---
title: 'Operations Analyst I (Merchant Configuration) at Checkout.com'
canonical: 'https://feeny.ai/job/operations-analyst-i-merchant-configuration-checkout-com-ebene-zsmq8nrva2nm'
type: 'job'
last_seen: '2026-09-14'
---

# Operations Analyst I (Merchant Configuration) at Checkout.com

- **Company:** [Checkout.com](https://feeny.ai/companies/checkout-com)
- **Location:** Ebene, Mauritius
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/checkout.com/31f6e382-3b92-49d5-88b5-1e6bd874fd65

## Job description

Company Description We’rehttp://checkout.com[Checkout.com](http://Checkout.com). You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

We are seeking a motivated and detail-oriented Analyst I to join our Merchant Configuration team. This role focuses on the timely and accurate configuration of our merchants, as well as executing changes to their existing configuration. The ideal candidate for this role is someone with a customer-centric mindset, a strong team player, having work experience in an operational role in a multinational environment.

This role operates on a shift from 13:00 to 22:00 (Mauritius Time). Please note that this position follows the UK public holiday calendar; therefore, the role requires working on Mauritius public holidays, while observing UK public holidays instead.

Key Responsibilities:

- Set up, update, and terminate merchant accounts efficiently, ensuring all processes are followed accurately.
- Participate in ad-hoc projects, contributing to team initiatives and goals.
- Develop a deep understanding of our configuration products.
- Assist in navigating queries with appropriate support channels to ensure timely resolutions.
- Actively engage with stakeholders to understand their needs and requirements. Prioritize their satisfaction by addressing concerns and facilitating solutions promptly.
- Follow defined processes meticulously to ensure the accuracy of all tasks. Review work for errors and implement quality checks to maintain high standards.
- Approach all cases and tasks with a sense of urgency and enthusiasm.
- Work collaboratively within the Merchant Configuration team and across the organization to drive cases to resolution.

## Experience / Qualifications

What we’re Looking For:

- At least 1 year work experience in an operational role in a multinational work environment.
- Strong written and verbal communication skills.
- Customer-centric mindset with a commitment to stakeholder satisfaction.
- Ability to collaborate effectively within teams and across departments.
- Detail-oriented with a focus on accuracy in all tasks.
- Proactive attitude with a strong sense of urgency.

Having an understanding of payment processes and lifecycle and / or experience in a configuration role within the Tech and/or e-commerce industry will be an advantage.

Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at [Checkout.com](http://Checkout.com) We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our[Careers Page](https://www.checkout.com/careers) to learn more about our culture, open roles, and what drives us. For a closer look at daily life at [Checkout.com](http://Checkout.com), follow us on [LinkedIn](https://www.linkedin.com/company/checkout/life/) and [Instagram](https://www.instagram.com/checkout_com/)

## About Checkout.com

## Company Overview
- **One-liner**: Checkout.com is a global, high-performance payment platform that enables enterprises to accept payments, move money, and optimize revenue through a modular, AI-powered suite of services.
- **Entity Type**: Private (Series D, last funding round Jan 2022)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2012
- **Founders**: Guillaume Pousaz

## Core Business
- **Primary industry**: Payments / FinTech (online payment processing, acquiring, fraud management, money movement)
- **Target customers**: B2B – primarily enterprise merchants and high-growth digital businesses (e.g., e-commerce, travel, food delivery, marketplaces)
- **Mission or purpose**: To turn payments into a powerful revenue driver for businesses by obsessing over every basis point of performance.

## Products & Services
- **Connect**: Accept payments online via a single API, supporting 150+ currencies and local acquiring in 50+ countries.
- **Move**: Simplify global money movement, including payouts, refunds, and supplier payments (e.g., via Visa Direct).
- **Boost** (Intelligent Acceptance): AI-powered engine that optimizes payment routing and retries to increase conversion rates.
- **Protect**: Fraud detection, authentication, identity verification, and chargeback management tools.
- **Manage**: Centralized dashboard for monitoring payments, balances, and analytics across all geographies.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company; last Series D raised $1B at a reported valuation of $40B in Jan 2022 per news, but this is not confirmed in search results – treat as unconfirmed)
- **Key Metric**: Processed $300B in total ecommerce payment volume in 2025 for enterprise merchants (source: checkout.com homepage); total funding raised: $1.8B (Crunchbase)
- **Notable Investors/Partners**: Franklin Templeton, Ribbit Capital (among 14 investors per Crunchbase); partner with Visa Direct; named a Leader in The Forrester Wave™: Merchant Payment Providers, Q1 2026
- **Growth Signals**: 19 offices worldwide; 1,000–5,000 employees; serves category-defining businesses (e.g., Klarna, Grab, The Trade Desk, etc. as shown in case studies); AI-powered Intelligent Acceptance delivering 4–6% uplift in acceptance rates for clients.

## Competitive Advantages
- **Proprietary technology**: Cloud-native, self-healing infrastructure with high uptime and local acquiring in 50+ countries.
- **AI-first optimization**: Intelligent Acceptance engine uses network data and machine learning to maximize conversions.
- **Modular platform**: Products work standalone or together, allowing merchants to customize their payment stack.
- **Enterprise scale**: Proven ability to handle billions in volume for global merchants.
- **Single platform for issuing and acquiring**: Recently unified issuing and acquiring to improve liquidity and control for travel and other verticals.

## Strategic Focus
- **AI acceleration**: Going all-in on AI across products and internal operations (see blog “How we’re using AI to accelerate our velocity”).
- **Agentic commerce**: Preparing for AI-driven shopping agents by developing merchant-controlled checkout models and chargeback strategies.
- **Expanding money movement**: Enhancing payout capabilities (e.g., Visa Direct partnership) and virtual card issuing.
- **Global reach**: Continuing to add local acquiring markets and payment methods.

## Why Work Here
- **Culture**: High-performance, ownership-driven environment with values like “Athlete Mindset”, “Never Give Up”, “Talk Straight”, and “One Team”. Emphasis on continuous improvement, data-driven decisions, and speed.
- **Hybrid policy**: Required in-office Tuesday, Wednesday, Thursday (as of Aug 2025). Also offers “Work from Anywhere” options and flexibility.
- **Diversity & belonging**: Nine employee-led communities (Ability+, Arab, Asian, Black, Jewish, Latine, Parents, Pride, Women). Committed to inclusive hiring and accessibility.
- **Benefits**: Comprehensive health and wellbeing cover, family-forming support, high-quality food in offices, volunteering days, sustainable pace with time away, and choice/control over rewards.
- **Growth**: Fast-paced environment with early ownership, global opportunities, and a focus on learning (continuous development resources).
- **Hiring process**: Four stages – recruiter screen, first interview, task/challenge, final interview. Typically 4–6 weeks. Feedback provided after each stage.

## Sources
1. [checkout.com](https://www.checkout.com/?ref_type=adv)
2. [checkout.com/life-at-checkout](http://www.checkout.com/life-at-checkout)
3. [checkout.com/jobs](https://www.checkout.com/jobs)
4. [checkout.com/careers](https://www.checkout.com/careers)
5. [crunchbase.com](https://www.crunchbase.com/organization/checkout-com)

## Other roles at Checkout.com

- [Specialist, Early Careers](https://feeny.ai/job/specialist-early-careers-checkout-com-ebene-mqzp23r0aqnz) — Ebene, Mauritius
- [Legal Counsel, Financial Regulatory & Product](https://feeny.ai/job/legal-counsel-financial-regulatory-product-checkout-com-london-3jeb5qq7n5mh) — London, United Kingdom
- [Senior Machine Learning Engineer](https://feeny.ai/job/senior-machine-learning-engineer-checkout-com-london-362vyt6j2yca) — London, United Kingdom
- [Project Manager - Integrations](https://feeny.ai/job/project-manager-integrations-checkout-com-paris-84xf2n607d8x) — Paris, France
- [Product Support Analyst I](https://feeny.ai/job/product-support-analyst-i-checkout-com-london-crtwwrhnm7h4) — London, United Kingdom
- [Senior Specialist, Communications (12m FTC)](https://feeny.ai/job/senior-specialist-communications-12m-ftc-checkout-com-london-78rsjh92wn00) — London, United Kingdom
- [Workplace Experience Coordinator](https://feeny.ai/job/workplace-experience-coordinator-checkout-com-san-francisco-x38jsn7mmhzg) — San Francisco, CA
- [Specialist, Marketing Operations](https://feeny.ai/job/specialist-marketing-operations-checkout-com-london-f7r87zjx6fsw) — London, United Kingdom
- [Principal, CEO Office](https://feeny.ai/job/principal-ceo-office-checkout-com-london-bqbadmpsrf6h) — London, United Kingdom
- [Enterprise Sales Executive- New York](https://feeny.ai/job/enterprise-sales-executive-new-york-checkout-com-new-york-9zah3yxa108b) — New York, NY