---
title: 'Operational Resilience Lead at Teya'
canonical: 'https://feeny.ai/job/operational-resilience-lead-teya-london-hw8anktvwfa9'
type: 'job'
last_seen: '2026-11-08'
---

# Operational Resilience Lead at Teya

- **Company:** [Teya](https://feeny.ai/companies/teya)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/teya/2a2773e6-c04d-4e2e-9551-61bf86a8452d

## Job description

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you The Operational Resilience Lead is responsible for building and running Teya's operational resilience capability within the first line of defence, ensuring Teya can prevent, adapt to, respond to, recover from, and learn from operational disruptions affecting its important business services. This is a role for someone who designs and implements at pace, with an AI-and-automation-first mindset. The goal is a resilience programme that scales as Teya grows without becoming a manual, spreadsheet-heavy overhead. You'll own the operational execution of the framework across the business, including the identification of important business services, impact tolerance setting, mapping, scenario testing, self-assessment, and lessons learned from incidents. You'll work closely with Technology, Information Security, Business Continuity, Product, Payment Operations, Compliance, and Operational Risk.

Key Objectives:

- Design and implement the operational resilience framework AI-first — automating evidence gathering, mapping refreshes, monitoring, and reporting wherever possible, and rejecting manual solutions where automation will do the job.
- Ship a working v1 of new processes and iterate. You'd rather have a lightweight framework live and generating insight in month one than a perfect framework live in month twelve.
- Own and maintain the register of important business services, keeping classifications, impact tolerances, and supporting resource mappings current through automated data feeds rather than manual owner surveys.
- Build the mapping capability end-to-end — people, processes, technology, facilities, data, and third parties — with a clear preference for pulling data from systems of record over collecting it by hand.
- Design and run the scenario testing programme, including severe-but-plausible scenarios, using AI tooling to accelerate scenario design, analysis of results, and drafting of remediation actions.
- Coordinate the annual self-assessment and the associated board and regulatory submissions, using AI to draft and stress-test narratives before senior review.
- Act as the operational focal point for major incidents affecting important business services, driving post-incident reviews, capturing lessons learned, and tracking remediation to closure.
- Partner with Technology and Information Security on ICT and cyber resilience, and the DORA-aligned testing programme.
- Partner with the Outsourcing and Third Party Risk team on resilience of critical third party arrangements, including exit and stressed-exit planning.
- Produce management information for senior governance forums through automated dashboards and self-refreshing views, not static decks.
- Ensure the framework meets the requirements of FCA PS21/3, PRA SS1/21, DORA, and equivalent EU expectations — but treat the regulation as the floor, not the ceiling.

Job Requirements:

- A minimum of 3 years of experience in operational resilience, business continuity, or operational risk within a regulated financial services environment (payments, e-money, banking, or similar).
- Working knowledge of FCA PS21/3, PRA SS1/21, DORA, and the Bank of England's operational resilience framework.
- Hands-on experience with the identification of important business services, impact tolerance setting, mapping, and scenario testing.
- A future-focused approach to risk work — you actively use AI tooling in your day-to-day and look for ways to apply it to reduce manual effort across the resilience lifecycle.
- Bias to action. You design at pace, ship v1, and iterate rather than spending months building the perfect framework in isolation.
- Comfortable working with data and automation. You can specify, build, or configure the pipelines and dashboards that keep resilience data fresh, without needing an engineer to hold your hand.
- A pragmatic, risk-based mindset. You see 1LOD as enabling the business to move quickly and safely, not blocking it.
- Strong stakeholder management skills, with the ability to bring structure to cross-functional work and hold owners to their commitments.
- Highly organised, with strong attention to detail.
- Confident communicator, comfortable presenting to senior stakeholders and producing written reports for governance forums.
- Highly motivated and able to work independently.

Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

## About Teya

## Company Overview
- **One-liner**: Teya provides integrated payment processing, business accounts, and funding solutions to help small, local businesses across Europe manage, grow, and thrive.
- **Entity Type**: Private (Series Unknown; $1.1B in total funding)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019
- **Founders**: Not publicly available (formerly known as SaltPay)

## Core Business
- **Primary industry/industries**: Financial Services, Fintech, Payment Processing
- **Target customers**: Small and local businesses (B2B, SMB)
- **Mission or purpose statement**: "Proud to serve small, local businesses" — Teya exists to make business smoother, simpler, and more rewarding for the people who keep communities alive.

## Products & Services
- **Card Machines & Terminals**: In-person payment terminals with industry-leading transaction speeds, lifetime warranty (covering theft and water damage), and integration with 50+ EPOS systems.
- **Teya Tap**: A software point-of-sale solution that turns a smartphone into a card machine, enabling contactless payments via Apple Pay, Google Pay, and major cards.
- **Teya Business Account**: A free e-money business account with no account fees, domestic transfers, direct debit setup, a debit card with 0.5% cashback on all spending, and instant settlement options.
- **Pay by Link**: A remote payment solution allowing businesses to send payment links to customers.
- **Cash Advance**: Flexible, transparent funding for businesses, repaid directly from card machine sales.
- **Teya App & Web Portal**: Real-time sales tracking, expense management, and transaction monitoring tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding of **$1.1B** across 4 rounds; Annual Revenue estimated at **$100M** [linkedin.com](https://uk.linkedin.com/company/teya-global)
- **Notable Investors/Partners**: Not publicly detailed, but the company has raised $1.1B in total funding [cbinsights.com](https://www.cbinsights.com/company/teya)
- **Growth Signals**: Over **75,000 active members**; processed over **609 million transactions** in 2025; provided over **£68 million in cash advances**; operates in **27 countries** across Europe; employs **~1,000 people** total with **400+ in Product & Tech** [teya.com](https://www.teya.com/) [builtin.com](https://builtin.com/company/teya)

## Competitive Advantages
- **All-in-one platform**: Combines card machines, a business account, cash advances, and expense management in a single, integrated solution — reducing the need for multiple vendors.
- **Fair and transparent pricing**: No hidden fees, simple rates, and a free business account with 0.5% unlimited cashback.
- **Lifetime warranty on hardware**: Covers theft and water damage, a strong differentiator in the physical terminal market.
- **Speed and reliability**: Industry-leading transaction speeds and instant settlement options.
- **Deep focus on small, local businesses**: A clear, mission-driven niche that differentiates them from generalist fintechs and large banks.

## Strategic Focus
- **European expansion**: Already operating in 27 countries, Teya is focused on deepening its presence across Europe.
- **Product ecosystem growth**: Moving beyond payments into a full suite of business management tools (business accounts, cash advances, expense tracking, EPOS integrations).
- **Customer-centric innovation**: Building features like instant settlements, tipping, split payments, and integrated calculators directly requested by small business owners.
- **Talent acquisition**: Actively hiring across Sales, Engineering, Product, Data, and Operations to scale the platform and customer base.

## Why Work Here
- **Mission-driven culture**: Teya is deeply focused on supporting small, local businesses, which gives employees a strong sense of purpose.
- **Hybrid work model**: Encourages at least three days a week in the office to foster collaboration, with flexibility to work from home [builtin.com](https://builtin.com/company/teya).
- **Global, diverse team**: 1,000 total employees across 15+ offices in 27 countries, including London, Lisbon, Bratislava, Budapest, Prague, Reykjavik, Porto, and Braga [builtin.com](https://builtin.com/company/teya).
- **Strong engineering culture**: 400+ Product & Tech employees; technology stack includes modern tools; hosts Lunch and Learns and supports employee-driven initiatives [builtin.com](https://builtin.com/company/teya).
- **Perks and benefits**: Pension plan, paid holidays, free snacks and drinks, quarterly engagement surveys, promotion from within, and resources for team camaraderie [builtin.com](https://builtin.com/company/teya).
- **Work environment**: Hybrid model (3 days in-office per week); offices in London, Bratislava, Lisbon, Budapest, Prague, Reykjavik, Porto, Braga, and more [builtin.com](https://builtin.com/company/teya).

## Sources
1. [teya.com](https://www.teya.com/)
2. [teya.com/careers](https://www.teya.com/careers)
3. [builtin.com](https://builtin.com/company/teya)
4. [linkedin.com](https://uk.linkedin.com/company/teya-global)
5. [cbinsights.com](https://www.cbinsights.com/company/teya)

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