---
title: 'Operations Associate at Claim Health'
canonical: 'https://feeny.ai/job/operations-associate-claim-health-new-york-vs3j8tm4r9b5'
type: 'job'
last_seen: '2026-09-09'
---

# Operations Associate at Claim Health

- **Company:** Claim Health
- **Location:** New York, NY
- **Compensation:** $70k–$100k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-12-30
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/claim-health/bb76582b-fe73-48d5-8897-a863bfd88013

## Job description

## OPERATIONS ASSOCIATE

Location: NYC (In-Person)

Compensation: Competitive salary + meaningful equity

Stage: YC-backed, early-stage

## ABOUT CLAIM HEALTH

Claim Health is the AI Revenue Platform for Post-Acute Care.

With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.

We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.

## ABOUT THE ROLE

We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.

You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.

## WHAT YOU’LL DO

Build & Scale Operational Processes

- Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
- Document and standardize processes through SOPs, playbooks, and internal tooling
- Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

Metrics & Operational Insight

- Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
- Build dashboards and lightweight analyses to inform product and operational decisions
- Use data to identify trends, surface risks, and prioritize improvements

Customer-Facing & Implementation Work

- Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
- Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
- Gather customer feedback and translate it into actionable operational or product enhancements

Cross-Functional Execution

- Support customer implementations from kickoff through go-live and steady state
- Partner closely with product and engineering to operationalize new features and workflows
- Serve as the connective tissue between customers and internal teams to ensure smooth execution

## WHAT WE’RE LOOKING FOR

- 1–3 years of experience in:
- Management consulting, operations, or strategy roles, or
- Product operations / operations roles at an early-stage startup
- Strong process-building instincts—you enjoy creating structure where none exists
- Analytical mindset with comfort defining and managing key metrics
- Experience working directly with customers and owning outcomes end-to-end
- Clear, concise written and verbal communication skills
- Ability to thrive in fast-paced, ambiguous environments
- High ownership mentality and bias toward action

## NICE TO HAVE

- Experience with healthcare operations, claims, billing, or revenue cycle workflows
- Experience supporting SaaS onboarding or implementations
- Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
- Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
- Experience working closely with product and engineering teams

## WHY JOIN CLAIM HEALTH

- Real impact: Your work affects mission-critical operations and financial outcomes
- Ownership: Meaningful equity and influence over the platform’s direction
- Hard problems: Complex systems, real constraints, no toy use cases
- Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
- Culture: Low ego, high standards, deep respect for craft
- Fun One of the most important things we screen for is can you laugh with us.

## About Claim Health

## Company Overview
- **One-liner**: Claim Health is an AI revenue platform for post-acute care that automates revenue operations end-to-end — from referral intake through cash resolution.
- **Entity Type**: Private (YC Spring 2025 batch, seed-stage startup)
- **Headquarters**: New York, New York, United States
- **Founded**: 2025
- **Founders**: Kevin Calcado (Co-Founder & CEO) and Jayen Ram (Co-Founder)

## Core Business
- **Primary industry**: Healthcare IT / Revenue Cycle Management (RCM) for post-acute care (home health, hospice, home-based care)
- **Target customers**: B2B, serving home-based care agencies, operators, and billing teams
- **Mission/purpose**: Build the operational infrastructure home-based care deserves — preventing revenue leakage, automating administrative burden, and giving teams real-time visibility so they can focus on delivering care.

## Products & Services
All offerings are AI-powered SaaS modules on a single platform:
- **[Authorization Autopilot](https://www.claimhealth.com/)**: Automates prior authorizations from submission through renewal, continuously tracking approvals and alerting teams only to exceptions.
- **[Smart Intake](https://www.claimhealth.com/)**: Centralizes referrals from fax, email, and portals; automatically extracts data, verifies eligibility, and routes accepted cases.
- **[Billing Operations](https://www.claimhealth.com/)**: Post-submission workflows including payment posting, reconciliation, denial handling, and prioritized follow-up.
- **[Revenue Assurance](https://www.claimhealth.com/)**: Identifies upstream data, documentation, and coverage risk inside the EMR before claims are submitted.
- **[Platform Intelligence](https://www.claimhealth.com/)**: Real-time, end-to-end dashboard showing revenue risk, performance, and impact across the entire organization.

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: $5,025,000 across three rounds (seed rounds)
  - Seed Round (May 2025): $125,000 from Y Combinator
  - Pre-Seed Round (July 2025): $500,000 led by Y Combinator
  - Seed Round (January 2026): $4,400,000 led by Maverick Ventures; other investors include Peak XV Partners, DHVP, and Y Combinator
- **Notable Investors/Partners**: Y Combinator, Maverick Ventures, Peak XV Partners, DHVP; partners with national home care associations
- **Growth Signals**: Headcount grew 350% YoY to 9 employees (as of mid-2026); active job postings up 150% quarterly; early customers report measurable results (3% EBITDA lift, 15% reduction in manual hours, 80% of claims auto-processed)

## Competitive Advantages
- **Niche focus** on post-acute care (a $400B market with $20B+ annual revenue leakage due to broken infrastructure)
- **End-to-end automation** — from intake through cash resolution, not just a point solution
- **Proven early traction** with real‑world metrics (e.g., turned a 3‑day billing process into 2 hours, found six figures in lost revenue)
- **Strong investor backing** from Y Combinator, Maverick Ventures, and other top-tier VCs
- **Enterprise‑grade security** (HIPAA compliant, SOC 2 certified)

## Strategic Focus
- Continue expanding platform capabilities to cover the full revenue cycle for home‑based care
- Reduce manual intervention further — aiming for “medical billing as a one‑click process”
- Enable agencies to scale without adding headcount through AI-driven automation and real‑time revenue risk detection

## Why Work Here
- **Mission‑driven**: The company is building critical infrastructure for an underserved but vital part of healthcare — home‑based care
- **Early‑stage impact**: With only 6–9 people (YC batch size), new hires can shape product, culture, and engineering decisions from the ground up
- **Location & flexibility**: Based in New York, NY; job postings mention New York City and “any (new grads ok)” — likely hybrid or in‑office with some flexibility
- **Engineering culture**: Co‑founder Jayen Ram is a 4‑time startup engineer; the team values removing burden from healthcare workers through smart automation
- **Open roles** (as of mid‑2026): Full Stack Engineer, Deployment Specialist, Operations Associate, Visual Design Intern, Content Marketing Intern — offering roles across engineering, operations, and design
- **Compensation**: YC job listings indicate $150K–$220K for senior engineering and $70K–$100K for early‑career roles; equity likely included but not specified

## Sources
1. [claimhealth.com](https://www.claimhealth.com/)
2. [jobs.ashbyhq.com/claim-health](https://jobs.ashbyhq.com/claim-health)
3. [ycombinator.com/companies/claim-health](https://www.ycombinator.com/companies/claim-health)
4. [linkedin.com/company/claim-health](https://www.linkedin.com/company/claim-health)

## Other roles at Claim Health

- [Clinical QA Nurse (RN)](https://feeny.ai/job/clinical-qa-nurse-rn-claim-health-new-york-3akq7rs1axx3) — New York, NY
- [Prior Authorization Specialist](https://feeny.ai/job/prior-authorization-specialist-claim-health-new-york-znms31e2h37c) — New York, NY
- [Content Marketing Intern](https://feeny.ai/job/content-marketing-intern-claim-health-new-york-4rdv47zs6s6a) — New York, NY
- [Visual Design Intern](https://feeny.ai/job/visual-design-intern-claim-health-new-york-58rzrptjdtxz) — New York, NY
- [Deployment Specialist](https://feeny.ai/job/deployment-specialist-claim-health-new-york-cnmvzjxqpt9z) — New York, NY
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-claim-health-new-york-6ynhzhfkssk4) — New York, NY
- [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-claim-health-new-york-adae3fnprz5a) — New York, NY
- [Operations Associate](https://feeny.ai/job/operations-associate-encord-london-nzq5vgvwmpvn) — London, United Kingdom
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