---
title: 'Operations Associate at Junction'
canonical: 'https://feeny.ai/job/operations-associate-junction-philippines-eppwt2df63p5'
type: 'job'
last_seen: '2026-09-09'
---

# Operations Associate at Junction

- **Company:** Junction
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-16
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/junction/76cce4d7-ba68-4581-a299-c47df850c84e

## Job description

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

## SHORT ON TIME? TL;DR

- You: A detail-oriented, problem-solving operations professional, ideally with healthcare-related experience, who’s excited to join a technical startup
- Us: A fast-growing healthcare technology company based in the US, reshaping how patients access and manage lab testing
- Compensation: $1,500 monthly
- Location: Remote, must be based in the Philippines
- Time zone: We are looking for folks who are comfortable working one of the following schedules (Eastern Time):
- Monday-Friday OR Tuesday-Saturday
- 8am - 4pm
- 9am - 5pm
- 10am - 6pm

## WHY WE NEED THIS ROLE

As we scale, providing seamless lab test processing, vendor coordination, and real-time system monitoring is critical to delivering high-quality healthcare experiences. Our Operations Associates are the backbone of day-to-day service delivery, ensuring patients, labs, and clients are always supported with precision and care.

You’ll be joining a team of 10 Operations Associates, all based in the Philippines, working closely with our global team of 50.

## WHAT YOU’LL BE OWNING

You’ll be working directly with our Lab Ops Team Manager, Jewel, and our Head of Operations Aditya, https://www.linkedin.com/in/aditya-r-shah/ alongside our customer support, customer success, and engineering teams. You will also interact frequently with external vendors, including diagnostic labs and healthcare partners.

Given our size and stage, you’ll have exposure across the company and contribute to building the foundations of how we run Operations at scale.

## WHAT YOU’LL BE DOING DAY TO DAY

- Lab Test Management
- Process lab test orders, ensuring timely and accurate delivery of results
- Coordinate with diagnostic labs, customers, and vendors to resolve lab order or resulting issues
- System Monitoring & Issue Resolution
- Monitor internal dashboards for system delays or outages
- Proactively troubleshoot and escalate issues across multiple internal platforms
- Customer Support & Communication
- Provide direct support to customers via Slack, email, and internal ticketing systems
- Maintain SLA standards for response and resolution times
- Interact with clients primarily through chat, with occasional voice support
- Operational Support
- Assist the Operations team with routine tasks to ensure smooth workflow
- Collaborate cross-functionally to support process improvements and documentation
- Use internal tools such as Google Docs, Linear, and Slack for communication and task tracking

## WHO YOU ARE

- 2-5+ years of overall professional work experience working with US-based companies
- Backgrounds we especially value: revenue cycle management, medical billing or claims processing, medical coding, clinical data abstraction, lab/diagnostics operations, IT or technical support, systems/NOC monitoring, or vendor/logistics coordination
- Experience handling medical data or lab results is a huge plus
- Startup or small company experience is a strong plus
- Excellent communication skills, especially written (B2 English level minimum – business professional)
- Problem-solving mindset with the ability to work independently and adapt in a fast-paced environment
- Familiarity with remote work environment tools like Slack/Microsoft Teams, Google Workspace, and Linear/Jira

## WHAT WE OFFER

- Monthly pay rate: $1,500
- Monthly health insurance stipend
- Opportunity to attend global company and local team offsites
- One-time stipend to set up your workstation
- Annual productivity stipend to spend on learning/courses
- Paid sick time, public holidays
- Paid overtime and on-call
- Work setup: Remote role, must be based in the Philippines
- Schedule: We are looking for folks who are comfortable working one of the following schedules (Eastern Time):
- Monday-Friday or Tuesday-Saturday
- 8am - 4pm
- 9am - 5pm
- 10am - 6pm

## About Junction

## Company Overview
- **One-liner**: Junction provides a unified API that connects healthcare organizations to nationwide lab networks and 300+ connected devices, streamlining diagnostic data and operations.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, United States
- **Founded**: 2021
- **Founders**: Maitham Dib

## Core Business
- **Industry**: Healthcare technology / Infrastructure (Hospitals and Health Care)
- **Target customers**: B2B – digital health clinics, virtual-first care platforms, EHR/EMR providers, consumer diagnostics & wellness companies
- **Mission**: “Building better infrastructure to reduce the cost of predicting and managing chronic diseases by 100x.” ([junction.com/app/careers](https://www.junction.com/app/careers))

## Products & Services
- **Unified API for Labs and Devices**: A single integration that enables lab test ordering (walk-in, at-home, mobile phlebotomy across all 50 states) and continuous device data monitoring from 300+ wearables and medical devices.
- **Automated Workflows & Operations Support**: Patient reminders, result tracking, exception handling – available 6 days a week to reduce manual administrative work for care teams.
- **Lab Testing Infrastructure**: Access to a nationwide lab network (including LabCorp and Quest) with transparent pricing, white-labeled test ordering, kit logistics, and results delivery.
- **Device Data Monitoring**: Converts raw device data into clinically relevant insights, with predictive AI insights coming soon.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: $18M in total funding (Series A, led by Creandum, with participation from Y Combinator, Point Nine, Amino Collective, and Inflect Health). See [junction.com/post/series-a](https://www.junction.com/post/series-a).
- **Notable Investors / Partners**: Creandum, Y Combinator, Point Nine, Amino Collective, Inflect Health; customers include Hims, Calm, Superpower, Found, Parsley Health, Evidation.
- **Growth Signals**:
  - Over 6 million lab tests and 3.5 million+ patients served via device data.
  - Supports 500K+ lab tests annually with 2 million+ connected devices.
  - Serves 140+ healthcare organizations.
  - Headcount: ~40+ (spread across EST and GMT timezones); active job postings and quarterly growth of +233% in postings ([linkedin.com/company/junctionapi](https://www.linkedin.com/company/junctionapi)).

## Competitive Advantages
- **Single API for labs and devices** – eliminates the need for multiple integrations (typically 6+ months of build work replaced by weeks).
- **Nationwide lab coverage** (all 50 states) with built-in compliance (HIPAA, SOC 2 Type II, ISO 27001, GDPR ready).
- **Operational support included** – reduces support hours by 62% and engineering costs by an average of $150K per customer.
- **White-labeled, embeddable workflows** – allows customers to launch their own diagnostics products quickly without building infrastructure.

## Strategic Focus
- **Scale the platform** and expand the API network to enable smarter, more connected patient care.
- **Launch predictive AI insights** on continuous device data.
- **Grow the team** (actively hiring across engineering, sales, customer success, and people functions) with a remote-first, timezone-specific approach.
- **Shift from fragmented systems to a connective infrastructure layer** for labs, devices, and data.

## Why Work Here
- **Culture**: Mission-driven, fast-paced startup building foundational healthcare infrastructure. Team of 40+ distributed across EST and GMT timezones.
- **Remote / Hybrid**: Remote-first; open roles are tagged by timezone (e.g., EST, GMT) and some positions in NYC Metro are hybrid.
- **Notable perks**: Opportunity to impact millions of patient journeys directly; modern tech stack; strong engineering culture focused on speed and quality.
- **Values**: “Believe healthcare should look different,” work at “breakneck speed,” and “reduce the cost of predicting and managing chronic diseases by 100x.”

## Sources
1. [junction.com (homepage)](https://www.junction.com/)
2. [junction.com/app/careers](https://www.junction.com/app/careers)
3. [linkedin.com/company/junctionapi](https://www.linkedin.com/company/junctionapi)
4. [junction.com/post/series-a](https://www.junction.com/post/series-a)

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