---
title: 'Operations Associate - Deployments at Vooma'
canonical: 'https://feeny.ai/job/operations-associate-deployments-vooma-san-francisco-yktxyhfrmc2g'
type: 'job'
last_seen: '2026-09-08'
---

# Operations Associate - Deployments at Vooma

- **Company:** Vooma
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Posted:** 2024-11-24
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/vooma/e48e6671-96e2-4c37-a884-263aa87891fc

## Job description

## About Vooma

Enterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight.

Vooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight. We are building the AI orchestration platform for the logistics industry, from quote to cash, automating repetitive work so teams can focus on service, speed, and scale. Vooma is growing fast with a lean team, supporting some of the most prominent industry players, including Echo, MoLo, Project44, Evans, Sunset Transportation, and more.

Vooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry.

## About the role

This is a rare early career opportunity to join a high-performing team and learn firsthand how an AI-native company operates from the inside out.

This role is almost entirely customer focused. You will own customer relationships directly, ensuring every account gets a white-glove experience. Beyond managing relationships, you will help build how Vooma deploys and supports customers at scale: writing playbooks, building automations, and driving strategic projects that make our customers more successful. The best candidates do whatever it takes to drive customer success, are highly gritty, ambitious and are excited about operating at the forefront of AI.

## Responsibilities

- Own relationships with assigned customers as their primary point of contact, driving adoption, engagement, and satisfaction
- Support the configuration and deployment of Vooma's platform for new and existing accounts
- Build and maintain deployment playbooks and automations that improve consistency across the customer lifecycle
- Contribute to strategic projects that improve how Vooma deploys and scales customer operations
- Surface structured feedback to Product and Engineering

Must haves

- 1-2+ years of experience in operations, consulting, customer success, or a customer-facing role. We will consider exceptional candidates from other backgrounds
- Hunger to learn and whatever it takes mentality
- Excellent verbal and written communication and strong organizational and relationship-building skills
- Genuine excitement about AI and a hunger to constantly adapt to new workflows

Nice to haves

- Experience in logistics, supply chain, AI or enterprise SaaS
- Exposure to technical configuration, implementation, or process automation
- Startup experience

## Compensation

- The opportunity to join a formidable team early enough to have an outsized impact and learn how an innovative business operates holistically
- Competitive compensation and equity
- Medical, dental, vision

This role is based in person in San Francisco, CA, with approximately 10-20% travel.

## About Vooma

## Company Overview
- **One-liner**: Vooma provides an AI agent platform for logistics brokers and carriers that automates back-office workflows like quoting, load building, scheduling, covering, and tracking freight.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Mike Carter and Jesse Buckingham

## Core Business
- **Primary industries**: Logistics technology, freight brokerage, supply chain automation
- **Target customers**: B2B — 3PLs, freight brokers, freight forwarders, and carriers
- **Mission / purpose**: Help logistics companies win and move more freight by deploying AI agents that automate repetitive manual tasks, allowing teams to focus on service, speed, and scale.

## Products & Services
- **Vooma Platform (Quote to Cash)**: A unified AI agent platform that covers the entire freight lifecycle:
  - **Build**: Automatically extracts shipment details from emails, PDFs, and spreadsheets, incorporating tribal knowledge to build accurate loads in a TMS.
  - **Quote**: Reads incoming quote requests, connects to pricing engines/rate history, and helps respond to customers instantly.
  - **Cover**: Posts loads to DAT & Truckstop, fields inbound calls/emails, vets carriers, negotiates rates, and books freight.
  - **Schedule**: Emails, calls facilities, or logs into portals to secure optimal appointments.
  - **Track**: Monitors active shipments for issues and proactively contacts drivers via call, text, or email.
  - **Collect**: Monitors delivered shipments for missing documentation and follows up with carriers for PODs.
- **AI Workers**: AI agents that operate over voice, email, and text, logging into systems and performing tasks 24/7.

## Market Standing
- **Valuation / Funding**: Total funding of **$18.45M** across four rounds:
  - Pre-Seed (Apr 2023): $500K led by Y Combinator
  - Seed (Sep 2023): $125K
  - Seed (Dec 2023): $3.6M from 27 investors
  - Series A (Dec 2024): $14.2M led by **Craft Ventures**, with participation from Index Ventures, Y Combinator, and 25+ logistics founders/CEOs
- **Key Metric**: Annual Revenue — not publicly available (private company); notable customer metrics include:
  - 90%+ reduction in data errors
  - 65%+ improvement in email quote win rate
  - 2+ hours saved per day per rep
  - Load building reduced from 5 minutes to 15 seconds
- **Notable Investors / Partners**: Y Combinator (W23 batch), Craft Ventures, Index Ventures, and 25+ leading logistics founders/CEOs
- **Growth Signals**:
  - Team size: ~30 employees (as of late 2024)
  - Customers include Echo, MoLo, Arrive, Sunset, MODE, Evans, and many more
  - 20-30% of loads covered by voice agents for customers
  - 5x more freight quoted per rep per day

## Competitive Advantages
- **Deep domain expertise**: Founders combine AI/autonomy expertise (Mike — founding engineer at Kodiak Robotics, Uber ATG) with logistics industry experience (Jesse — grew a logistics software company from $2M to $20M+ ARR as CEO).
- **Proprietary approach**: Combines computer vision with large language models to handle the variety of file types (emails, PDFs, spreadsheets) that make traditional RPA ineffective in logistics.
- **Platform breadth**: Covers the entire quote-to-cash workflow, not just point solutions — eliminating the need for multiple tools.
- **Collective intelligence**: Learns the nuances of each customer’s SOPs, carriers, and facilities, turning tribal knowledge into automated processes.

## Strategic Focus
- **Scale the platform**: Deepen integrations with TMS, DAT, Truckstop, and other logistics systems.
- **Expand carrier side**: Growing the carrier-facing product to help carriers build and schedule loads and keep brokers updated.
- **Voice AI leadership**: Voice agents are a key differentiator — already handling 20-30% of load coverage for customers.
- **Vertical expansion**: Targeting more segments within logistics (freight forwarders, 3PLs).

## Why Work Here
- **Culture**: Values include “Bias to action” and “Tag, you’re it” — emphasizing ownership, speed, and collaboration.
- **Team composition**: A mix of technologists (founders from Stanford, Kodiak, Uber ATG) and operators (Bain, private equity-backed logistics). Talent sources include Bain, Flexport, Stanford, and YC.
- **Engineering culture**: Strong technical foundation — the CTO was a founding engineer at a $250M-funded autonomous trucking startup. Engineering team makes up ~31% of headcount.
- **Remote/Hybrid**: Based in San Francisco, CA with a presence in Palo Alto, CA. Some roles appear remote-friendly; specific policy varies by role.
- **Notable perks**: Early-stage equity, opportunity to work on AI agents in a $200B+ addressable market (60% of freight orders still come via email/text/PDF). The company is well-funded ($18.45M) by top-tier investors.
- **Recent departures**: Founding GTM Luke Walquist left in April 2026 — the team is actively rebuilding go-to-market leadership.

## Sources
1. [vooma.com](https://www.vooma.com/)
2. [vooma.com/about-us](https://www.vooma.com/about-us)
3. [jobs.ashbyhq.com/vooma](https://jobs.ashbyhq.com/vooma)
4. [ycombinator.com/companies/vooma](https://www.ycombinator.com/companies/vooma)
5. [linkedin.com/company/vooma-inc](https://www.linkedin.com/company/vooma-inc)
6. [freightwaves.com](https://www.freightwaves.com/news/vooma-grabs-16-6m-in-funding-as-brokers-prepare-for-market-swing)

## Other roles at Vooma

- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-vooma-san-francisco-wnhg1eq9y3wp) — San Francisco, CA
- [Founding Product Marketer](https://feeny.ai/job/founding-product-marketer-vooma-san-francisco-r5hrmeyckrac) — San Francisco, CA
- [AI Engineer](https://feeny.ai/job/ai-engineer-vooma-san-francisco-xj667jgg3xvp) — San Francisco, CA
- [Account Executive](https://feeny.ai/job/account-executive-vooma-san-francisco-4n1mpvea6che) — San Francisco, CA
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vooma-san-francisco-0vbkrbd8kpkt) — San Francisco, CA
- [Software Engineer: Backend & Infrastructure](https://feeny.ai/job/software-engineer-backend-infrastructure-vooma-san-francisco-cdk0xk5vw9yt) — San Francisco, CA
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-vooma-san-francisco-mk1a16mfcttd) — San Francisco, CA
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-vooma-san-francisco-8scxng1zb8x2) — San Francisco, CA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-vooma-san-francisco-zd81z3n4wghn) — San Francisco, CA
- [Software Engineer](https://feeny.ai/job/software-engineer-vooma-san-francisco-yzg5pbqz7edw) — San Francisco, CA