---
title: 'Operations Assistant at Massive Rocket'
canonical: 'https://feeny.ai/job/operations-assistant-massive-rocket-europe-wqdnrekph596'
type: 'job'
last_seen: '2026-10-15'
---

# Operations Assistant at Massive Rocket

- **Company:** Massive Rocket
- **Location:** Europe
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/massive-rocket/1c5f415b-941c-4145-9e3f-3e4a989bf8d8

## Job description

Who Are Massive Rocket? Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team We’re looking for a highly organised and proactive Operations Assistant to help keep Massive Rocket’s day-to-day operations running smoothly. You’ll take ownership of company travel, bookings, orders, and event coordination, ensuring everything is arranged efficiently, accurately, and within budget. You’ll also provide administrative support across People Operations, Finance, and internal systems, working closely with the Operations & Logistics Specialist and the wider team. This role is ideal for someone who enjoys keeping things organised, solving problems, and making sure the details are taken care of. What Will You Do? Manage end-to-end travel arrangements, including flights, accommodation, transport, and detailed itineraries. Coordinate company events, team offsites, office days, and internal gatherings, including venues, catering, suppliers, and logistics. Liaise with vendors and service providers to compare quotes, manage bookings, place orders, and ensure timely delivery. Maintain accurate booking records, track costs, and ensure arrangements stay within approved budgets. Act as the main point of contact for employee travel and logistics queries, resolving issues quickly and proactively. Support employee onboarding and offboarding, including documentation, equipment coordination, and system access requests. Assist with employment contracts, offer letters, addendums, Statements of Work (SOWs), and other operational documents. Support finance administration by organising invoices, processing expenses, maintaining receipts, and assisting with payroll preparation when needed. Keep employee records, leave trackers, operational databases, and internal documentation accurate and up to date. Support the Operations team with administrative tasks, follow established processes, and identify opportunities to improve efficiency. What Makes You a Great Fit Previous experience in an administrative, operations, travel coordination, logistics, or similar support role. Strong organisational and time-management skills, with the ability to manage multiple requests and deadlines. Excellent attention to detail and a consistent focus on accuracy. A proactive, resourceful approach to solving problems and handling last-minute changes. Strong written and verbal communication skills, with fluency in English. Confidence coordinating with employees, vendors, suppliers, and other stakeholders. Comfortable working with spreadsheets, shared databases, and digital tools. Able to work independently, take ownership of tasks, and follow through without constant supervision. Comfortable handling confidential employee and financial information with discretion. Willingness to learn new systems and support different areas of business operations as needed. Desirable

## About Massive Rocket

## Company Overview
- **One-liner**: Massive Rocket is a global Braze and Snowflake agency that helps enterprise brands accelerate customer loyalty through AI-powered first-party data strategies, cross-channel engagement, and CRM consulting.
- **Entity Type**: Private (funding stage not disclosed; likely bootstrapped)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2018
- **Founders**: Not publicly disclosed (CEO is Thierry Sequeira)

## Core Business
- **Primary industries**: IT Services and IT Consulting; Customer Engagement & Data; Marketing Technology
- **Target customers**: Enterprise B2C brands (global leaders) – B2B
- **Mission/purpose**: “Accelerate customer loyalty for global brands by combining deep technical expertise with creativity and AI to unlock the power of first-party data” [massiverocket.com/who-we-are](https://www.massiverocket.com/who-we-are)

## Products & Services
- **Braze Implementation & Migration**: Expert setup, migration, and integration of Braze to deliver rapid time-to-value [massiverocket.com]
- **Snowflake Data Engineering**: Architecting and optimizing data pipelines, including senior data engineering contracts (Snowflake, Databricks) [jobs.lever.co/massive-rocket](https://jobs.lever.co/massive-rocket)
- **AI-Powered Personalization & Decisioning**: Real-time, personalized experiences and automated intelligent decision-making at scale [massiverocket.com]
- **Cross-Channel Activation**: Email, push, in-app, SMS, and web campaigns designed to drive retention and loyalty [massiverocket.com]
- **Marketing Technology Stack Design**: End-to-end architecture and optimization of customer engagement ecosystems (Braze, Snowflake, mParticle, Segment, etc.) [massiverocket.com]

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Revenue not disclosed; total funding not disclosed. Headcount = 81 employees (yearly growth +4.7%, monthly decline -8.2% as of mid-2026) [linkedin.com/company/massiverocket](https://linkedin.com/company/massiverocket)
- **Notable Investors / Partners**: Certified Braze and Snowflake agency partner; clients are global brands (names not specified) [massiverocket.com]
- **Growth Signals**: 200+ enterprise implementations worldwide; global delivery centers across US, EMEA, and APAC; team spread across 17 countries; active job postings (3 open roles), though headcount monthly growth slightly negative [linkedin.com; massiverocket.com]

## Competitive Advantages
- **Certified Agency Partner**: Both Braze and Snowflake certified – a rare dual specialization [massiverocket.com]
- **Deep AI & Data Expertise**: Combination of AI, customer data platforms (CDPs), and omnichannel marketing in one consultancy
- **Global Delivery Model**: Offices in the UK plus remote teams across Europe, LATAM, India, and APAC enabling 24/7 coverage
- **Proven Track Record**: 200+ enterprise implementations with measurable results in retention, engagement, and revenue [massiverocket.com]

## Strategic Focus
- **First‑Party Data & AI**: Helping brands pivot from third‑party cookies to owned data strategies using Braze, Snowflake, and AI-driven personalization.
- **Expansion of Delivery Locations**: Actively hiring contractors in Latin America (Data Engineers, CRM Consultants) and Europe (Senior Data Engineers) to scale global capacity [jobs.lever.co/massive-rocket]
- **Continued Partnership Growth**: Deepening integration with Braze and Snowflake as both platforms evolve.

## Why Work Here
- **100% Remote Forever**: “Always” remote setup – team members work from anywhere; no co‑location requirement [insights.massiverocket.com](https://insights.massiverocket.com/faq-joining-massive-rocket/)
- **Global & Diverse Team**: Colleagues across 17 countries, with a strong international culture and occasional in‑person meetups [linkedin.com]
- **Career Development**: Fast-moving environment, opportunities for advancement, and leadership roles; promotional paths from Consultant to Team Lead to Head of Department [linkedin.com; careers page]
- **Perks & Benefits**:
  - 21 days annual leave (accrued monthly) + bank holidays (based on country of residence) + 1 birthday day off
  - UK employee pension via Nest (3% employer, 5% employee mandatory)
  - Online team events and a supportive, kind culture [insights.massiverocket.com]
- **Engineering Culture**: Focus on modern data stacks (Snowflake, Databricks, Braze, CDPs) and AI tooling; a “bring your own device” policy (use own laptop) [insights.massiverocket.com]

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/massiverocket)
2. [Massive Rocket – Who We Are](https://www.massiverocket.com/who-we-are)
3. [Massive Rocket Careers Page](https://www.massiverocket.com/careers)
4. [Massive Rocket Job Board (Lever)](https://jobs.lever.co/massive-rocket)
5. [FAQ – Joining Massive Rocket](https://insights.massiverocket.com/faq-joining-massive-rocket/)

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