---
title: 'Operations Associate at Clasp'
canonical: 'https://feeny.ai/job/operations-associate-clasp-new-york-5z0mm55039fe'
type: 'job'
last_seen: '2026-09-12'
---

# Operations Associate at Clasp

- **Company:** Clasp
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/clasp/8582f75d-84fe-433f-b92d-d208e0334341

## Job description

## About Clasp

We're a team of builders, united by our passion for simplifying the most complex industries. At Clasp, we're on a mission to transform the health insurance industry by modernizing and automating the entire benefits experience. We started in 2023 backed by investors such as Base10 Partners, Terrain, Conversion Capital, and SemperVirens, firms that have led investments and helped grow companies like Ramp, Rippling, and Blend from the seed stage.

The problem we're solving: Employers collectively spend over a trillion dollars on benefits every year, yet more than 85% of employees find their benefits confusing. This confusion stems from outdated systems and manual processes that lead to errors, delays, and widespread frustration. Our vision is to create an ecosystem where everyone benefits:

- Brokers eliminate busy work and enhance their advisory roles
- Employers receive a tailored, efficient benefits experience with better coverage and service, often at lower costs
- Employees gain clear, accessible information about their benefits, leading to higher satisfaction and engagement
- Partners like HR and payroll platforms expand their offerings effortlessly with our embeddable solutions

## About the role

This is a hands-on operations seat at the center of how Clasp delivers every day. You will own frontline execution across customer support, employer implementations, carrier connections, ACA compliance work, and other new verticals, partnering directly with our BizOps and R&D teams to keep the machine running and to make it run better. Upon starting, you’ll embark on a crash course through our core implementations and product surface area and then become the primary lead on these functions across key client accounts. As we scale, you help hire and mentor the Operations team and help scale the Support / Implementation function at Clasp.

## What you'll do

- Customer support: own the support queue end to end: triage, investigate, resolve, and escalate issues across employers, partners, brokers, and carriers, hitting our SLA and quality targets
- Implementations: onboard new employer groups: collect and validate censuses and plan documents, configure plans and rates, run enrollment data quality checks, and coordinate go-live with partners
- Carrier connections: stand up and maintain EDI and API feeds: manage carrier and vendor build queues, work discrepancy reports to resolution, and keep connections healthy after go-live
- ACA and compliance: run the ACA implementation process, data collection and reconciliation, and filing review cycles alongside our compliance tooling and vendors
- Process building: document what you learn into runbooks and SOPs, spot the recurring failure modes, and work with BizOps and engineering to automate them away
- Cross-functional support: be the operational voice into R&D: reproduce bugs, define edge cases, test fixes, and translate customer pain into product requirements

## What we're looking for

- 2-4 years in operations, support, implementations, or account management at a fintech, HR-tech, benefits, insurance, or similar operationally-intensive company
- High ownership: you chase issues to resolution across email threads, carrier portals, and spreadsheets without being asked twice
- Sharp written communication: you will spend much of your day writing to employers, partners, and carriers, and precision matters
- Comfort with messy data: confident in spreadsheets (lookups, pivots, data cleaning); SQL or scripting is a plus, not a requirement
- Process instinct: you notice when the third ticket looks like the first two and go fix the root cause
- Thrives on volume and pace: this is a doing role at a fast-moving startup, and the work is concrete, daily, and measurable

What success looks like

- By 30 days: independently resolving the majority of support tickets within SLA and running implementation checklists with light oversight
- By 90 days: owning a slice of the connections or ACA book end to end, with updated processes you wrote yourself
- By 6 months: operating as the go-to owner for support or implementations and ready to formally lead that function as it scales

## Compensation & benefits

- Base compensation ranges from $70,000 - $100,000; final offers depend on experience and expertise and may vary from the amounts listed
- Competitive equity stock options
- Health insurance 100% covered, a $5K office budget, unlimited PTO, and more

## About Clasp

## Company Overview
- **One-liner**: Clasp provides AI-driven health benefits administration infrastructure for HR, payroll, and benefits brokers.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2023
- **Founders**: Zach Zhang and Amar Jasarbasic

## Core Business
- **Primary industry**: InsurTech / Health benefits administration
- **Target customers**: B2B – HR platforms, payroll companies, benefits brokers and brokerages
- **Mission**: Make employee benefits easier for everyone by automating administration, compliance, and carrier connections.

## Products & Services
- **[Clasp Admin Platform]**: SaaS platform for managing employee benefits – medical enrollment, HSA/FSA, COBRA, ACA compliance, and configurable eligibility rules. Integrates with existing HR/payroll systems via API, SDK, or MCP server.
- **[Developer API]**: API-first infrastructure that lets partners embed benefits administration directly into their own software, enabling quote-to-bind workflows and carrier feed automation.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding – $7.88M raised across 2 rounds (Seed & Series A)
- **Notable Investors**: Base10 Partners (lead), Eric Stromberg, Andrew Brown, Willem Van Lancker
- **Growth Signals**: Headcount grew from 8 (earlier in 2026) to 17 as of May 31, 2026 (per Tracxn). Actively hiring for roles including Account Executive and Business Operations Associate. Cited as “powering benefits at scale for industry leaders.”

## Competitive Advantages
- **Modular infrastructure** that plugs into existing stacks via API, SDK, or MCP server – not a monolithic platform.
- **High carrier connection automation rate** (claimed “hands-free carrier connections”) reducing eligibility discrepancies.
- **24/7 compliance monitoring** for ACA, COBRA, and regulatory feeds.
- **Built specifically for brokers** – an underserved segment in the employee benefits space.

## Strategic Focus
- Continue automating the end-to-end benefits administration lifecycle (quote → enrollment → compliance → carrier feeds).
- Expand integration partnerships with payroll, HRIS, and vertical SaaS platforms.
- Scale sales and customer success teams to capture more of the broker and employer market.

## Why Work Here
- **Early-stage startup** (Series A) with a clear product-market fit in InsurTech – opportunity to have outsized impact.
- **Culture**: Emphasizes automation, engineering excellence, and “building the future of benefits.”
- **Work policy**: Flexible – roles posted as both “In-Office or Remote” (Account Executive) and “Hybrid” (Business Operations Associate). Based in a NYC office (Flatiron area) with options for remote/hybrid depending on role.
- **Team**: Small, tight-knit group of ~17 people as of mid-2026; co-founders are hands-on (Zach Zhang and CEO Amar Jasarbasic).
- **Engineering culture**: API-first product; developers work on infrastructure that integrates with dozens of carrier systems and compliance frameworks.

## Sources
1. [clasp.ai](https://clasp.ai/) – Official website
2. [Tracxn – Clasp Company Profile](https://tracxn.com/d/companies/clasp/__vznwJlY0cIstwTMLORJDCYF4pikdfB8w8ldwsa9beGo) – Funding, employees, founders
3. [Built In – Clasp Careers](https://builtin.com/company/clasp-claspai) – Jobs, culture, office details
4. [Built In NYC – Clasp Office](https://www.builtinnyc.com/company/clasp-claspai) – NYC office, hybrid/in-office roles
5. [The Company Check – Clasp AI](https://www.thecompanycheck.com/company/b/clasp-ai/5r637zlxrkozhulb4) – Overview, investors, products

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