--- title: 'Operations Account Manager-Latin America. (Bi-Lingual Spanish & English) at Tillster' canonical: 'https://feeny.ai/job/operations-account-manager-latin-america-bi-lingual-spanish-english-tillster-93h58cyr59da' type: 'job' last_seen: '2026-09-11' --- # Operations Account Manager-Latin America. (Bi-Lingual Spanish & English) at Tillster - **Company:** Tillster - **Location:** Mexico City, Mexico - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-07 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/tillster/c5d54f0d-6a5e-48ad-a407-1fbb0afbcd06 ## Job description Operations Account Manager-Latin America. (Bi-Lingual Spanish & English) Hybrid-Mexico-Mexico City Full Time 40 hours Position Summary The Operations Account Manager is a key role within Tillster’s Account Management organization, responsible for supporting the operational execution, reporting, and day-to-day account activities for a portfolio of high-value accounts. This role works closely with Operations, Procurement, Product & Engineering, Support, and Finance teams to ensure successful delivery of Tillster products and services, high customer satisfaction, and operational excellence across pilots and scaled deployments. The Operations Account Manager is measured on execution quality, customer responsiveness, operational readiness, and contribution to account health, retention, and growth initiatives. Primary Objectives - Support high-quality execution of account operations, pilots, and deployments - Maintain accurate reporting, project tracking, and customer communications - Proactively identify risks, blockers, and opportunities within assigned accounts - Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation - Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities. ## Key Responsibilities Account & Customer Support - Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead - Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction - Track customer feedback, issues, and action items, and escalate appropriately Program & Project Execution - Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs - Maintain project plans, trackers, and status update decks for internal and customer use - Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline Reporting & Analytics - Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies) - Maintain Customer Relationship Scorecards and operational performance metrics - Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlight business case & ROI. - Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis. Cross-Functional Collaboration - Work cross-functionally with Operations, Product, Engineering, Support, and Finance to ensure smooth execution and issue resolution - Support internal leadership reporting by consolidating data and insights from assigned accounts Account Growth Enablement - Assist senior account leaders with account planning activities, including tracking expansion opportunities and new initiatives - Support lifecycle activities such as renewals, feature rollouts, and introduction of new products or offerings - Identify and support revenue growth opportunities within individual franchisee accounts, including upsell and cross-sell initiatives aligned to franchisee operational maturity and adoption stage - Track and report on franchisee-level revenue metrics, including attach rates, product utilization, and incremental growth, escalating insights and risks to senior account leaders to inform strategic account planning - Leverage AI and data insights to proactively identify opportunities for increased product adoption, upsell initiatives, operational improvements, and accelerated revenue growth across franchisee accounts. - Utilize customer usage trends, deployment data, and operational metrics to support more strategic account planning and proactive customer engagement. ## Skills & Qualifications - Bachelor’s degree required - 5-7 years of direct experience in account management, project management, operations, or program coordination to support large-scale implementation projects - Fluent in both English and Spanish (written and verbal) — required - Exposure to digital, SaaS, retail technology, QSR, or restaurant environments preferred - Strong organizational and project-tracking skills with high attention to detail - Proficient in MS Excel & PowerPoint and Asana for tracking, analysis, and reporting - Experience leveraging AI productivity and analytics tools to improve reporting, customer communication, workflow automation, and operational efficiency is strongly preferred. - Comfortable utilizing modern AI-enabled business tools to support faster decision-making, customer insights, and scalable account management processes. - Clear written and verbal communication skills - Ability to manage multiple priorities in a fast-paced environment - Collaborative, team-oriented mindset with strong ownership and accountability - Curious and data-driven, with a desire to learn and continuously improve - Comfortable working cross-functionally and taking direction from senior leaders ## Preferred - Experience supporting pilots, deployments, or rollouts across multiple locations - Familiarity with franchise or multi-unit retail operating models - QSR / Restaurant / Retail experience is a strong plus Growth Path This role is designed as a feeder position into Senior Operations Account Lead roles, with progression based on: - Demonstrated ownership of accounts and programs - Strong execution and customer satisfaction outcomes - Ability to independently manage increasingly complex accounts and initiatives Pay and Benefits (USA) - Expected base salary range+ Bonus/Commission is negotiable based on experience+. commission/bonus. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.. - Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services. - Holidays: The company observes ten (10) paid holidays per calendar year. - Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO. - Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan. - Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities. Making a Difference in the Tillster Way Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status. Follow us on: Tillster: https://www.tillster.com/ Tillster Careers: https://www.tillster.com/careers LinkedIn: https://www.linkedin.com/company/tillster/ Tillster is proudly an Equal Opportunity Employer Mexico’s Federal Labor Law and Constitution prohibit discrimination in hiring and employment practices based on protected characteristics including sex, gender, age, disability, religion, nationality, marital status, health status, sexual orientation, social condition, and other protected categories. ([L&E Global](https://leglobal.law/countries/mexico/employment-law/employment-law-overview-mexico/05-pay-equity-laws/?utm_source=chatgpt.com)) Accordingly, employers generally should NOT include: - Age limits - Gender preferences - Marital/family status requirements - Pregnancy-related inquiries - Appearance requirements unrelated to the role - Religious preferences - National origin restrictions (unless legally justified) - Salary-history requirements No Visa Sponsorship Principals only – no Agencies or calls please ---------- Tillster cares about the safety of all our employees—even those we’ve yet to hire ## RECRUITMENT FRAUD WARNING We want to help you stay safe during your job search. Tillster will never: - Request personal/financial information during recruitment - Require payment or fees - Ask for sensitive PII before a formal job offer - Collect information via email or phone (only through secure channels) - Extend offers without in-person or virtual interviews Red flags: All official communications come from @[tillster.com](http://tillster.com) addresses only Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams. Apply for this position ## About Tillster ## Company Overview - **One-liner**: Tillster provides the world’s leading unified commerce platform that powers digital ordering, delivery, loyalty, and AI-driven engagement for quick-service and fast-casual restaurant brands. - **Entity Type**: Private (no recent funding round disclosed) - **Headquarters**: Alpharetta, Georgia, USA (primary office; also Los Angeles, San Diego, Porto, Lisbon, and other global hubs) - **Founded**: 2002 (originally founded as EMN8) - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Restaurant technology / digital commerce - **Target customers**: B2B – quick-service and fast-casual restaurant chains (enterprise and mid-market) - **Mission or purpose statement**: Not explicitly stated, but the company emphasizes “powering the future of restaurant commerce” by helping brands control the guest journey from ordering to loyalty to personalized marketing. [tillster.com](https://www.tillster.com/company) ## Products & Services - **Web & Mobile Ordering**: Fully branded, optimized digital ordering experiences for websites and mobile apps. (SaaS) - **On-Premise Ordering**: Kiosk-based ordering for in-store use. (SaaS + hardware-adjacent) - **Delivery Management**: Centralized management of first-party, curbside, and third-party delivery channels. (SaaS) - **Offers & Loyalty**: Personalized promotions and loyalty programs that use AI and predictive analytics to drive repeat orders. (SaaS) - **Data & AI**: Analytics and machine learning tools that unify siloed data and provide actionable insights (e.g., AI-powered recommendations, targeted promotions). (SaaS) - **Modular Architecture**: The entire platform is composable, allowing brands to adopt individual solutions or the full suite. [tillster.com](https://www.tillster.com/) ## Market Standing - **Valuation / Market Cap**: Not publicly available - **Key Metric**: Processes over 180 million orders annually across more than 40,000 locations worldwide, serving 100+ global and regional restaurant brands. [tillster.com/company](https://www.tillster.com/company) - **Notable Investors/Partners**: Not disclosed in available sources; the company was formed after the acquisition of Snapfinger by EMN8 in 2013. [tillster.com/company/our-story](https://www.tillster.com/company/our-story) - **Growth Signals**: - Refreshed brand identity launched in January 2025. - Expanded operations in Portugal (engineering and product hub). - Reported 24% average uplift in check size from AI-powered recommendations and 38% increase in average check size from targeted promotions (based on 2025 client data). [tillster.com](https://www.tillster.com/) ## Competitive Advantages - **Modular, composable platform** that integrates seamlessly with existing systems or works standalone – giving brands full control and flexibility. - **Deep domain expertise** – 20+ years focused exclusively on restaurant digital commerce. - **Global scale** – presence in over 20 countries with localized support. - **Proven AI and data science** – measurable results (uplift in conversion, check size) backed by client performance. ## Strategic Focus - **Unified commerce**: Converging all ordering channels (web, mobile, kiosk, delivery) into a single platform. - **Personalization and AI**: Using machine learning to deliver targeted offers, recommendations, and loyalty programs that increase guest lifetime value. - **Data-driven decision making**: Helping brands turn transaction data into actionable revenue insights. ## Why Work Here - **Culture**: Values include innovation, data-driven operations, results orientation, ownership, collaboration, and fun. Employees describe a diverse, global community of technologists, strategists, and industry experts. - **Work policy**: On-site/in-office work model (multiple locations: Alpharetta, Los Angeles, San Diego, Porto, Lisbon). Some flexibility in schedules. - **Perks & benefits**: Generous paid time off, comprehensive health/retirement benefits, company equity, tuition assistance, adoption assistance, family medical leave, pet-friendly offices, free snacks/drinks, mobile phone discount, wellness programs, team events, and access to digital learning platforms and mentorship. - **Growth opportunities**: Career development programs, global collaboration across offices in the U.S., France, Germany, Portugal, Spain, and the U.K. [builtin.com](https://builtin.com/company/tillster) [tillster.com/company/careers](https://www.tillster.com/company/careers) ## Sources 1. [tillster.com/company/careers](https://www.tillster.com/company/careers) 2. [tillster.com/company](https://www.tillster.com/company) 3. [tillster.com](https://www.tillster.com/) 4. [tillster.com/company/our-story](https://www.tillster.com/company/our-story) 5. 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