--- title: 'Operations Associate, Courier Community at Wolt' canonical: 'https://feeny.ai/job/operations-associate-courier-community-wolt-wien-wpqass530q7z' type: 'job' last_seen: '2026-09-13' --- # Operations Associate, Courier Community at Wolt - **Company:** Wolt - **Location:** Wien, Austria - **Compensation:** €2k–€3k - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/wolt/jobs/8188093 ## Job description ## About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Operations Associate, Courier Community acts as the heartbeat of the courier partner support ecosystem. Serving as the first line of human support beyond frontline Customer Support, this role is the critical bridge between Wolt and its courier partners. In this role, you will balance deep empathy with efficient, high-volume problem-solving — handling complex escalations, localized communications, sensitive account situations, and workflow automations that keep courier partners informed, supported, and valued. ## Key Responsibilities Inbox Management & Advanced Support - Manage courier inbox channels to handle complex, partner-submitted requests. - Resolve escalated tickets transferred from Support that fall outside frontline scope, including complaints, bug reports, and sensitive account updates. - Maintain team SLAs by keeping inbox tasks within a target 72-hour reply rate and resolving open board tickets efficiently. Content Ownership & Localization - Localize regional and global courier-facing communications for specific country languages and cultural contexts. - Maintain and continuously update localized courier platforms, including country FAQs, educational content, and operational resources. - Proactively maintain information accessibility so couriers can easily self-solve issues without contacting support. Cross-Functional Communication & Enablement - Coordinate ad-hoc courier announcements (e.g., weather-related boosts) in alignment with Communications and Supply Activation teams. - Create macros, guidance documents, and tools for Customer Support to empower frontline agents to resolve cases independently. - Assist onboarding teams with document verification, profile activations, and country-specific onboarding tasks. Community Engagement & Feedback Loops - Drive community engagement by supporting local feedback initiatives and courier events. - Capture operational insights from courier feedback and translate them into process, documentation, and tool improvements. AI & Process Automation - Leverage AI tools day-to-day to generate clear, empathetic response templates and reduce manual workloads for routine inquiries. - Utilize AI and self-service tools to summarize ticket escalations, maintain up-to-date knowledge bases, and build smart routing workflows. ## Key Performance Indicators (KPIs) & Impact - Courier Satisfaction: Measured through feedback scores, response quality, and communication empathy. - Time to Resolution (TTR): Fast, efficient, and accurate resolution for complex tickets passed from Support or directly from courier partners. - Inflow Reduction: Lower overall ticket volume achieved through scalable documentation, improved Support macros, and self-service automation. - Localization Quality: High accuracy and quick turnaround time for market-specific announcements and content updates. Our humble expectations - Professional working experience in Customer Support, Operations or other similar roles. - Professional level in English and fluent (Austrian) German. - Proficiency with Excel or Google Sheets. - Strong capability to diagnose operational issues, identify root causes, and determine when and how to escalate. - Clear, empathetic, and professional written communication skills. - Ownership & Accountability: Taking full responsibility for tasks until completion and communicating early when blocked. - Attention to Detail: Meticulous with workflows, deadlines, and sensitive partner details. - Multitasking & Adaptability: Thriving in a fast-paced environment where priorities dynamically adjust. ## What we offer - Discounted membership fees with MyClubs - Deals and discounts with local partners - Wolt Credit program - Employee Assistance Program (EAP) - Career progression opportunities Next steps Please submit your application and resume in English. The interview process begins with a conversation with Talent Acquisition, followed by a meeting with the hiring manager. As a final step, you'll present a take-home assignment. If this sounds like the kind of challenge you're looking for, we'd love to hear from you. We'll be reviewing applications on an ongoing basis and will close the role once we've found the right person, so we encourage you to apply as soon as possible! The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. Austria Pay Range: €2.109—€2.636 EUR Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness). ## About Wolt ## Company Overview - **One-liner**: Wolt is a Helsinki-based technology company that connects people ordering food, groceries, and other goods with courier partners and merchants, enabling rapid delivery in over 1,000 cities across 30+ countries. - **Entity Type**: Private (acquired by DoorDash in 2022 for approximately €7 billion) - **Headquarters**: Helsinki, Finland - **Founded**: 2014 - **Founders**: Miki Kuusi (CEO), Elias Aalto, Juhani Mykkänen, Petri Rahja, Lauri Andler, Mikael Matikainen, and Oskari Pétas ## Core Business - **Primary Industry**: On-demand delivery (food, groceries, and retail goods) / Logistics Technology - **Target Customers**: B2C (consumers ordering delivery), B2B (merchants/restaurants using the platform), and B2B (courier partners earning through deliveries) - **Mission Statement**: "We create technology that brings joy, simplicity and earnings to the neighborhoods of the world." ## Products & Services - **Wolt App (Consumer Platform)**: A mobile and web application allowing users to order food, groceries, and other goods from local restaurants, stores, and Wolt Market for rapid delivery. - **Wolt Market**: The company’s own network of dark stores (small fulfillment centers) that stock groceries and everyday essentials, enabling delivery in minutes. - **Wolt for Merchants**: A B2B SaaS platform and partnership program for restaurants and stores to manage orders, menu, and delivery logistics. - **Wolt Drive**: A logistics API and service enabling businesses to integrate Wolt's delivery network for their own orders (white-label delivery). - **Courier Platform**: The technology and operational system that connects and manages the fleet of 180,000+ active courier partners globally. ## Market Standing - **Valuation/Market Cap**: Acquired by DoorDash in 2022 for ~€7 billion. Current standalone valuation not publicly available. - **Key Metrics**: - **290,000+** active venues (restaurants and stores) on the platform - **50+** million customers - **180,000+** active courier partners - **15,000+** employees - **Notable Investors/Partners**: DoorDash (parent company), Prosus, ICONIQ Capital, 83North, Highland Europe, EQT Ventures, Goldman Sachs, and others (pre-acquisition). - **Growth Signals**: Since joining DoorDash, Wolt has expanded rapidly across Europe, the Middle East, and Asia, launching in new countries and doubling down on grocery (Wolt Market) and retail delivery. ## Competitive Advantages - **Strong Local Brand & Culture**: Wolt has built a highly regarded, "no-politics" culture with a strong emphasis on ownership, kindness, and excellence, making it a top employer in Finland and across its markets. - **Technology-First Approach**: The company is deeply engineering-driven, with a focus on building its own logistics, routing, and marketplace technology from the ground up, rather than relying on third parties. - **Operational Excellence**: Known for a meticulous, data-driven approach to local operations, balancing rapid growth with high-quality execution ("do common things uncommonly well"). - **DoorDash Backing**: As part of the DoorDash group, Wolt has access to massive capital, global expertise, and a shared technology stack, allowing it to compete aggressively with rivals like Uber Eats and Delivery Hero. ## Strategic Focus - **"Deliver (Almost) Everything"**: Wolt is actively expanding beyond food delivery into grocery, convenience, pharmacy, and other retail categories through Wolt Market and merchant partnerships. - **Geographic Expansion**: Continuing to launch in new cities and countries, particularly in Central & Eastern Europe, the Middle East, and Asia, leveraging the DoorDash playbook. - **Deepening Merchant & Courier Relationships**: Investing in tools, earnings, and support for both merchants and courier partners to maintain a high-quality, reliable network. - **Product Innovation**: Building new features for the consumer app, improving logistics algorithms, and developing autonomous delivery capabilities in partnership with DoorDash. ## Why Work Here - **Culture**: Wolt is famous for its low-ego, high-performance culture. The company emphasizes "heart" (treating people kindly), "ambition" (thinking big but staying humble), and "attitude" (taking ownership beyond the obvious). It’s described as a safe space to express opinions, with a no-blame environment. - **Impact & Ownership**: Employees are given significant autonomy and are expected to take ownership of projects from start to finish. The company prides itself on being a place where you can "learn more, build more, and ship more" than elsewhere. - **Diversity**: The team includes over 100 nationalities, with a strong commitment to diversity, equity, and inclusion. - **Work Model**: Wolt supports a hybrid work model (mix of office and remote), though specific policies vary by team and location. Engineering teams are known for having a strong in-office culture in Helsinki, but remote roles exist. - **Perks**: Competitive compensation, stock options (historically), a "twinkle in the eye" atmosphere, and the chance to work on a product used by millions daily. ## Sources 1. [Wolt Careers - Overview](https://careers.wolt.com/en/) 2. [Wolt Careers - Welcome to Wolt](https://careers.wolt.com/en/welcome-to-wolt) 3. [Wolt Careers - Culture](https://careers.wolt.com/en/culture) 4. [Wolt Careers - Teams](https://careers.wolt.com/en/teams) 5. [Wolt Careers - Jobs](https://careers.wolt.com/en/jobs) ## Other roles at Wolt - [Sales Manager](https://feeny.ai/job/sales-manager-wolt-bergen-ctskefg2qshz) — Bergen, Norway - [Wolt Market Budaörs - Warehouse Shift Lead](https://feeny.ai/job/wolt-market-budaors-warehouse-shift-lead-wolt-budapest-q7kwcze3cd88) — Budapest, Hungary - [Sales Specialist](https://feeny.ai/job/sales-specialist-wolt-warsaw-4q5x7dcdwma8) — Warsaw, Poland - [Senior Compliance Quality Assurance Specialist](https://feeny.ai/job/senior-compliance-quality-assurance-specialist-wolt-tallinn-m2cpfjfpyh95) — Tallinn, Estonia - [Compliance Quality Assurance Specialist](https://feeny.ai/job/compliance-quality-assurance-specialist-wolt-tallinn-6czzvx2ps320) — Tallinn, Estonia - [Senior Localisation Specialist](https://feeny.ai/job/senior-localisation-specialist-wolt-tallinn-4n0zh854v99r) — Tallinn, Estonia - [Localisation Specialist, Merchant Due Diligence (CDD)](https://feeny.ai/job/localisation-specialist-merchant-due-diligence-cdd-wolt-tallinn-aee495ec9drq) — Tallinn, Estonia - [Sales Manager](https://feeny.ai/job/sales-manager-wolt-sofia-gnx5awv5zep6) — Sofia, Bulgaria - [Enterprise Account Manager, Restaurant](https://feeny.ai/job/enterprise-account-manager-restaurant-wolt-stockholm-ff10z6wmhagp) — Stockholm, Sweden - [Marketing Specialist](https://feeny.ai/job/marketing-specialist-wolt-nicosia-bqh71gcs2fse) — Nicosia, Cyprus