligence, or operational analysis, with active exposure to AI platforms or LLM workflows
- AI & Prompting Expertise: Practical experience utilizing top-tier AI models (e.g., Anthropic Claude, Google Gemini, OpenAI) and low-code/API automation tools for data processing
- Domain Knowledge: Strong understanding of Contact Center and Customer Experience (CX) metrics, including AHT, CSAT, FCR, QA scores, and speech analytics platforms
- Technical Proficiency: Proficiency in SQL and data visualization tools (e.g., Tableau, Snowflake), with familiarity using scripting languages (Python or R) for data manipulation
- Analytical Storytelling: Proven ability to synthesize complex datasets into clear, structured narratives and actionable recommendations for departmental stakeholders
- Educational Foundation: Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Business Intelligence, or a related quantitative field

What We Offer:

- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match

High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.

In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results. We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.

If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

## About DailyPay

## Company Overview
- **One-liner**: DailyPay is the leading on-demand pay platform that gives employees access to their earned wages before payday, integrated seamlessly with employer payroll and HR systems.
- **Entity Type**: Private (Series D-1)
- **Headquarters**: New York, New York, United States
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial services (earned wage access / on-demand pay)
- **Target customers**: B2B – mid-market to enterprise organizations, plus a self-serve solution for small businesses; also partners with public sector and recently expanded to the UK.
- **Mission or purpose**: “Revolutionize how people get paid” and “create more opportunities for employees and employers to win together.”

## Products & Services
- **[On-Demand Pay](https://www.dailypay.com/)**: Core platform that allows employees to access up to 100% of earned wages between paychecks. Integrates with existing HCM, payroll, banking, and benefit applications with minimal employer disruption.
- **[DailyPay Card](https://www.dailypay.com/)**: A card with cash back rewards, savings tools, and international remittances – no pre-existing checking or savings account required.
- **[DailyPay Tips®](https://www.dailypay.com/)**: Instant access to gratuities for tipped workers.
- **[DailyPay Reward](https://www.dailypay.com/)**: Reimagines bonus and incentive distributions, letting employees access reward funds immediately.
- **[Cycle by DailyPay](https://www.dailypay.com/)**: Platform for off-cycle payments (e.g., commissions, one-time payments).
- **[Credit Health](https://www.dailypay.com/)**: Financial wellness tool that helps users build and monitor their credit.
- **Self‑Serve On‑Demand Pay**: A low‑touch solution designed for small businesses, launched in 2024.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**:
  - Annual Revenue: ~$300M (estimated, per LinkedIn).
  - Total Funding: $1.8B (mix of equity and debt; largest equity round: $75M Series D-1 led by Carrick Capital Partners in January 2024).
- **Notable Investors/Partners**: Carrick Capital Partners (lead, Series D-1), Barclays (debt financing), and other institutional investors from previous Series A ($5M), B ($18M), C ($55M), and D ($175M) rounds.
- **Growth Signals**:
  - Serves 1,000+ employers daily.
  - 708 employees (+4.4% YoY).
  - Expanded into the public sector and the United Kingdom in 2024.
  - Launched new products (Card, Tips, Credit Health, self‑serve).
  - Total borrowing capacity increased to $835M (2024).

## Competitive Advantages
- **First‑mover and market leader** in employer‑integrated on‑demand pay with the highest employee adoption in the industry.
- **Deep integration ecosystem** – works with virtually all major HCM, payroll, and banking systems, making switch minimal for employers.
- **Strong financial backing** with significant debt capacity to fund client growth and product innovation.
- **Regulatory & compliance expertise** (not detailed but implied by their public sector and global expansion).

## Strategic Focus
- **Current priorities**: Accelerating public‑sector adoption, international expansion (UK first), broadening the product suite (Card, Tips, Credit Health), and launching self‑serve solutions for small businesses.
- **Direction for growth**: Become the standard for all forms of pay distribution and employee financial wellness; deepen the platform with banking‑like features.

## Why Work Here
- **Culture highlights**: Employees describe the culture as customer‑focused, data‑driven, and collaborative. Core values include “Put Customers First,” “Own the Outcome,” “Win Together,” “Treat Time as Precious,” “Drive Action with Data,” and “Challenge the Norm.” DailyPay has been recognized as an “award‑winning workplace.”
- **Remote/hybrid policy**: Multi‑generational, global workforce with offices in the US and UK and growing; employees work “everywhere” (remote/hybrid model).
- **Notable perks or engineering culture**: Emphasis on continuous learning, bold thinking, and agility. The engineering team is sizable (116 employees, ~12% of staff) and works on a high‑scale platform. Recent active job postings indicate strong hiring in engineering, product, sales, and operations.

## Sources
1. [dailypay.com - About Us](https://www.dailypay.com/about-us/)
2. [dailypay.com - Homepage](https://www.dailypay.com/)
3. [dailypay.com - Careers](https://www.dailypay.com/careers/)
4. [linkedin.com - DailyPay Company Page](https://www.linkedin.com/company/dailypay)

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