---
title: 'Operations Associate I at Possible Finance'
canonical: 'https://feeny.ai/job/operations-associate-i-possible-finance-seattle-sfm58zt8ypkr'
type: 'job'
last_seen: '2026-09-04'
---

# Operations Associate I at Possible Finance

- **Company:** Possible Finance
- **Location:** Seattle, WA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/possible-finance/af25ed27-057f-4281-9bb3-6cab4a8cf3f7

## Job description

We're on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come. Join the team that's making our goal a reality. At Possible, we're building a new type of consumer finance company. One that helps our customers stay out of debt rather than profiting from them staying in it. As a Public Benefit Corporation, our mission and responsibility are to help communities unlock economic mobility—with affordable credit products designed to improve financial health.

Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a fully distributed company with a global workforce, though this particular role is based in our Seattle office on a hybrid schedule (details below). We have over 100,000 reviews on the App Store with a 4.8-star average rating. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.

Team Introduction:

Our Operations team keeps Possible running behind the scenes: processing customer, regulatory, and government communications accurately and on time, every day. As we grow, this team ensures that growth never comes at the expense of the reliability our customers and regulators depend on.

The Role & Responsibilities:

As an Operations Associate, you'll own the daily flow of mail, disputes, and chargebacks that keep our operations compliant and our customers taken care of. You'll build fluency across core workflows, including in-person mail handling, dispute resolution, physical payment processing, credit disputes, and money order processing, and you'll take ownership of your work end-to-end, from spotting an issue to seeing it resolved. We're looking for someone who holds themselves to a high standard of accuracy and consistency because, in a regulated fintech environment, the details matter. You'll get hands-on training and ongoing mentorship as you build these skills, and this role is a starting point for growth into Operations II or specialist tracks.

Requirements:

No specific tools or technical background are required on day one. We'll train you on our systems. You represent the voice of the customer internally and work well across teams such as Legal, Finance, Product, and Engineering to get things done. You care about the quality of your output and understand what it means to consistently hit a service-level target. You're comfortable solving problems on the fly and bringing creative ideas to improve how the team works, even when the path isn't fully mapped out yet.

What We Offer:

Possible Finance is on a mission to help communities break the debt cycle and unlock economic mobility for generations to come. With the backing of our venture investors (Union Square Ventures, Canvas Ventures, Euclidean Capital, Unlock Venture Partners), a loyal following of hundreds of thousands of customers, and a fantastic team, we're unwavering in our fight for financial fairness. As one of only a few fintech Public Benefit Corporations, we've baked our dual commitment to building a profitable and socially impactful company right into our charter; we only succeed when our customers do too. If you'd like to help us ship financial products that protect consumers from predatory lending practices and promote financial health, give us a shout.

This is a Hybrid position. We work in the office three days a week. Our office is in downtown Seattle.

This is a non-exempt role. The annual compensation target range for this role is $58,080 to $66,000. We also offer significant stock options, full benefits, a bonus plan, commuting benefits, and a very desirable office with free drinks and food options.

Privacy Policy: To learn more, please visit our Privacy Policy https://www.possiblefinance.com/privacy-policy/ page.

## About Possible Finance

## Company Overview
- **One-liner**: Possible Finance is a financial technology company offering small-dollar installment loans and credit products as a fair alternative to payday lending, designed to help underbanked consumers break the debt cycle and build credit.
- **Entity Type**: Private (Series B)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2017
- **Founders**: Tony Huang (CEO) and Tyler Conant (CTO)

## Core Business
- **Primary industry**: Fintech – Consumer lending and credit services.
- **Target customers**: B2C – primarily underbanked Americans living paycheck to paycheck, those with thin or no credit history.
- **Mission / Purpose**: “End the debt cycle and unlock economic mobility” (operates as a Delaware Public Benefit Corporation).

## Products & Services
- **Possible Loan**: Small-dollar installment loans (up to $500) via a mobile app. Underwrites using cash-flow and bank transaction data (no FICO check). Flexible repayment (can reschedule each payment up to 29 days), no late or insufficient funds fees. Payments are reported to credit bureaus to help build credit history.
- **Possible Card**: A credit card alternative launched after a 150,000+ person waitlist, designed with customer-friendly terms and no traditional credit card tactics.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Revenue run rate of $125 million (2025); first annual profit recorded in 2025. Total funding: $11 million Series B (2020).
- **Notable Investors / Partners**: Union Square Ventures (led Series B); Coastal Community Bank (banking partner for loans in most states).
- **Growth Signals**: Served over 1.5 million customers; funded more than $1 billion in loans; returned to growth after pandemic headwinds; planning to double Seattle office footprint to accommodate up to 100 local employees; ~150 employees globally (as of early 2026).

## Competitive Advantages
- No penalty fees (late fees, insufficient funds fees) – saved customers over $650 million.
- Cash-flow underwriting using machine learning, enabling access for those without a FICO score.
- Public Benefit Corporation structure legally commits to social impact alongside profit.
- Compliance-first approach, designing products that hold up to regulatory scrutiny in a highly scrutinized industry.
- Loan payments reported to credit bureaus, helping customers build credit history.

## Strategic Focus
- Expand product suite and serve more customers across the U.S.
- Continue scaling while maintaining profitability and mission alignment.
- Deepen investment in engineering and product to improve the customer experience and drive economic mobility.

## Why Work Here
- **Culture**: Mission-driven, high ownership, practical and collaborative. Emphasizes impact on real people.
- **Work policy**: Hybrid in Seattle – three days per week in office (downtown near Pike Place). Remote employees fly in twice a year for “Possipalooza”.
- **Benefits**: Comprehensive medical/dental/vision, flexible spending accounts, 401(k), Health Savings Account contributions, discretionary time off, paid holidays plus company-wide “Week of Possibility”, paid parental leave (including fostering/adoption), wellness allowance, $300 annual home office stipend, commuter benefits in Seattle.
- **Engineering culture**: Practical interviews simulating real work; high visibility and ownership; operates with startup agility while navigating complex regulations.

## Sources
1. [Possible Finance Careers](https://www.possiblefinance.com/careers)
2. [Possible Finance Homepage](https://www.possiblefinance.com/)
3. [Built In Profile](https://builtin.com/company/possible-finance)
4. [Our Story / Leadership](https://www.possiblefinance.com/our-story)
5. [GeekWire – Profitability and Rebuild](https://www.geekwire.com/2026/possible-finance-rebounds-rebuilds-and-reaches-profitability-as-founders-reunite-for-a-new-chapter/)

## Other roles at Possible Finance

- [Product Lead, App Ecosystem](https://feeny.ai/job/product-lead-app-ecosystem-possible-finance-seattle-w6k0pjtq2f65) — Seattle, WA
- [Senior Strategic Finance Manager](https://feeny.ai/job/senior-strategic-finance-manager-possible-finance-seattle-msehzzz2qgxg) — Seattle, WA
- [Product Marketing Lead](https://feeny.ai/job/product-marketing-lead-possible-finance-seattle-rnnn65mbentq) — Seattle, WA
- [Lifecycle Marketing Lead](https://feeny.ai/job/lifecycle-marketing-lead-possible-finance-seattle-xj5gx6jsjfnz) — Seattle, WA
- [Product Lead, Loan and Advance](https://feeny.ai/job/product-lead-loan-and-advance-possible-finance-seattle-k5085m2jgmz9) — Seattle, WA