---
title: 'Operations Assistant (Credentialing) at Sleep Center'
canonical: 'https://feeny.ai/job/operations-assistant-credentialing-sleep-center-global-a3xhr758cm6s'
type: 'job'
last_seen: '2026-09-05'
---

# Operations Assistant (Credentialing) at Sleep Center

- **Company:** Sleep Center
- **Location:** Global
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-08-07
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.gem.com/sleep-center/am9icG9zdDr8gillAhQk5Q1nFfdh97bx

## Job description

## ABOUT THE ROLE:

We are looking for a detail-oriented and process-driven virtual assistant to support our operations team. The position centers on insurance credentialing and patient referral management. You will follow standard operating procedures (SOPs) to maintain accuracy, keep workflows on schedule, and communicate with both internal and external stakeholders. This is a remote role that requires working U.S. business hours (Monday–Friday, 8 AM–5 PM Central Time).

## KEY RESPONSIBILITIES:

- Prepare and submit insurance credentialing and re-credentialing applications
- Track application status, follow up with payers, and resolve data discrepancies
- Maintain an up-to-date credentialing database and alert the team about upcoming expirations
- Receive, verify, and process patient referrals into the EMR or CRM system
- Monitor referral statuses, follow up on outstanding cases, and escalate as needed
- Execute tasks according to SOPs and suggest improvements when appropriate
- Perform routine data audits to maintain accuracy and compliance
- Provide regular status updates and reports to leadership
- Communicate via email or (rarely) phone with providers, payers, and patients as needed

## REQUIREMENTS:

- Strong attention to detail and accuracy
- Ability to follow SOPs and checklist-based workflows
- Availability to work U.S. Central Time hours with reliable high-speed internet
- Strong written and verbal communication skills in English
- Comfortable using spreadsheets and Adobe PDF

SUCCESS IN THIS ROLE LOOKS LIKE:

- All credentialing packets submitted on or before their deadlines
- New patient referrals processed within 24 hours
- Accurate records maintained with minimal data-entry errors
- Meaningful suggestions made to improve existing SOPs

## EMPLOYMENT DETAILS:

- Full-time remote role
- Monday–Friday, 8 AM–5 PM Central Time
- Candidate must provide their own computer and reliable internet connection

## HOW TO APPLY:

- Please attach a 3 writing samples to your application and also include the phrase "I follow SOPs" to demonstrate you read this job post.

## About Sleep Center

## Company Overview
- **One-liner**: Sleep Center is a mattress and bedroom furniture retailer serving Northern California, focused on helping customers find the right sleep solution for their health and comfort needs.
- **Entity Type**: Private (Small Business)
- **Headquarters**: Davis, California, USA
- **Founded**: Not publicly available (operates as a locally owned family business)
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Retail (Mattresses, Bedroom Furniture, Home Goods)
- Target customers: B2C (Consumers in Northern California)
- Mission or purpose statement: "Delivering a great night’s sleep to millions of Californians" and educating the public about how important sleep is to overall health.

## Products & Services
- **Mattresses**: Carries top brands including Tempur-pedic, Beautyrest, Serta, Sealy, Stearns & Foster, Magniflex, and more. Offers a large selection to match different body types, needs, and budgets.
- **Bedroom Furniture**: Offers furniture from brands like Ashley, Aspenhome, Benchcraft, Coaster, Flexsteel, and others, including euro recliners and sofas.
- **Sleep Consulting**: Employs highly-trained "sleep consultants" who undergo months of sleep health education and customer service training, as well as factory visits to understand product details.
- **Delivery Service**: Provides delivery directly to customers' doors.
- **Customer Guarantee**: Offers a 100% satisfaction guarantee.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held small business)
- **Key Metric**: Not publicly available (revenue not disclosed)
- **Notable Investors/Partners**: Partnerships with major mattress and furniture brands including Tempur-pedic, Beautyrest, Serta, Sealy, Stearns & Foster, Ashley, and many more.
- **Growth Signals**: Operates multiple locations serving cities including Davis, Sacramento, Roseville, Citrus Heights, Folsom, Dixon, Vacaville, Winters, Rancho Cordova, and Elk Grove. Positions itself as a local, family-owned alternative to big-box retailers.

## Competitive Advantages
- **Local Expertise**: Deep knowledge of sleep health and product selection, with staff trained as "sleep experts" rather than just salespeople.
- **Curated Selection**: Offers a wide range of top brands in one location, allowing customers to compare and find the best fit.
- **Customer Service Focus**: Emphasizes friendly, knowledgeable service and a 100% satisfaction guarantee, differentiating from larger, less personal retailers.
- **Family-Owned & Operated**: Local, small business identity appeals to community-minded shoppers.

## Strategic Focus
- **Customer Education**: Prioritizes educating the public on the importance of sleep for overall health, positioning the company as a trusted advisor.
- **Product Quality & Value**: Focuses on offering high-quality products at competitive prices, avoiding the "you have to pay more" model.
- **Community Presence**: Maintains a strong local footprint in Northern California, serving a defined geographic area with a personal touch.

## Why Work Here
- **Culture**: Described as a "small local family owned business" that values community and customer relationships.
- **Training & Development**: Employees receive extensive, ongoing training in sleep health and product knowledge, becoming true experts in their field.
- **Work Environment**: Likely a close-knit, team-oriented environment typical of a family-run small business.
- **Policy**: On-site, retail-based work (not remote). Locations include Davis, Sacramento, Roseville, Citrus Heights, Folsom, Dixon, Vacaville, Winters, Rancho Cordova, and Elk Grove.

## Sources
1. [sleepcenter.net](https://sleepcenter.net/pages/about-us)
2. [jobsearcher.com](https://jobsearcher.com/companies/sleep-center)

## Other roles at Sleep Center

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