---
title: 'Operations Analytics Engineer at Otter'
canonical: 'https://feeny.ai/job/operations-analytics-engineer-otter-los-angeles-ykcd2579xyq1'
type: 'job'
last_seen: '2026-09-07'
---

# Operations Analytics Engineer at Otter

- **Company:** Otter
- **Location:** Los Angeles, CA
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/otter/jobs/8654629002

## Job description

## Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs  succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

## About the Role

We’re looking for an Operations Analytics Engineer to join our data & operations team. In this hybrid role, you’ll monitor the health of our top revenue products through data: identifying anomalies in performance, surfacing issues across data pipelines or operations, and helping ensure that what we deliver to customers is both accurate and actionable.

This is not just a technical data quality role. You’ll work across systems and teams to proactively detect drops, gaps, or unexpected patterns in revenue and product performance and help determine whether they stem from technical failures, operational gaps, or real-world customer behavior. Your work will guide fast triage, help us prioritize fixes, and improve the trust stakeholders have in our platform.

## What you’ll do

- Monitor core KPIs across customers, segments, and systems to identify unexpected drops, spikes, or anomalies
- Investigate the root cause of business performance issues, whether due to data issues, operational breakdowns, or product changes
- Build and maintain dashboards, alerts, and monitors to detect early signs of degradation in revenue recapture outcomes
- Partner with Engineering to debug technical issues; with Operations to flag workflow breakdowns; and with Product to validate system behavior
- Maintain and evolve business health checks that serve as our early-warning system
- Create documentation and playbooks to improve response times and support proactive quality practices across the organization

## What we’re looking for

- Strong analytical skills and experience working with business KPIs and operational metrics
- Proficiency in SQL and experience with dashboarding/BI tools (e.g., Looker, Tableau, Mode)
- A cross-functional mindset: you’re comfortable working with data engineers, product managers, and ops specialists alike
- Strong sense of ownership and bias for action: you don’t just surface issues, you help solve them
- Bonus: experience with data quality monitoring tools or operational alerting systems

## Why join us

- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $93,000 - $109,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

## About Otter

## Company Overview
- **One-liner**: Otter provides a multichannel POS system and restaurant operating system that unifies in-store, online, and delivery orders, payments, and operations for restaurants of all sizes.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Restaurant technology, point-of-sale (POS) systems, food service software.
- **Target customers**: B2B – quick-service restaurants, multi-location chains, and enterprise restaurants.
- **Mission**: “Building the operating system that connects the disconnected systems restaurants use” – unifying POS, delivery apps, kiosks, payments, and operations into a single platform.

## Products & Services
- **Otter POS**: All-in-one restaurant POS for in-store, pickup, delivery, and online ordering. Includes hardware bundles (single/dual screen terminals, tablets, card readers, printers), low processing fees (2.39% + 15¢), offline mode, and live alerts. Onboarding in 7 days or less.
- **Otter Enterprise**: Multi-location management platform for chains – unified menu management, revenue analytics, business continuity, and virtual brand management. Serves thousands of restaurants in over 40 countries.
- **Online Ordering**: Direct-to-consumer ordering channel integrated with the POS.
- **Integrations**: 100+ integrations with delivery platforms (DoorDash, Uber Eats), payment processors, kiosks, and other restaurant tools.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company).
- **Key Metric**: Over 1 billion orders processed; 100,000+ restaurants worldwide (homepage) and 275,000+ customers (enterprise page).
- **Notable Investors / Partners**: Not publicly listed; major integration partners include DoorDash, Uber Eats, Stripe.
- **Growth Signals**: Employee headcount grew 46% YoY (196 employees as of mid-2026); operates in 16 countries; 35 active job postings (up 337% year-over-year); expanding enterprise capabilities and product-led growth initiatives.

## Competitive Advantages
- **All-in-one platform**: Replaces multiple disconnected systems, reducing complexity and cost for restaurant operators.
- **Low processing fees**: Industry-leading 2.39% + 15¢ per transaction.
- **Built by operators**: Designed by and for restaurant operators, with features like offline mode, real-time alerts, and unified menu management.
- **Rapid onboarding**: Specialists get restaurants set up in 7 days or less.
- **Scalable**: Serves from single-location independents to large enterprise chains (e.g., United Pacific).

## Strategic Focus
- **Enterprise expansion**: Deepening capabilities for multi-location chains (revenue analytics, business continuity, virtual brands).
- **Product-led growth**: Hiring for product-led growth engineering and growth marketing roles.
- **AI-driven features**: AI-powered promotions on delivery apps and other innovations.
- **Global reach**: Operating in over 40 countries, with POS currently available in the US and Canada.

## Why Work Here
- **Culture**: Described as “driven, collaborative, eclectic & fun” with a motto of “With grit comes glory.” Emphasis on diversity and inclusion (“We like you for you”).
- **Perks**: Competitive pay plus equity, generous vacation policy, flexible work arrangements, and a fun office environment (bake-offs, beer-pong, barre classes).
- **Work model**: Hybrid/remote depending on role; offices in Los Angeles (HQ), San Francisco, Seattle, Mountain View, Toronto, Phoenix, and international locations.
- **Engineering culture**: Modern tech stack, opportunity to build foundational restaurant technology, and a focus on innovation (streaming data, menu platforms, PLG).

## Sources
1. [tryotter.com](https://www.tryotter.com/)
2. [tryotter.com/jobs](https://tryotter.com/jobs)
3. [linkedin.com/company/try-otter](https://www.linkedin.com/company/try-otter)
4. [helpdesk.tryotter.com](https://helpdesk.tryotter.com/hc/en-us/articles/26596326146707-Otter-POS-Introduction)
5. [why.tryotter.com/enterprise](https://why.tryotter.com/enterprise)
6. [job-boards.greenhouse.io/otter](https://job-boards.greenhouse.io/otter)

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