---
title: 'Operational Resilience & Business Continuity Manager at Paymentology'
canonical: 'https://feeny.ai/job/operational-resilience-business-continuity-manager-paymentology-estonia-5a4g7emnmndp'
type: 'job'
last_seen: '2026-11-08'
---

# Operational Resilience & Business Continuity Manager at Paymentology

- **Company:** Paymentology
- **Location:** Estonia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/paymentology/770202f1-dc76-4123-ad21-8563e7bbd494

## Job description

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale. We're looking for an experienced Operational Resilience & Business Continuity Manager to lead the development, implementation and continuous improvement of Paymentology's global Business Continuity, Operational Resilience and Crisis Management programme. This role is key to ensuring our critical business services remain resilient, strengthening our ability to respond to disruptions and supporting our regulatory and client commitments across multiple markets. This is a unique opportunity to shape and strengthen a global resilience programme, working closely with Security, Technology and senior business stakeholders. You'll have significant ownership of resilience governance, business impact assessments, testing and crisis management, while partnering with Technology teams responsible for technical disaster recovery. If you have hands-on experience building and implementing resilience frameworks in regulated environments, enjoy solving complex challenges and can influence stakeholders across a global organisation, this is your chance to make a meaningful impact.

What you get to do:

Operational Resilience Strategy & Governance

- Develop, implement and continuously improve Paymentology's global Business Continuity and Operational Resilience framework.
- Establish governance, policies, procedures and reporting mechanisms to strengthen organisational resilience.
- Identify important business services and define appropriate impact tolerances, recovery priorities and resilience requirements.
- Work with senior stakeholders to assess resilience maturity, identify gaps and drive improvements across the organisation.
- Ensure resilience arrangements align with relevant regulatory expectations, industry standards and client commitments.

Business Impact Assessment & Dependency Mapping

- Lead Business Impact Assessments (BIAs) to understand the operational, financial, regulatory and customer impact of service disruptions.
- Map critical business services, processes, technology components, third-party dependencies, operational teams and locations.
- Define and maintain methodologies for impact tolerances, recovery prioritisation and resilience assessments.
- Collaborate with business and Technology teams to ensure recovery arrangements reflect business requirements and customer obligations.

Resilience Testing & Recovery Assurance

- Develop and coordinate a structured resilience testing programme, including tabletop exercises, crisis simulations and technical recovery exercises.
- Partner with Technology teams to assess whether disaster recovery plans, runbooks and recovery capabilities meet agreed business requirements.
- Challenge technical recovery assumptions and identify gaps between technical capabilities and business impact tolerances.
- Document testing outcomes, identify weaknesses and ensure remediation actions are prioritised and tracked through to closure.
- Promote continuous improvement by incorporating lessons learned from incidents, testing and recovery exercises.

Crisis Management & Business Continuity

- Develop and maintain Paymentology's global crisis management framework, including governance, escalation procedures and response arrangements.
- Coordinate with local and global teams to support effective responses to major incidents and operational disruptions.
- Ensure business continuity plans address critical operations, alternative working arrangements, employee safety and customer service continuity.
- Facilitate crisis management exercises and support organisational preparedness for disruptive events.
- Work with stakeholders to improve incident response, recovery coordination and organisational resilience.

Risk Management, Compliance & Assurance

- Maintain a resilience risk and remediation register, ensuring identified risks and actions are appropriately assessed, owned and monitored.
- Support alignment with relevant frameworks and regulatory expectations, including ISO 22301, FCA Operational Resilience and DORA.
- Work with Procurement and Vendor Management to assess third-party resilience and strengthen supplier continuity requirements.
- Support client audits, due diligence, RFPs and regulatory reviews by providing evidence of Paymentology's resilience capabilities.
- Contribute to broader security compliance initiatives, including ISO 27001, PCI DSS and SOC 2.
- Support the development of policies, procedures and assurance materials that demonstrate effective resilience governance.

Stakeholder Engagement & Performance Reporting

- Build strong relationships across Security, Technology, Operations, Risk and business teams to embed resilience into day-to-day operations.
- Provide independent oversight and constructively challenge recovery assumptions and unresolved resilience risks.
- Define and monitor KPIs and KRIs covering resilience maturity, testing outcomes, remediation progress and critical dependencies.
- Prepare clear, actionable reports for senior leadership, highlighting key risks, progress and decisions required.
- Translate complex technical and operational risks into practical business recommendations.
- Support senior stakeholders in assessing residual risks and determining appropriate remediation priorities.

What it takes to succeed:

- 5+ years of experience in a strategic Business Continuity, Operational Resilience or related role, ideally within financial services, banking, fintech, payments or another highly regulated environment.
- Proven experience designing and implementing Business Continuity and Operational Resilience frameworks, rather than solely maintaining existing processes or documentation.
- Strong practical knowledge of Business Impact Assessments, important business services, impact tolerances, dependency mapping and recovery prioritisation.
- Hands-on experience developing and coordinating resilience testing programmes, business continuity exercises and crisis management simulations.
- Familiarity with FCA Operational Resilience, DORA, ISO 22301 or equivalent international regulatory and industry standards.
- Ability to understand and challenge technical disaster recovery assumptions, translating recovery capabilities into business, customer and regulatory impacts.
- Strong programme and project management skills, with experience coordinating complex initiatives across multiple teams, locations and stakeholders.
- Sound risk judgement, with the ability to prioritise competing requirements, recommend practical solutions and escalate significant resilience risks.
- Excellent stakeholder management and influencing skills, including the ability to constructively challenge senior Technology and business leaders.
- Experience supporting audits, client due diligence, regulatory reviews and resilience assurance activities.
- Strong written and verbal communication skills, with the ability to explain complex topics clearly to both technical and non-technical audiences.
- Independent, proactive and hands-on approach, with the ability to build structure, drive accountability and deliver improvements in a global, cross-functional environment.
- Experience with GRC platforms such as Drata, Vanta or equivalent solutions would be advantageous.
- Professional qualifications or membership of the Business Continuity Institute (BCI), or equivalent risk management and resilience bodies, would be beneficial.
- Excellent written and verbal communication skills in English.

If you want to take ownership of a global resilience programme, strengthen the continuity of critical payment services and help shape how a global fintech prepares for, responds to and recovers from disruption, we'd love to hear from you. At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments. This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official [careers](https://www.paymentology.com/about-us/careers) page , and our recruitment emails are sent only from official Paymentology domains.

## About Paymentology

## Company Overview
- **One-liner**: Paymentology is a global card issuing and processing platform that enables fintechs, digital banks, and financial institutions to launch, run, and scale card programs across 60+ countries from a single cloud-native platform.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: London, United Kingdom (with major hubs in South Africa and the UAE)
- **Founded**: 2014 (Paymentology UK); merged with Tutuka (founded ~1998) in 2021
- **Founders**: Information not publicly available (merged entity from two legacy companies)

## Core Business
- **Primary Industry**: Payments infrastructure / Financial Technology (Fintech)
- **Target Customers**: B2B — Fintechs, digital banks, financial institutions, and enterprises (issuing and processing side)
- **Mission/Purpose**: To build the platform modern payments need — making payments infrastructure work always, everywhere, for everyone. Business growth and social impact go hand in hand through their "Changing Lives" initiatives.

## Products & Services
- **Cloud-Native Card Issuing & Processing Platform**: A modular, API-first platform that allows clients to issue and process credit, debit, prepaid, and virtual cards across any market. Supports multi-currency, real-time data feeds, and instant card issuance.
- **Mastercard & Visa Principal Member**: Enables clients to launch card programs without needing individual sponsorship in each market.
- **Multi-Rail Processing**: Supports cross-border and real-time payments, including crypto/stablecoin players, remittances, and travel payments.
- **Program Management**: End-to-end support from launching a first card program to scaling or pivoting into new markets without replatforming.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 1 billion transactions processed annually across 65+ countries; 500+ employees
- **Notable Investors/Partners**: Clients include fintechs, banks, and digital banks across 5 continents. Partnership ecosystem includes Mastercard, Visa, as well as crypto/stablecoin players.
- **Growth Signals**:
  - Formed in 2021 through the merger of Paymentology UK (cloud-native pioneer) and Tutuka (25+ years processing in LATAM, SEA, and Middle East) — creating a global footprint with deep local expertise.
  - 500+ employees across 65 countries, speaking 40+ languages, spanning 14 time zones.
  - Offices/hubs in London, South Africa (Durban/Johannesburg), and UAE (Dubai), plus staff on the ground in 60+ countries.
  - Processes payments across 5 continents with income generated in just one year across all continents.
  - 400+ clients globally.

## Competitive Advantages
- **Global Infrastructure**: Principal membership with Mastercard and Visa, enabling instant market entry across 60+ countries without local sponsorship.
- **Cloud-Native + Legacy Depth**: Combines modern cloud-native technology with 25+ years of real-world processing experience (via Tutuka heritage).
- **Single Platform, Multi-Market**: Clients can launch, scale, pivot, or enter new markets without rebuilding — a massive moat against legacy processors.
- **Local Expertise**: Employees on the ground in 60+ countries, not just remote support, providing deep regulatory and market knowledge.
- **Multi-Currency & Multi-Rail**: Supports everything from traditional card rails to crypto, stablecoins, and real-time cross-border payments.
- **Social Impact**: "Changing Lives" initiative makes technology accessible for financial education in developing markets — differentiating from purely profit-driven competitors.

## Strategic Focus
- Continuing to expand geographic reach, with a specific focus on enabling fintechs, digital banks, and crypto/stablecoin players to issue and process payments globally.
- Deepening multi-rail capabilities to handle "this century and the next" — from traditional cards to digital assets, real-time, and cross-border payments.
- Scaling the platform to process billions more transactions while maintaining 24/7 customer support and local presence.
- Growing the team (currently 500+) to match the exploding demand for global payment infrastructure.

## Why Work Here
- **Global & Remote-First**: 500+ employees in 65 countries, speaking 40+ languages. The company provides flexibility, tools, and trust to do best work from anywhere.
- **Engineering & Problem-Solving Culture**: The company seeks "puzzle solvers" — people who think deeply, take ownership, stay curious, and care about what they build. The culture emphasizes "we raise the standard" and "we build for what's next."
- **Growth & Learning**: "We grow together" — the best ideas move when people share them. The company invests in learning and upward mobility.
- **Humanity First**: "We lead with humanity" — respect, empathy, and integrity are core values. The company actively warns candidates about job scams and protects applicants.
- **Tangible Impact**: Work that directly enables financial inclusion and payment access across developing markets (e.g., Nairobi, Mexico City, Dubai).
- **Interviews**: Structured process — application review, shortlist, video interviews, a project challenge (to see how candidates think), final interview, then offer. No rushed offers or shady practices.
- **Background Checks**: Enhanced financial-sector background checks are standard, with full support from the team.
- **Perks**: Remote-first, flexible work, tangible benefits, and room to "grow, scale, pivot, and build" — echoing their own platform philosophy.

## Sources
1. [Paymentology About Us](https://www.paymentology.com/en/about-us)
2. [Paymentology Website (Home)](https://www.paymentology.com/en/)
3. [Paymentology Careers Page](https://www.paymentology.com/en/about-us/careers)
4. [Paymentology Team Page](https://www.paymentology.com/en/team)
5. [Paymentology Jobs Portal](https://jobs.paymentology.com/)

## Other roles at Paymentology

- [Staff Site Reliability Engineer](https://feeny.ai/job/staff-site-reliability-engineer-paymentology-mexico-7r1pw5qs8q5y) — Mexico
- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-paymentology-vietnam-xestv911ktxm) — Vietnam
- [Implementations Project Manager](https://feeny.ai/job/implementations-project-manager-paymentology-bulgaria-6tzzg2350h6x) — Bulgaria
- [Financial Accountant](https://feeny.ai/job/financial-accountant-paymentology-united-kingdom-svcemwkjaq0q) — United Kingdom
- [People Business Partner](https://feeny.ai/job/people-business-partner-paymentology-south-africa-wcc5tbjpmj9w) — South Africa
- [Financial Accountant](https://feeny.ai/job/financial-accountant-paymentology-south-africa-e8rczgpy25wy) — South Africa
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-paymentology-poland-xazkaey13hk0) — Poland